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September 13, 2021
CRM Featured Articles
Consumer Spending on Subscriptions Rises, Posing Challenges for Businesses
West Monroe found that subscriptions are on the rise, but providers need to be careful that customers don't think too much about them.
How to Optimize Four Contact Center KPIs After a Tough Year
There are things contact centers can do to address issues with abandonment, talk time, hold time, and speed of answer. Here are a few suggestions. (Featured on SmartCustomerService.com.)
Brands Must Create Video Campaigns That Stand Out
Despite the sheer volume of video to be found on the internet and social media platforms in particular, visual media tends to resonate most with customers. Separating your video from every other brand's will make or break the success of your campaign.
CRM Across the Wire
Salesforce Adds AI and Automation to Service Cloud
Incident management, swarming in Slack, omnichannel routing in Flow, and extended contact center capabilities round out the new offerings.
Zappix Integrates with C-Zentrix Video Call and Text Chat
Zappix's visual IVR and other self-service platforms have been integrated with C-Zentrix's CZ Video Chat and CZ Chat. (Featured on SmartCustomerService.com.)
ZoomInfo Acquires RingLead
RingLead acquisition enables ZoomInfo users to connect more customer data sources.
InMoment Acquires Lexalytics
Lexalytics acquisition brings natural language processing and machine learning to InMoment's XI Platform.
AppsFlyer Launches Conversion Studio
AppsFlyer Conversion Studio enables single-source mapping for SKAdNetwork post-install measurement.
Salesloft Introduces the Modern Revenue Workspace
Salesloft's Modern Revenue Workspace provides integrated workflows for sellers.
Enterprise Content Management Market to Be Worth $37.7 Billion by 2026
MarketsandMarkets foresses 9.8 Percent CAGR for the enterprise content management market for the next five years.