• January 19, 2016

Verint Updates Telligent Social Community Software

Verint Systems has released a new version of its Telligent Community solution with new community management tools and user experience capabilities, workflow enhancements, new content management and moderation functionality, and ongoing API investments, as well as solution availability in a Community as a Service (CaaS) model.

The Telligent Community social software platform, which is now available in software-as-a-service, on-premises, and now CaaS deployment models, enables customer service and digital marketing organizations to create online branded communities for customers, partners, and employees. This new release marks the first community product introduction to follow Verint's acquisition of Telligent in 2015.

The suite of Telligent applications and services features advanced management capabilities, including moderation functionality, updates to leaderboards, search engine optimization (SEO) updates, new content management tools, and enhancements to question and answer (Q&A) workflow for customer support use cases.

New workflow capabilities in the Telligent solution enable users to stage and preview changes and updates to the community prior to rolling them out into live user environments.

Also new to Telligent Community is the introduction of analytics, user reputation, and abuse reporting. These expanded moderation capabilities provide services across all content published within the community and add a process that enables content authors to appeal when content is incorrectly moderated.

For developers, the solution features a host of advancements, including moving many of Telligent Community's integrations to open source on GitHub. It also has new editors for managing content, as well as editors for managing all design elements. Further enhancements involve expanded APIs, WebHooks, and application tracing. The solution also includes updates to its widget studio functionality for managing the full user experience.

"Telligent is delighted to bring these new capabilities to market as we continue to invest in and grow our business in social software for customer and employee communities," said Rob Howard, vice president and general manager for social communities at Verint Enterprise Intelligence Solutions, in a statement. "These latest advancements are designed to offer our customers more deployment model options, enable 100 percent customization and simplified management, and add advanced functionality for sharing ideas and feedback."

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