Evolve IP Integrates with Microsoft Teams and Workspaces
Evolve IP has integrated its omnichannel Evolve Contact Suite with Microsoft Teams and Workspaces. (Featured on SmartCustomerService.com.)
Salesforce Launches Feedback Management
Salesforce Feedback Management helps companies collect and act on customer and employee surveys.
OnviSource Introduces Liaa TeleServ
Liaa TeleServ is an intelligent virtual agent to manage teleservices, dispatch, survey, notification, and response.
Adobe Adds to Experience Platform
New capabilities in the Adobe Experience Platform expand data asset availability and help companies derive insights faster.
TTEC Acquires VoiceFoundry
The VoiceFoundry acquisition adds Amazon Connect cloud contact center to TTEC's Humanify Cloud CX ecosystem. (Featured on SmartCustomerService.com.)
Sprinklr Integrates with ServiceNow
Sprinklr enables ServiceNow CSM users to access and respond to customers on social and messaging channels.
Terminus Integrates with Salesforce Pardot
With Terminus' Pardot integration, combined data lets users create powerful segments, improve attribution analytics, and provide real-time alerts based on engagement across both platforms.
LivePerson Introduces The Conversational Cloud
The Conversational Cloud creates an AI-powered command center for customer conversations.
Copado Launches Government Cloud
Copado Government Cloud will help agencies leverage DevOps to accelerate and scale digital transformation projects with Salesforce.
Omnipresence Enhances LiveTime and Adds Edge Analytics and Contact Center Capabilities
Omnipresence's new contact center capabilities now enable outbound programs.
IBM and Influential Launch Watson Advertising Social Targeting Solution
IBM is expanding its collaboration with social media technology provider Influential to help companies identify suitable influencers.
Red Box Integrates with Salesforce Einstein Call Coaching
Red Box users can now run call recordings through Salesforce Einstein Call Coaching to provide training insights.
TouchPoint One Launches A-Game Flex Gamification Solution
A-Game Flex enables contact center supervisors to design and deploy behavior and KPI-based gamification initiatives in minutes. (Featured on SmartCustomerService.com.)
Sprinklr Launches Sandbox Testing Solution
Companies can now can develop, build, and train new customer experience integrations and capabilities in an isolated environment.
Adobe Target Announces Enhanced Analytics
Adobe Target increases the integration with Adobe Analytics for greater personalization.
Hearsay Deepens Partnership with Salesforce
Hearsay's social media, voice, text, and website solutions extend the power of Salesforce to financial services firms.
Naveego Launches Complete Data Accuracy Platform
Naveego Complete Data Accuracy Platform includes master data management, integration, and replication.
Prolifiq Integrates Relationship Map with Quip
Sales and customer success teams can boost account planning productivity with automated, bidirectional relationship maps across Salesforce Sales Clouds and Quip.
Agilysys Launches Sales & Catering Solution
Agilysys Sales & Catering is a cloud-native and on-premises CRM offering for hotels, resorts, and conference centers.
3CLogic Announces New Cloud Call Center Solution for Microsoft Dynamics 365
3CLogic's latest release further embeds calling, contact center, and related capabilities into Microsoft's CRM platform.