CRM Magazine's eWeekly is written by the same award winning editorial staff who produce CRM magazine. The eWeekly delivers timely and original news, trends, and analysis not available anywhere else on the web. If you are challenged with driving your company’s customer relationship management efforts, CRM’s eWeekly is a must-read for you. Join 60,000 of your peers and subscribe today.

August 11, 2021

CRM Featured Articles

Verint Acquires Conversocial for $50 Million

Conversocial gives Verint added social and messaging channels and conversational AI capabilities.

Forrester: Customer Experience Improvements to Be a Key Priority for the Next 2 Years

As COVID-19 recovery begins, businesses will need to adapt their customer experiences and put a priority on improvements, Forrester notes in its 2021 Annual Global Marketing Survey report.


Tips for Re-Engaging the Disengaged Customer Service Rep

A high percentage of customer service reps are exhausted and indifferent, but there are ways to address this. (Featured on

CRM Across the Wire

Alida Introduces Total Experience Management (TXM)

Alida Total Experience Management (TXM) helps companies optimize both customer and employee experiences.

Quantum Metric Launches Journeys

Quantum Metric Journeys provides insight into customers' digital experiences.

Revation Adds to LinkLive

Revation's LiveLink enhancements include a digital office solution, mobile application, and electronic medical record integrations.

Mediafly Launches Copilot, a Video Sales Tool

Mediafly Copilot lets sales teams create user-generated video content.

Avaya Acquires CTIntegrations

Avaya has acquired contact center developer CTIntegrations, strengthening the Avaya OneCloud platform. (Featured on

Zynga Completes Chartboost Acquisition

Zynga has acquired mobile advertising and monetization platform provide Chartboost for $250 million.