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October 25, 2021

CRM Featured Articles

IDC's Future Enterprise Resiliency and Spending Survey Stresses the Need for Good CX

21 Oct 2021

Improving customer experiences is good for companies' bottom line, IDC noted in its most recent report.

Viewpoints

Tips for Future-Proofing the Digital Contact Center

01 Jul 2021

Pair the best equipment with empowered agents to make the contact center the hub for customer service excellence. (Featured on SmartCustomerService.com.)

CRM Across the Wire

ServiceNow Launches Messaging Service with Twilio

20 Oct 2021

ServiceNow Messaging Service lets companies communicate with customers and employees using SMS and WhatsApp. (Featured on SmartCustomerService.com.)

Automation Anywhere Launches Contact Center Solution

20 Oct 2021

Automation Anywhere for Contact Centers is a cloud-native, AI-driven solution for contact centers powered by Genesys and Google. (Featured on SmartCustomerService.com.)

Twilio Enters Marketing Space with Engage Product Launch

20 Oct 2021

Twilio Engage combines the Twilio Segment customer data platform with Twilio's digital channels in one platform.

Amazon to Launch Search Analytics Dashboard for Third-Party Sellers

21 Oct 2021

Amazon's Search Analytics Dashboard will provide resellers insights on the search performance of their products.

Linc Integrates CX Automation Solution with Kustomer

20 Oct 2021

Linc's CX Automation is now available in the Kustomer App Marketplace.

UJET Moves to Google Cloud

21 Oct 2021

Google Cloud has been named UJET's preferred cloud partner for its contact center-as-a-service products. (Featured on SmartCustomerService.com.)