NICE InContact Continues to Stress Partners' Role

Partners help NICE inContact provide a one-stop contact center solution, but it's not a one-sided relationship. (Featured on SmartCustomerService.com.)

Qorus Integrates with Microsoft Teams

Marketers and sales reps using Qorus and Microsoft can collaborate and share content more seamlessly with this integration.

SugarCRM Acquires Salesfusion

With the acquisition of Salesfusion, SugarCRM adds marketing automation capabilities to its CRM platform.

NICE to Acquire Brand Embassy

NICE is embedding Brand Embassy's technology into its CXone cloud contact center suite to add digital conversation capabilities. (Featured on SmartCustomerService.com.)

CloudShare Launches Sales Enablement

CloudShare Sales Enablement helps users manage cloud-based demos and proofs-of-concept.

LiveChat Launches HelpDesk Online Ticketing System

LiveChat HelpDesk helps companies organize and manage email communication with customers. (Featured on SmartCustomerService.com.)

Sparkcentral Launches Virtual Agent Framework

Sparkcentral's Virtual Agent Framework lets businesses blend live and virtual contact center agents. (Featured on SmartCustomerService.com.)

Veeva Adds AI to CRM and Commercial Cloud

Veeva is adding artificial intelligence across most of its product portfolio.

Appian Partners with Twilio

Appian Intelligent Contact Center now incorporates the Twilio Cloud Communications Platform. (Featured on SmartCustomerService.com.)

aqfer Launches Marketing Data Lake

aqfer's Marketing Data Lake enables systems integrators to customize platforms

Acqueon Partners with Vonage

Acqueon integrates omnichannel campaign orchestration with Nexmo, the Vonage API platform, to enable proactive experiences and personalized customer journeys.

SparkPost Launches Signals Predictive Email Intelligence Platform

Sparkpost Signals unifies email deliverability and analytics into one product.

PerformLine and Protiviti Partner on Automated Compliance Monitoring Solution

New alliance combines PerformLine's platform with Protiviti's risk management and regulatory compliance expertise.

Attribution Launches on the Salesforce AppExchange

Attribution shows marketers which touches are working and which are not and automatically connects lead, opportunity, and campaign information created in Salesforce to Attribution.

Acquia Acquires Mautic to Deliver Open Marketing Cloud

The acquisition brings together open-source content management with open-source marketing automation.

Reputation.com Adds Google Services to Its Suite for Enterprise Reputation Management

Reputation.com has expanded its strategic relationship with Google to boost results for clients online and on site. 

OpenText Previews Exstream 16.6, SAP Cloud Platform Integration

Self-service innovations in Exstream help marketers digitally communicate with customers.

Salesforce Launches Pardot Business Units

Pardot Business Units helps marketers segment customers by brand, geography, or line of business.

SAP and Accenture Partner to Develop Solutions on SAP C4/HANA

The two companies have commited to co-development of industry-specific experience management solutions on SAP C/4HANA Suite.

Demandbase Launches ABM Ecosystem

Demandbase's ABM Ecosystem connects technology, software, and data providers for better ABM execution.