The World According to Tom
Why he is not the king of the customer. Why SAP and Oracle are lying. And why the ASP model won't work.
Microsoft Battles for Enterprise Acceptance of .NET
The mid-market is embracing the behemoth's architecture, but enterprise vendors are opting for Java-based development to implement Web services.
Taking A Bite Out of Crime in Florida
Federal, state, and local governments have discovered
the benefits of CRM and are using it to interact
with and serve their constituencies.
The Evolution of the Call Center
Contact Center Best Practices
Avoiding the Attack of the 50-Foot Customer
Trends and Technology
Call Center Technology Steps Up
Profits on the Line
In-House vs. Outsourcing
Do You Dare to Do-it-Yourself?
Let's Just Say TTFN
What Are You Really Buying?
Call it vendor selection, not package selection, please
How Configuration Tools Build Sales