Articles for Anand Subramaniam
6 Ways to Improve Your Customer Service for Millennials
Here's what they expect—and how you can deliver
Do You Feel Your Customers' Pain (Points)?
A study finds that agent knowledge is the biggest customer service headache. Here's how to spell relief.
8 Elements to Delivering Delightful Customer Experiences
Multichannel customer journeys can make or break your business.
From Woeful to Wow in Online Customer Engagement
A journey-based approach for better sales and service.
4 Keys to Customer Service Excellence
Assess—and act on—your strategic intent for optimum results.
Deliver on Your Customer Service Brand Promises
Six ways to make promises you can keep.
Attributes of IT-Friendly Software for Multichannel Customer Service
Look for these traits to keep both your business and IT organizations happy
Learn to Innovate by Unlearning
True innovators jettison some "best" practices in favor of first practices.
Web Self-Service Will Make You Great
Five surefire ways to increase adoption among customers and contact center agents.
Multimodal knowledge access will improve customer experience and contact center agent effectiveness.
Break the Rules to Win in Customer Service
Out-innovate the competition in 9 contrarian ways.
Make Your Contact Center Emotionally Intelligent
5 best practices to help you get there.
Transform Your Contact Center Into a Profit Center
Innovations and contemporary best practices.
Feeding Market Growth with RSS
Marketers should consider RSS as a means to capitalize on niche markets.