Articles for Duke Chung
In the Age of the Customer, Service and Engagement Will Define the Brand
Customer service is becoming the next brand differentiator.
Made-to-Order Customer Experiences
Why customer service will—and should—never be the same.
Seven Tips for Multichannel Service Success
Treat your customers like guests at a party.
Customer Service 2.0
Five tips for creating an agile and successful call center to keep up with customer demands.
Five Ways to Amplify Your CRM System
Open up a two-way communications channel for customers
CRM Software ROI
Here, the results of a nationwide survey of customer support professionals.