Biographical Information

Duke Chung

Duke Chung is the cofounder and chief marketing officer of Parature, a provider of cloud-based social and customer engagement solutions.

Articles for Duke Chung

In the Age of the Customer, Service and Engagement Will Define the Brand

Customer service is becoming the next brand differentiator.

Made-to-Order Customer Experiences

Why customer service will—and should—never be the same.

Seven Tips for Multichannel Service Success

Treat your customers like guests at a party.

Customer Service 2.0

Five tips for creating an agile and successful call center to keep up with customer demands.

Five Ways to Amplify Your CRM System

Open up a two-way communications channel for customers

CRM Software ROI

Here, the results of a nationwide survey of customer support professionals.