10 Tweets That Show How Customers Feel About Amazon’s Tougher Return Policy

According to Wall Street Journal report earlier this month, Amazon has recently taken a tough stance on customers that return items to the e-commerce giant too frequently. Customers that have taken advantage of the generous free return policy and made too many returns—Amazon hasn’t actually defined what “too many” means—will pay the price. Their account may be shut down, for example. 

“We want everyone to be able to use Amazon, but there are rare occasions where someone abuses our service over an extended period of time. We never take these decisions lightly, but with over 300 million customers around the world, we take action when appropriate to protect the experience for all our customers,” an Amazon spokesperson said in a statement.

But how do customers feel about this policy? “What Amazon has done is interesting. Rather than make a blanket, across-the-board decision with a more stringent return policy, it has opted to go after the abusers,” Shep Hyken, customer service expert and author, wrote in a Forbes post. “In other words, it is not going to punish all of its customers for the sins of a very few.”

Still, customers aren’t thrilled. Here’s what some had to say via Twitter.

1. They’re questioning the reasoning behind the policy.

2. Some are concerned that Zappos will follow suit.

3. Others have doubts about amazon’s leadership.

4. One husband is considering the impact on his family’s shopping preferences.

5. A few are suggesting alternative solutions.

6. One customer has some choice words for the company. 

7. Others are making comparisons to past policies.

8. This customer is expressing cautiousness about future shopping.

9. Some shoppers turned to humor…

10. …and more humor.







CRM Covers
for qualified subscribers
Subscribe Now Current Issue Past Issues