How Do You Measure Customer Experience?

Sponsored By: CallMiner, Confirmit and Verint

“You can’t manage what you can’t measure” is an often-cited aphorism attributed to Peter Drucker, and it certainly remains true when attempting to systematically improve customer experiences.

DOWNLOAD this month’s installment of CRM magazine’s Best Practices series, and learn from three spot-on contributions from industry experts focusing on the measurement of customer experience and voice-of-the-customer programs.

This download contains:

  • Measuring Voice of The Customer: Data-Driven Strategies To Unlock Customer Experience Insights by Callminer 
  • Measuring Customer Experience: Think Beyond the Numbers by Confirmit
  • Measuring The Customer Experience: Collect Everywhere And Share Across The Business by Verint

This month’s topic will help you determine the best way to measure your CX initiatives and make continual improvements to your programs over time to stay on track.

If this is a topic that resonates with you, join us on a roundtable webcast on August 12, 2020!