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September 15, 2021


Improving Real Customer Connection Through Real Virtualities

AI and immersive technologies can improve both shopping and customer service processes. (Featured on

How AI-Driven Menu Clustering Can Drive Restaurant Sales

With AI, restaurant and convenience store marketers are turning mountains of loyalty program data into targeted campaigns that engage guests based on their unique behavior. Menu clustering identifies guest behavior from menu engagement and delivers more targeted and ultimately more successful campaigns and promotions.


Customer-Obsessed Companies Pull in 2.5 Times More Revenue

Higher profits, customer retention, and employee engagement follow CX initiatives, Forrester finds.

CRM Across the Wire

LinkedIn Adds to Marketing Solutions

LinkedIn Marketing Solutions added features to help users build greater connections within their communities.

Mindtickle Expands Sales Readiness Platform

Mindtickle's Fall 2021 release includes ideal rep profiling and sales content management tools.

Emplifi Releases Social Commerce Cloud

Emplifi Social Commerce Cloud gives marketing and ecommerce teams social commerce and customer care capabilities in one platform.

Crownpeak Launches Experience Optimization Engine Powered by Dynamic Yield

The Crownpeak Experience Optimization Engine helps companies create and deploy individualized experiences across channels.

C3 AI Launches C3 AI CRM

C3 AI CRM brings advanced AI capabilities to existing CRM systems.

Contact Center Solutions Market to Top $118.6 Billion by 2030

Transparency Market Research eyes nearly 20 percent CAGR for contact center solutions through 2030. (Featured on

Quantcast Adds Cookieless Innovations to Its Platform 

Quantcast has introduced an AI approach to a cookieless future, Ara TopicMap, and Quantcast Connect for publishers and advertisers.