Cloud-based CRM > CRM News

Cloud-based Customer Relationship Management (CRM) systems provide all types of organizations with powerful, flexible, and reliable CRM tools and resources. Cloud-based CRM tools are available to staff in the office and out in the field. Explore the latest news, analysis, and advice related to cloud-based CRM here.

RRD Launches Cloud Direct by RRD for Omnichannel Marketing

Cloud Direct by RRD helps marketers integrate online and offline personalization.

Healthcare CRM Market to Quadruple by 2026

A rising focus on patient engagement and increasing demand for structured data are fueling significant growth in the healthcare CRM market, a new research report has found.

Salesforce.com Announces Mobile Publisher for Community Cloud

Mobile Publisher allows organizations to transform Lightning Communities into mobile apps.

Qlik Releases Data Catalyst 4.0

Qlik's Data Catalyst 4.0 release broadens support for data sources beyond Hadoop.

Adobe Announces New Experience Cloud Capabilities

The new capabilities aim to help retailers improve customer experience management.

Salesforce Enhances Commerce Cloud

Salesforce Commerce Cloud now comes with new platform tools for embedding smart, personalized, and connected shopping experiences anywhere.

SalesAgility Launches SuiteCRM 7.11

SalesAgility's latest open-source CRM software features Elasticsearch and Google Calendar synchronizations.

Salesforce.org Acquires roundCorner

Together, Salesforce.org and roundCorner will power a unified CRM solution for fundraising and alumni and donor outreach.

SmartAssistant Merges with E-Commerce Solutions Provider Zoovu

Its merger with Zoovu will accelerate SmartAssistant's U.S. market growth for its AI digital sales assistant platform.

Accenture to Acquire Knowledgent

Accenture's acquisition of Knowledgent will amplify capabilities around data-powered business intelligence.

OpenText Integrates HighTail and Media Management

The integrations allow marketing teams to collaborate in the cloud.

Verint to Acquire ForeSee

Verint will add to its omnichannel cloud voice of the customer portfolio with its acquisition of ForeSee.

CrossInstall and Google Partner to Bring Demos to Google Play

CrossInstall's Creative-as-a-Service technology delivers pre-qualified users to app and game publishers.

Folloze Releases Content Sites

Content Sites enables an end-to-end personalized engagement strategy across marketing and sales.

SightCall Releases SightCall Visual Support for Salesforce Lightning

The AR-powered video assistance platform provider has released a video call app in the Salesforce App Exchange.

Swiftpage Acquires Kuvana

Kuvana's technology already powers the all-new Act! Marketing Automation.

Formstack Acquires QuickTapSurvey

With its acquisition of QuickTapSurvey, the data capture and workflow provider is expanding its international presence and its offline and mobile capabilities. 

Brekeke Integrates with Zoho CRM

Brekeke Call Center Suite now integrates with Zoho's cloud-based telephony integration platform, Zoho PhoneBridge.

Dialpad Launches Dialpad Support for Call Centers

Dialpad Support for Call Centers features real-time AI tools. (Featured on SmartCustomerService.com.)

Veeva Introduces New Digital Asset Management

Veeva Digital Asset Management lets marketers distribute, update, and withdraw content across digital channels with Vault PromoMats and Vault MedComms.