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October 25, 2021
CRM Featured Articles
IDC's Future Enterprise Resiliency and Spending Survey Stresses the Need for Good CX
Improving customer experiences is good for companies' bottom line, IDC noted in its most recent report.
Tips for Future-Proofing the Digital Contact Center
Pair the best equipment with empowered agents to make the contact center the hub for customer service excellence. (Featured on SmartCustomerService.com.)
CRM Across the Wire
ServiceNow Launches Messaging Service with Twilio
ServiceNow Messaging Service lets companies communicate with customers and employees using SMS and WhatsApp. (Featured on SmartCustomerService.com.)
Automation Anywhere Launches Contact Center Solution
Automation Anywhere for Contact Centers is a cloud-native, AI-driven solution for contact centers powered by Genesys and Google. (Featured on SmartCustomerService.com.)
Twilio Enters Marketing Space with Engage Product Launch
Twilio Engage combines the Twilio Segment customer data platform with Twilio's digital channels in one platform.
Amazon to Launch Search Analytics Dashboard for Third-Party Sellers
Amazon's Search Analytics Dashboard will provide resellers insights on the search performance of their products.
Linc Integrates CX Automation Solution with Kustomer
Linc's CX Automation is now available in the Kustomer App Marketplace.
UJET Moves to Google Cloud
Google Cloud has been named UJET's preferred cloud partner for its contact center-as-a-service products. (Featured on SmartCustomerService.com.)
Actian Releases DataConnect 12 Integration Platform
Actian's DataConnect 12 Integration Platform update brings new capabilities for data quality and enhanced automation.
The Last Line
Do You Have Contact Center Stars? Advertise Them
Having high-performing agents should be a selling point for your business.