The 2015 CRM Service Awards
Read about the industry leaders, rising stars, and companies that have successfully implemented service customer service solutions and whose accomplishments and contributions have made them winners in the CRM world this year.
The 2015 CRM Service Awards: Service Leaders
Our 12th annual Service Leader awards honor the innovative companies behind the developments in cloud offerings, chat software, search capabilities, mobile solutions, and other technologies that have had a significant impact on the customer service industry over the past year.
The 2015 CRM Service Leaders: Customer Case Management
The 2015 CRM Service Leaders: Contact Center Infrastructure
The 2015 CRM Service Leaders: Interactive Voice Response
The 2015 CRM Service Leaders: Web Support
The 2015 CRM Service Leaders: Workforce Optimization
The 2015 CRM Service Leaders: Contact Center Search
The 2015 CRM Service Leaders: Enterprise Feedback Management
The 2015 CRM Service Leaders: Contact Center Outsourcing
The 2015 CRM Service Awards: Rising Stars
Our six Rising Stars proved their dedication to improving customer service via a variety of channels.
The 2015 CRM Rising Stars: Helpshift Pushes In-App Customer Service a Few Steps Ahead
The company improves feedback and customer service in mobile applications.
The 2015 CRM Rising Stars: IBM's Watson Brings Cognitive Computing to Customer Support
Partners and customers are lined up to bring the supercomputer into the contact center.
The 2015 CRM Rising Stars: NewVoiceMedia Builds Multichannel Contact Centers for Salesforce.com Customers
Fast growing and highly rated, the cloud contact center provider dominates on the AppExchange.
The 2015 CRM Rising Stars: NICE Systems Innovates with Real-Time Analytics
The veteran vendor is this year's comeback kid.
The 2015 CRM Rising Stars: WalkMe Unleashes Guided Self-Service for the Web
The 'online GPS' can eliminate site confusion and facilitate interactions.
The 2015 CRM Rising Stars: Zendesk Gives Small Enterprises the Tools They Need to Grow
With the addition of customer survey feedback, activity reports, and mobile contact capabilities, the SMB specialist bolsters its platform.
The 2015 CRM Service Awards: Service Elite
Each of our three Elite winners—a retail giant, a charitable organization, and a government agency—combined solid strategies and clear goals to better serve their client base.
The 2015 CRM Service Elite: NewVoiceMedia Helps Cancer Charity with Fundraising Efforts
New insights give the Canadian Cancer Society in Saskatchewan a running start on its Relay for Life event.
The 2015 CRM Service Elite: Oracle Service Cloud Catalyzes Multichannel Support Strategy
The 'right technology' helps Kohl's carry out a deep reorganization of its customer care team.
The 2015 CRM Service Elite: Genesys Helps Michigan Aid Families in Need
Call center technology makes reaching help one less hurdle for struggling parents.
Small Customer Service Vendors Can Make Big Contributions
A best-of-breed solution from a small company doesn't have to be such a risky proposition after all.
Can Configure, Price, and Quote Apps Be Sales' BFF?
Add the power of knowledge to your reps' sales arsenal.
The Tipping Point
Why Marketing Automation Means More Than Faster, Better, Cheaper
Programmatic ads make precision marketing a reality.
10 Top Enterprise Trends for 2015
Service excellence is finally taking a starring role.
Pint of View
In Enterprise Applications, Competence and Innovation Don't Always Go Hand in Hand
Consider your business' focus in the evaluation process.
7 Lessons to Learn in the Digital Shift
Focus on relevancy to build loyalty and authenticity.
Firms Should Embrace Instagram
The image- and video-sharing site now surpasses Twitter in users.
Facebook Gets Real About Virtual Reality
Oculus Rift, Facebook's $2 billion VR venture, could soon be a viable marketing channel.
Mobile Payment Evolution Is Underway
Mobile spending projected to reach $1.42 billion by 2019.
Companies Gear Up for the IoT Revolution
There's rising consumer demand for—and acceptance of—connected devices.
NRF's Big Show: Retailers Solidify Multichannel Strategies to Drive Customer Engagement
Digital technologies in stores are vital, but how they're being used is also important.
Required Reading: Brand Differentiation Is the Best 'Brand Aid'
To improve their market position, brands need to stand out.
The Next Step
Create a Blueprint for CRM Success
What are vendors leaving out of the conversation?