• September 14, 2015

Salesforce Updates Analytics Cloud

Salesforce today unveiled the next generation of Salesforce Analytics Cloud, delivering actionable intelligence across the Customer Success Platform.

New Wave Actions, to be available next month, will enable Salesforce users to take actions directly at the point of insight from within any Wave Analytics dashboard. In addition, Salesforce will deliver Wave visualizations across the entire Customer Success Platform. And, new Wave Analytics apps built by independent software vendors will extend the power of Wave Analytics to more line of business users and industries.

The next wave of Analytics Cloud innovations seamlessly connect insights and business actions. Wave Actions will empower Salesforce users to act on deep insights instantly, directly within any Wave Analytics dashboard. Companies can create custom Wave Actions, such as create a case, update an account, or assign a task. And because Wave is natively integrated with Salesforce, Wave Actions will be automatically pushed from Wave into the corresponding Salesforce record.

Wave visualizations will power every Salesforce data exploration experience across the Customer Success Platform, including the following:

  • New Lightning Reports & Dashboards, powered by Wave Visualizations Reports & Dashboards are built into Salesforce and deliver operational CRM performance metrics, such as team performance, lead volume, conversation rates, and more, all in real time. Now, with Wave visualizations, those metrics will be brought to life through a new, intuitive experience for designing and editing dashboards, including resizing and rearranging components and running reports. And with a diverse charting library and the ability to modify and filter reports on the fly, charts and data will instantly update. Lightning Reports & Dashboards is part of the new Lightning Experience for Sales Cloud, which is currently available in preview and expected to be generally available in October at no additional cost to Sales Cloud users.
  • New Wave Embedded Dashboards: Wave Analytics Apps deliver dashboards with multidimensional analytics for deeper insights, extending beyond operational CRM performance metrics to examine year-over-year trending and complex KPIs from a variety of data sources. Now companies can embed any Wave dashboard or chart directly into any Salesforce record or object, empowering Salesforce users with critical and contextual insights instantly, without having to leave an existing workflow.

Sales Wave Analytics App is currently in pilot with select customers and is expected to be generally available in English in October. Service Wave Analytics App is currently in pilot with select customers and expected to be generally available in English in early 2016. Additional language support is forthcoming for both apps, which will be available via a per-user, per-month subscription model. A Wave Platform license is not required for either app. All Wave Analytics Apps are also natively available on Apple iOS for iPhone, iPad and Apple Watch, with additional device support forthcoming.

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