Biographical Information
Duke Chung is the cofounder and chief marketing officer of Parature, a provider of cloud-based social and customer engagement solutions.
Articles for Duke Chung
In the Age of the Customer, Service and Engagement Will Define the Brand
25 Apr 2014
Customer service is becoming the next brand differentiator.
Made-to-Order Customer Experiences
12 Jul 2013
Why customer service will—and should—never be the same.
Seven Tips for Multichannel Service Success
12 Oct 2012
Treat your customers like guests at a party.
Customer Service 2.0
20 Jul 2012
Five tips for creating an agile and successful call center to keep up with customer demands.
Five Ways to Amplify Your CRM System
02 Sep 2011
Open up a two-way communications channel for customers
CRM Software ROI
01 Aug 2006
Here, the results of a nationwide survey of customer support professionals.