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August 23, 2021
CRM Featured Articles
Credit Card Issuers Struggle to Meet Customer Expectations
Customer satisfaction declines show financial firms are struggling to meet customer needs in a volatile economy, J.D. Power found.
Supporting the Gig Worker and Facilitating a Positive Customer Experience
Gig economy workers are the lifeblood of many companies, and customer service operations need to address their needs. (Featured on SmartCustomerService.com.)
Why Your Sales Managers Lack the Coaching Skills to Drive Results
Even though preparing sales leaders requires a multifaceted approach tailored to each individual, most training programs simply focus on the skill of leading.
Required Reading: Keys to Shaping Unbreakable Bonds
CX transformation will help companies forge deeper customer relationships.
CRM Across the Wire
Pipeliner CRM Launches ExFind
Pipeliner's ExFind database enables users of the Pipeliner CRM platform access to experts across a range of fields.
Twilio Segment Unveils CDP Developer Toolkit
Twilio Segment's Developer Toolkit lets users customize their data stacks.
Yext Launches Yext AI Search for Salesforce Service Cloud
Yext's new product for Salesforce Service Cloud is available on the App Exchange.
Edify Labs Releases Edify Huddle CX v4.0
Edify Huddle CX 4.0 is a single contact center and unified communications solution with enhanced speed, simplicity, and choice. (Featured on SmartCustomerService.com.)
Merkle Expands Partnership with ActionIQ
Merkle integrates its Merkury identity platform with ActionIQ's customer data platform.
Medallia Launches Healthcare Payer Member Retention and Engagement Suite
Medallia's Healthcare Payer Member Retention and Engagement Suite helps insurers grow and retain members with connected experiences.