• June 3, 2015

Coveo Partners with Salesforce System Integrators

Coveo has expanded its ecosystem with several Salesforce system integrators, including Appirio, BlueWolf, Cloud Sherpas, Etherios, NTT Data Cloud Services, and Vertiba. These partnerships increase Coveo's ability to meet demand by expanding delivery of Coveo for Salesforce worldwide.

Coveo for Salesforce allows customer service organizations to scale operations by connecting information from across a company's ecosystem and delivering it to customers and agents within the context of their work. Coveo for Salesforce-Communities Edition helps customers solve their own cases by proactively offering case-resolving knowledge suggestions, and Coveo for Salesforce -Service Cloud Edition allows customer support agents to upskill as they engage customers by injecting case-resolving content and experts into the Salesforce UI as they work.

"Coveo's deep product integration and strategic partnership with Salesforce make it the preferred vendor of choice when it comes to both migrating only information that matters and virtually unifying content from disparate systems, right within the Salesforce interface and related to what people are working on," said Tarun Patel, vice president at Etherios, in a statement.

"Many of our Salesforce clients have customer information and case-resolving knowledge stored across a diverse collection of cloud-based applications and legacy systems. By partnering with Coveo we're adding a unique and valuable skillset to our services offering that can solve challenges such as this," said Jim Hooton, co-founder and managing partner at Vertiba, in a statement.

"These Salesforce system integrators bring deep expertise and strategic consulting of Salesforce's cloud-based service offerings and expertise in customer engagement. It allows Coveo to deliver value-added customer service solutions to thousands of additional Salesforce customers by leveraging their strategic consulting, implementation, training, and managed services," said Eric Courville, senior director of business development and alliances at Coveo.

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