Really Simple Systems Launches Workflow Automation

Really Simple Systems Workflow Automation lets users create CRM workflows without code.

Waterfield Tech Launches Ascend Solution

Waterfield's Ascend subscription solution helps contact centers migrate to the cloud.

Precisely Achieves Amazon RDS Ready Product Designation for Data Integration

Precisely Connect is certified for its integration with Amazon Relational Database Service.

Radish's ChoiceView Products Are Now Available in AWS Marketplace

Radish Systems has made its ChoiceView Visual IVR and ChoiceView Visual Agent available in AWS Marketplace.

Clickatell Launches Chat Solution for the Travel Industry

Clickatell's new chat solution lets travel companies communicate with customers via SMS, WhatsApp, and Apple Messages. (Featured on SmartCustomerService.coim.)

Crownpeak Acquires Attraqt

Crownpeak has strengthened e-commerce capabilities within its DXP and broadened its global client and support base as a result of its Attraqt acquisition.

Dialpad Launches Ai-Powered Customer Intelligence

Dialpad's Ai-Powered Customer Intelligence Platform brings automation and actionable real-time insights to businesses and contact centers. (Featured on SpeechTechMag.com.)

Polaris Eyes Robust Growth for Contact Center Analytics

Polaris expects the contact center analytics market to grow at a CAGR of 19.4 percent through 2030. (Featured on SpeechTechMag.com.)

BigCommerce Releases StagingPro

BigCommerce's StagingPro allows e-commerce teams to develop and deploy multiple store builds from a single dashboard.

PubNub Releases React Native Chat UI Components

PubNub's React Native Chat UI Components are pre-built building blocks for mobile chat development.

SuccessKPI Achieves FedRAMP Authorization

FedRAMP authorization enables government agencies to drive cloud-based contact center migration.

Five9 Updates Its Cloud Contact Center Platform

Five9 elevates omnichannel customer engagement with innovations in digital self-service, AI design, and analytics. (Featured on SmartCustomerService.com.)

Databook Launches CRM Application with Salesforce

Databook's CRM integration with Salesforce Sales Cloud brings strategic enablement capabilities directly into existing sales workflows.

Drift Integrates with Microsoft Dynamics 365 and Teams

Drift's two-way Microsoft integration gives companies a single source of truth for CRM data.

UJET Offers UJET Connect to Help Contact Centers with Cloud Migration

With UJET Connect, customer service providers can take advantage of accelerated business planning and commercial incentives for cloud migration. (Featured on SmartCustomerService.com.)

RingCentral Launches Device as a Service

RingCentral's Device as a Service is designed to simplify hardware procurement for contact centers. (Featured on SmartCustomerService.com.)

Veeam Launches Veeam Backup for Salesforce on Salesforce AppExchange

Veeam Backup for Salesforce offers access and control of Salesforce data and metadata for quick recovery from data loss scenarios.

FullStory DXI Now Available on Google Cloud Marketplace

FullStory has made its Digital Experience Intelligence platform available through the Google Cloud Marketplace and integrated it with Google Optimize, Analytics, and BigQuery.

Braze Supports AWS for Advertising & Marketing Initiative

Braze is throwing its product support behind AWS' advertising and marketing transformation project.

LiveIntent Launches Identity Enrichment on Salesforce AppExchange

LiveIntent's Identity Enrichment on AppExchange matches customers in Salesforce data to unified profiles.