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December 06, 2021
CRM Featured Articles
Customer Experience Management Market to Be Worth $16.9 Billion by 2026
MarketsandMarkets expects the CEM solutions market to grow by more than 12 percent per year through 2026.
Dash Research Finds AI Essential for CX
Research finds that artificial intelligence is improving effectiveness and efficiency in both customer-facing and back-office applications.
Is Your Company Ready for Shoppable TV?
Here's how to get in on one of the hottest marketing trends going.
Implementing Support Chatbots: What the First 30 Days Are Really Like
The steps you take in the first 30 days of a chatbot deployment are crucial toward success going forward. (Featured on SmartCustomerService.com.)
CRM Across the Wire
Treasure Data’s CDP for Service Integrates with Genesys
Treasure Data Customer Data Platform's integration with Genesys Customer Experience Platform empowers agents with real-time customer insights.
PossibleNOW Integrates Do-Not-Call Compliance Platform with Five9
PossibleNOW's DNCSolution is now available to Five9's cloud contact center customers.
Pindrop Offers VeriCall to Amazon Connect Contact Centers
Pindrop's Next Caller VeriCall automatic number identification (ANI) validation and spoof detection solution is now available on Amazon Marketplace.
8x8 to Acquire Fuze
8x8 accelerates innovation for its XCaaS platform with the Fuze acquisition for $250 million.
Pegasystems Introduces Next-Best-Action Customer Journeys
Pegasystems' Next-Best-Action Customer Journeys brings AI, decisioning, and propensity modeling to marketing.
LeadsRx Launches LeadsRx Journey
LeadsRx Journey identifies all touchpoints on mobile app users' paths to purchase.
Marketing Automation to Reach $6.3 Billion by 2026
GIA expects the worldwide market for marketing automation to grow at a CAGR of 8.6 percent over the next five years.