How Do You Measure Customer Experience?


We all want to improve our customer experience (CX) for all the well-documented reasons: more loyal customers, the ability to differentiate your products or services and actually charge more, even the potential to create more shareholder value with higher stock prices. But what’s the best way to stay on track and choose the best measuring tools, from Net Promoter Score to voice-of-the-customer programs to customer journey analytics? Many of these tools offer benchmarks that allow executives to gauge whether their CX is getting better or needs improvement.

Learn from our panel of experts what to consider as you decide the best way to measure your CX initiatives and make continual adjustments over time. One size does not fit all, so take advantage of this live event and ask your specific questions directly to our experts.

Register Now to attend the webinar "How Do You Measure Customer Experience?"

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