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October 25, 2021

CRM Featured Articles

IDC's Future Enterprise Resiliency and Spending Survey Stresses the Need for Good CX

Improving customer experiences is good for companies' bottom line, IDC noted in its most recent report.


Tips for Future-Proofing the Digital Contact Center

Pair the best equipment with empowered agents to make the contact center the hub for customer service excellence. (Featured on

CRM Across the Wire

ServiceNow Launches Messaging Service with Twilio

ServiceNow Messaging Service lets companies communicate with customers and employees using SMS and WhatsApp. (Featured on

Automation Anywhere Launches Contact Center Solution

Automation Anywhere for Contact Centers is a cloud-native, AI-driven solution for contact centers powered by Genesys and Google. (Featured on

Twilio Enters Marketing Space with Engage Product Launch

Twilio Engage combines the Twilio Segment customer data platform with Twilio's digital channels in one platform.

Amazon to Launch Search Analytics Dashboard for Third-Party Sellers

Amazon's Search Analytics Dashboard will provide resellers insights on the search performance of their products.

Linc Integrates CX Automation Solution with Kustomer

Linc's CX Automation is now available in the Kustomer App Marketplace.

UJET Moves to Google Cloud

Google Cloud has been named UJET's preferred cloud partner for its contact center-as-a-service products. (Featured on

Actian Releases DataConnect 12 Integration Platform

Actian's DataConnect 12 Integration Platform update brings new capabilities for data quality and enhanced automation.

The Last Line

Do You Have Contact Center Stars? Advertise Them

Having high-performing agents should be a selling point for your business.