WebRTC + CRM = Better Customer Support
To get the most out of web-based real-time video, voice, and file and screen sharing, companies must link the functions to their systems of record
Pulling Maximum Benefit From a Partner Ecosystem
Global companies don't become as successful as they are by going it alone
Making It Personal for Every Customer
While personalization for a small group of customers is simple, achieving personalization at scale requires a combination of strategy and technology
Let’s Resolve to Do Better with Our Data
By failing to keep customer and prospect records up to date, you could be throwing money away
Dynamic Sales Coaching Can Help Your Players (Sales Reps) Win
Leaving your coaching to an informal process at the discretion of managers will lead to blown deals
Retailers Need to Adapt to the Smart Customer
Smartphone-wielding customers are reshaping the shopping experience, both online and in-store.
Effective CX Measurement Requires a CX Culture
Customer experience metrics can get in the way of delivering good experiences.
Voice of the Customer
B2B Companies Are Falling Behind in Customer Experience
They're failing to deliver on three key customer demands.
Emotion and Management Are Key to CX Success
Companies need to deliver emotionally positive experiences and use CX management
Required Reading: Unraveling The Digital Helix
To execute successful digital transformations, companies must measure and assess information in new ways.
RPA Has Its Upsides
Robotic process automation has been found to increase operational efficiency and reduce costs
There’s Untapped Value in Voice Biometrics
Identification and verification technologies can help companies improve customer experience and mitigate security threats
BoomTown Builds Valuable Voice Insights with Invoca
The B2B real estate software company increased conversions and ROI with call intelligence
Scott’s Cheap Flights Lands Its Messages with ActiveCampaign
A travel deal notification service provider engages subscribers with email marketing automation and small-business CRM software
Uberflip Makes Revinate’s Marketing Content More Hospitable
The provider of hotel operations, marketing, and revenue software turned to Uberflip to improve engagement with its premium content