Voice4Net Launches RTC Client
Voice4Net, a provider of customer interaction and voice communications solutions for businesses, today introduced its RTC Client, a new contact center solution based on the Web Real-Time Communications (WebRTC) protocol.
Leveraging this emerging browser-based technology, RTC Client enables businesses to establish a customized agent desktop that can be integrated into an existing contact center solution.
Voice4Net's RTC Client offers a widget-based graphical user interface with a series of swappable, drag-and-drop work elements that can be populated on an agent desktop on-the-fly to meet business needs. The solution works through a standard browser.
"We recognized early on that the WebRTC would offer breakthrough efficiencies and customization in the contact center. RTC Client is our first step in delivering these benefits to businesses," said Rick McFarland, CEO of Voice4Net, in a statement. "Integrators can achieve extensive personalization in just a single-day software installation, compared to weeks using legacy technology. Our approach leverages the WebRTC protocol as a business application, not just a collaboration tool, creating a highly effective solution that can be easily manipulated, seamlessly integrated with back-office functions, and installed right over a legacy system."
The RTC Client is part of a larger suite of browser-based solutions that Voice4Net plans to release in the coming months. Voice4Net's WebRTC-based technologies are currently being deployed across a variety of vertical markets throughout the United States through a series of white-label solutions offered by hosted and premises-based communications partners.
Voice4net Launches Contact Center HD
27 Mar 2012
The customer interaction ecosystem delivers features that improve business performance.