• April 26, 2011
  • By Leonard Klie, Editor, CRM magazine and SmartCustomerService.com

Noble Systems Introduces Hosted Enterprise Contact Center Solution

Noble Systems, a provider of unified contact center technology solutions, today unveiled Noble Enterprise Hosted, the company’s first fully hosted, communication-as-a-service (CaaS) offering for inbound, outbound, and blended communications.

This new offering, which is geared to medium to large enterprises, “is the same product that we’ve been installing at customer sites across the globe all along,” says Chris Hodges, senior vice president of sales at Noble Systems. “It’s not an abridged, dumbed-down version.”

The hosted solution comes with the same feature functionality that’s available in Noble Systems’ premises-based platform, which includes advanced call routing and predictive dialing, unified contact processing, interactive voice response, recording, messaging, quality monitoring, scripting, workforce optimization, speech analytics, screen capture, and real-time reporting and management tools. It also comes with the same training, support, and integration with back-office systems.

The solution also offers companies a number of hybrid call center solution options. Companies can have a premises-based solution and tap into extra capacity as needed via Noble Systems’ cloud, making the hosted offering an extension of their own on-premises solution. Or they can create a migration path from an initial hosted deployment to a premises-based solution as they scale up and grow.

According to Hodges, small to midsized businesses have had a wide variety of hosted and hybrid options for quite some time, “but there is a dearth of enterprise-class solutions” available under such a model.

James Noble, president and CEO of Noble Systems, agrees. "As the hosted services market has matured, the need for a true enterprise alternative became more and more apparent,” he said in a statement. 

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