• December 13, 2011
  • By Leonard Klie, Editor, CRM magazine and SmartCustomerService.com

Voxeo Launches a Channel Partner Program

Voxeo today launched Voxeo Connect, a new global channel partner program.

Voxeo Connect includes a new Partner Portal, which provides immediate access to a library of sales and marketing tools, including collateral, proposal information, demos, webinar archives, and more; the Certified Partner Program, a global invitation-only program for solution providers, resellers, and systems integrators who have undergone a formal certification process; sales opportunities; training benefits; and Marketing Development Funds (MDF) for co-marketing and demand generation.

"Voxeo is a very partner-friendly organization that has established itself as one of the premier providers of multichannel platforms supporting self-service and proactive applications in the cloud and on-premises," said Daniel Hong, lead analyst of customer interaction at Ovum. "Companies searching for a partner to help underpin their solutions in customer experience would be well-served exploring a relationship with Voxeo."

"Voxeo Connect is about creating mutually beneficial partner relationships that result in value-added solutions for our customers," says Denny Adams, director of channel sales at Voxeo. "Voxeo has always been committed to partnerships that result in the best solutions possible for our customers. Voxeo Connect reflects an increased commitment of both funding and resources to help our partners take advantage of new opportunities in the customer experience market."

Digital DataVoice (DDV), a provider of contact center solutions, is among the first companies to complete the Voxeo Connect Certified Partner Program. This designation allows DDV to provide Voxeo's full suite of cloud hosting and on-premises solutions for automating customer interactions.

"Voxeo's invitation-only certification program is reserved for partners that have demonstrated the same level of extreme customer loyalty as Voxeo," Adams points out. "Our alliance with DDV allows us to further meet the needs of companies looking to upgrade or replace their existing IVR with a flexible, standards-based offering that enhances the customer experience while lowering support costs."

The Voxeo Connect certification process involves comprehensive vetting of all potential candidates. Voxeo evaluates each company's position in the market, growth potential, customer loyalty ratings, and employee input before allowing it to participate in the training and testing process. To ensure consistent quality, Voxeo Connect partners are reevaluated annually.

"Voxeo's unique approach of offering both cloud hosting and on-premises private cloud solutions for multichannel customer engagement meets the ever-evolving needs of enterprise and middle-market clients and fits perfectly with our strategy at DDV," says Doug Nelson, director of sales at DDV. "Voxeo signifies the type of business we want to join forces with, as they share a commitment to exceed customer expectations and offer best-in-class service. Voxeo's cutting-edge technology, united with DDV's ability to deliver fully integrated, turnkey, end-to-end solutions, is a powerful combination."

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