Khoros Launches Customer Care Cloud
12 Apr 2024
Khoros Customer Care Cloud combines generative AI with data, automation, and digital engagement tools. (Featured on SmartCustomerService.com.)
Informatica Expands Partnership with Google Cloud,
11 Apr 2024
Informatica launches an extension for trusted customer data analytics and genAI Applicationswith Google Cloud Vertex AI platform, Gemini models, and Google BigQuery.
Bloomreach Amplifies Discovery With Google Cloud AI
10 Apr 2024
Bloomreach has added Google Cloud's Gemini and Vertex AI to its Bloomreach Discovery e-commerce search and merchandising engine.
LTIMindtree Introduces Composable Storefront on Salesforce
10 Apr 2024
LTIMindtree's Composable Storefront on Salesforce helps companies quick-launch digital commerce experiences.
IPinfo Makes Its Data Available in Google Cloud Marketplace
09 Apr 2024
IPinfo has made its Free IP to Country and Autonomous System Numbers (ASN) data available on Google Cloud Marketplace.
Salesforce Launches Unified Conversations for WhatsApp
09 Apr 2024
Salesforce's Unified Conversations for WhatsApp transforms one-way marketing promotions or service requests into dynamic, two-way conversations from a single WhatsApp number.
Intento Launches Intento Translator for Salesforce ServiceCloud
09 Apr 2024
Intento Translator for Salesforce ServiceCloud automatically translates content across customer service chat interactions in real time for both the agent and customer.
Contentstack Partners with Google Cloud
09 Apr 2024
Contentstack has made its Composable Digital Experience Platform (DXP) available on Google Cloud Marketplace.
WPP Partners with Google Cloud
09 Apr 2024
Google Cloud's Gemini 1.5 Pro integration with WPP Open marketing operating system brings marketing creativity, personalization, and efficiency.
Bakstage.AI Integrates IBM watsonx.ai to Help Businesses with Online Sales
08 Apr 2024
With IBM watsonx.ai, Bakstage users can engage in video conversations and gain insights into customer interactions.
Salesforce Adds AI-Powered Automation and Integration Capabilities to MuleSoft
04 Apr 2024
MuleSoft additions bring new automation and integration flows.
Quantum Metric Launches Felix AI
04 Apr 2024
Powered by Google Cloud's Gemini Pro, Felix AI leads Quantum Metric's latest release, offering quantified real-time session summarization.
Salesforce Introduces Einstein Copilot for Tableau
02 Apr 2024
Salesforce's Einstein Copilot for Tableau is an AI assistant for self-service analytics, workflows, and strategic data insights.
Salesforce Updates Commerce Cloud
01 Apr 2024
Salesforce has brought additional artificial intelligence and data capabilities to Commerce Cloud.
eGain Releases AssistGPT for CCaaS
28 Mar 2024
eGain's AssistGPT for CCaaS is a generative artificial intelligence tool that helps cloud contact center users automate the knowledge management lifecycle. (Featured on SmartCustomerService.com.)
Twilio Launches Unified Profiles and Agent Copilot
27 Mar 2024
Twilio's Unified Profiles and Agent Copilot embed data provided by Twilio Segment's ‘Golden' Customer Profiles in Flex.
Vonage Adds Advanced GenAI Capabilities to Conversational Commerce Offering
27 Mar 2024
Vonage's Jumper Conversational Commerce app gets an influx of generative AI for creating personalized chat, marketing messages, and inquiry responses.
NICE Launches Next Generation of Enlighten Copilot
26 Mar 2024
NICE's latest Enlighten Copilot version drives personalized employee augmentation for agents, supervisors, and CX leaders. (Featured on SmartCustomerService.com.)
Adobe and Microsoft Partner on GenAI Capabilities
26 Mar 2024
Adobe and Microsoft partner to bring generative AI capabilities to marketers as they work in Microsoft 365 applications, connecting Adobe Experience Cloud workflows and insights with Microsoft Copilot.
Avaya Aligns Unified Communication Portfolio and Announces New Communication and Collaboration Suite
26 Mar 2024
Avaya supports on-premises, private cloud, and public cloud environments with redesigned product suites. (Featured on SmartCustomerService.com.)