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November 22, 2021
Hone Your Customer Focus with Returns Feedback
Listening to what the customer wants is the very essence of what great retailers do. But what if there was a whole array of very direct customer feedback that they weren't really using to its full effect?
Fixing the Gaps in the CX Supply Chain
Worldwide, we're seeing gaps in the supply chain due to shortages of products, but the CX economy is also experiencing gaps. Here's what can be done. (Featured on SmartCustomerService.com.)
CRM Across the Wire
LinkedIn Updates Sales Navigator Homepage
New features in LinkedIn's Sales Navigator help sellers prioritize and refocus their work.
Terminus Integrates with Crossbeam
Terminus's Crossbeam integration helps marketers accelerate account targeting across partnership channels.
Verint Launches Real-time Agent Assist
Verin's Real-time Agent Assist is the latest enhancement to the Customer Engagement Cloud Platform.
Replicant Expands Conversational AI Platform Capabilities
Replicant's updated conversational AI platform helps contact center managers analyze data, uncover insights, and inspire action, all from a single dashboard. (Featured on SmartCustomerService.com.)
NICE Integrates with Google Cloud Contact Center Artificial Intelligence
NICE's AI-powered CXone is now integrated Google Cloud's CCAI applications to make human agents, voice bots, and chatbots more effective. (Featured on SmartCustomerService.com.)
Demandbase Launches Audience Management Destinations
Demandbase's Audience Management Destinations delivers account-based advertising for Facebook, Instagram, Twitter, YouTube, Adobe, Bing, and Google.