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December 29, 2021


How Customer Loneliness Will Become a Top Driver of Inbound Volume

Customer service agents need to be empowered in new ways to deal with customers looking for loneliness support. (Featured on

Case Studies

Jornaya Drives PolicyBind Growth

Insurance network expands marketing options with Jornaya LeadiD.

CRM Across the Wire

MarketsandMarkets Eyes Strong Growth for Data Integration

MarketsandMarkets expects the worldwide market for data integration services and solutions to reach $19.6 billion by 2026.

Valuates Eyes Strong Growth in Retail Analytics

Valuates expects the worldwide market for retail analytics to reach $4.5 billion by 2027.

TTEC to Acquire Faneuil Citizen Engagement Technology

TTEC will acquire certain citizen experience and smart city assets of Faneuil from ALJ Regional Holdings.

Widewail Launches Invite Video

Widewail's Invite Video automates customer feedback processes for marketers.

Aisera Launches Ticket AI

Aisera's Ticket AI automates support operations with similar ticket, next-best action, and knowledge base article recommendations.

Provectus Releases Crystal Engine Prediction Tool

Provectus' new Crystal Engine works with the Customer 360 suite to provide customer behavior prediction and personalization.