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November 22, 2021


Hone Your Customer Focus with Returns Feedback

Listening to what the customer wants is the very essence of what great retailers do. But what if there was a whole array of very direct customer feedback that they weren't really using to its full effect?

Fixing the Gaps in the CX Supply Chain

Worldwide, we're seeing gaps in the supply chain due to shortages of products, but the CX economy is also experiencing gaps. Here's what can be done. (Featured on

CRM Across the Wire

LinkedIn Updates Sales Navigator Homepage

New features in LinkedIn's Sales Navigator help sellers prioritize and refocus their work.

Terminus Integrates with Crossbeam

Terminus's Crossbeam integration helps marketers accelerate account targeting across partnership channels.

Verint Launches Real-time Agent Assist

Verin's Real-time Agent Assist is the latest enhancement to the Customer Engagement Cloud Platform.

Replicant Expands Conversational AI Platform Capabilities

Replicant's updated conversational AI platform helps contact center managers analyze data, uncover insights, and inspire action, all from a single dashboard. (Featured on

NICE Integrates with Google Cloud Contact Center Artificial Intelligence

NICE's AI-powered CXone is now integrated Google Cloud's CCAI applications to make human agents, voice bots, and chatbots more effective. (Featured on

Demandbase Launches Audience Management Destinations

Demandbase's Audience Management Destinations delivers account-based advertising for Facebook, Instagram, Twitter, YouTube, Adobe, Bing, and Google.