How Do You Measure Customer Experience?


We all want to improve our customer experience (CX) for all the well-documented reasons: more loyal customers, the ability to differentiate your products or services and actually charge more, even the potential to create more shareholder value with higher stock prices.

Our panel of experts from NICE inContact and Zendesk will discuss what to consider as you decide the best way to measure your CX initiatives and make continual adjustments over time.

On this webcast, you will learn:

-- How to reduce cost and add scale with self-service options
-- How activating digital channels empowers customers to resolve issues easier and faster
-- How digital channels increase agent productivity and improve CX
-- How to determine the most impactful metrics for your service organization
-- The benefits of real-time and historical reporting
-- How service teams can take action on customer analytics trends

One size does not fit all, so take advantage of this live event and ask your specific questions directly to our experts.

Register Now to attend the webinar "How Do You Measure Customer Experience?"

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Bob Fernekees
CRM magazine
Annette Miesbach
Sr. Product Marketing Manager
NICE inContact
Amy Lin
Lead Product Marketer, Analytics