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December 29, 2021
How Customer Loneliness Will Become a Top Driver of Inbound Volume
Customer service agents need to be empowered in new ways to deal with customers looking for loneliness support. (Featured on SmartCustomerService.com.)
Jornaya Drives PolicyBind Growth
Insurance network expands marketing options with Jornaya LeadiD.
CRM Across the Wire
MarketsandMarkets Eyes Strong Growth for Data Integration
MarketsandMarkets expects the worldwide market for data integration services and solutions to reach $19.6 billion by 2026.
Valuates Eyes Strong Growth in Retail Analytics
Valuates expects the worldwide market for retail analytics to reach $4.5 billion by 2027.
TTEC to Acquire Faneuil Citizen Engagement Technology
TTEC will acquire certain citizen experience and smart city assets of Faneuil from ALJ Regional Holdings.
Widewail Launches Invite Video
Widewail's Invite Video automates customer feedback processes for marketers.
Aisera Launches Ticket AI
Aisera's Ticket AI automates support operations with similar ticket, next-best action, and knowledge base article recommendations.
Provectus Releases Crystal Engine Prediction Tool
Provectus' new Crystal Engine works with the Customer 360 suite to provide customer behavior prediction and personalization.