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September 20, 2021
CRM Featured Articles
Digital Transformation Is Linked to Financial Performance
A study by Valoir finds companies further along with digital transformation achieve nearly twice the revenue growth of those lagging behind.
How Cross-Selling and Upselling Can Strengthen Relationships
Cross-sell and upsell interactions should be viewed as partnerships to avoid that shady used car salesman feel. (Featured on SmartCustomerService.com.)
Virtual Selling Is Here to Stay: Five Tips for Success
Virtual selling is a whole new style of sales. This realization is prompting chief revenue officers to reframe how they define success and how they support today's seller. To support these efforts, the role of sales technology must also evolve.
CRM Across the Wire
Alvaria Launches CX Suite and WEM Suite
Alvaria's new customer experience and workforce engagement management suites are part of its larger contact center solutions portfolio.(Featured on SmartCustomerService.com.)
Sendbird Launches FAQ Bot
Sendbird has added FAQ Bot to its Sendbird Desk customer service app. (Featured on SmartCustomerService.com.)
SightCall Integrates with LanguageLine
SightCall's integration with LanguageLine brings live interpreters to its visual assistance platform. (Featured on SmartCustomerService.com.)
ServiceNow Launches Rome Update to Its Now Platform
ServiceNow's Now Platform Rome release helps companies adjust to the hybrid work era.
Front Strengthens Its Customer Communications Hub
Front's Customer Communication Hub updates bring actionable customer context into the inbox.
Adobe Partners with Yahoo
Adobe has integrated Yahoo ConnectID with Adobe Experience Platform.
Salesforce Adds AI to Marketing Cloud
Salesforce Marketing Cloud introduces AI-based engagement scoring and data integrations.