Biographical Information

Dorian Stone

general manager, Grammarly Business

Dorian Stone is general manager of Grammarly Business, overseeing all operations for the integrated business solution. Previously, Stone was vice president of customer experience strategy and marketing at Medallia. He was also a cofounder and leader of McKinsey & Company’s Global Customer Experience practice and a program director and volunteer in the Peace Corps. Stone holds a bachelor’s degree from Pitzer College, a master’s degree in international studies from the University of Pennsylvania, and a master’s in business administration from UPenn’s The Wharton School.

Articles for Dorian Stone

Inconsistent Communication Is Costing You Customers. Here Are 5 Ways to Help

Consistency is vital to move the needle on both CSAT and performance. But growing globalization and new, complex trends have compounded the challenge of inconsistency—and multiplied its impact on results. Here's what to do about it.