Biographical Information

David Kent

Articles for David Kent

Siebel Ships Seven Solutions for Seven Industries

E-business giant releases seven new and 13 improved industry-specific applications for Siebel 7 platform

European Companies Still Reluctant to Buy Online, Says IDC

Fewer than half of mid-sized and large European companies have purchased goods and services over the Internet, and the growth rate seems to be creeping at a snail's pace, judging by the results of a recent survey from research firm IDC.

Take Your Call Center Offshore

New research from Jupiter reveals that businesses should begin outsourcing basic, tier-one CRM issues to offshore contact centers

XHTML: Merging WAP and Web

As the border between Web and wireless melts away, pure-play HTML--the lingua franca of the Web since 1990--has worn out its welcome. In today's business model, offering instant, anywhere access to a customer database is a key to a successful field force.

HP to Market Pivotal Solutions in China

Pivotal, China HP strategic partnership to focus on emerging Chinese CRM market.

Major Mexican Conglomerate Adopts Aspect Contact Server

Three major divisions of Grupo Caruso, Latin America's largest conglomerate, are using Aspect's contact server to add multi-channel capabilities to existing single-channel call centers.

Pivotal, Siebel Cross the Atlantic for Major CRM Contracts

Pivotal and Siebel have both landed major contracts with European financial firms, while a division of Siemens has agreed to market and implement Pivotal solutions in France.

Willy 2001 Awards Honor Best of CRM

Online CRM software analysis publication tabs the winners of its annual Willy awards.

Take Customers on a Guided Web Tour

SpotOn hopes to end e-marketing confusion by enabling your staff to build one-click Web tours for customers and prospects.