CRM Magazine's eWeekly is written by the same award winning editorial staff who produce CRM magazine. The eWeekly delivers timely and original news, trends, and analysis not available anywhere else on the web. If you are challenged with driving your company’s customer relationship management efforts, CRM’s eWeekly is a must-read for you. Join 60,000 of your peers and subscribe today.
July 19, 2021
How Partnerships Can Improve Your B2B Customer Experience
Building an ecosystem of B2B partnerships creates long-term value by improving the customer experience, increasing customer loyalty, and growing business overall.
For Better Customer Interactions, Think Beyond Bots
With customers wanting faster, hyper-personalized interactions and contact centers racing to meet those demands at scale and with fewer resources, AI's moment is finally here. (Featured on SmartCustomerService.com.)
The Transformational Value of Interaction Analytics
With so much in flux, IA can alert executives about the state of their customers and employees
CRM Across the Wire
Yelp Launches Audiences, an Advertising Platform
Yelp Audiences provides non-location-based advertisers a way to reach Yelp's audience when they are preparing to make a purchase.
Five9 Extends AI Solutions for Low-Code Development, Voice Biometrics, Real-Time Analytics and Agent Coaching
New features streamline the development of Intelligent Virtual Agents and help organizations easily deploy solutions to augment their contact centers with an AI-powered digital workforce. (Featured on SmartCustomerService.com.)
Clarabridge and Five9 Partner
Partnership combines Clarabridge's conversational analytics with Five9's cloud contact center solutions. (Featured on SmartCustomerService.com.)
CSG Acquires Kitewheel
Kitewheel's customer journey orchestration and analytics platform will combine with CSG's digital engagement software.
UserTesting Adds AI/ML to Human Insights Platform
UserTesting's latest features include AI-suggested sentiment analysis, enhanced mobile testing capabilities, and simplified sharing through JIRA integration.
CallMiner Launches Sales Conversation Analytics (SCA)
CallMiner Sales Conversation Analytics provides real-time analysis of sales interactions.
Customer Communications Management Market To Hit $2.2 Billion by 2026
Research firm MarketsandMarkets foresees 11.2 percent CAGR through 2026 for the customer communications management market.