InMoment Adds Video and Voice Analytics
InMoment has added advanced mobile voice and image curation and analysis capabilities to its growing suite of interactive feedback modalities, which also include video, the AI-powered conversation engine Active Listening, and traditional mobile app, voice and web.
The mobile voice, image, and video are natively supported by the inMoment CX Intelligence Cloud architecture. InMoment’s proprietary data science underlies all aspects of the platform.
"Despite the vast opportunity this vibrant environment presents, most vendors operate on legacy systems serving static survey page methodologies," said InMoment CEO Andrew Joiner in a statement. "These rigid, structured systems net poor data and never produce the actionable insights that emerge from richer, more dynamic conversational mediums. InMoment's data science-powered platform facilitates intelligent conversations, and generates value far beyond metrics, to true meaning."