Articles for Erik J. Martin
Engagement Hubs Put Customers at the Center
CEH technology emerges to connect multiple customer-facing systems.
Contact Center Infrastructure: It's Time to Assess Your Tools and Technology
Weigh your capabilities, identify weaknesses, and implement multichannel solutions that keep pace with industry standards and consumer expectations.
To Boost Profits, Hire and Promote Female Sellers
Forrester finds that companies with female sales leaders are 50 percent more profitable