Cloud-based CRM > CRM News

Cloud-based Customer Relationship Management (CRM) systems provide all types of organizations with powerful, flexible, and reliable CRM tools and resources. Cloud-based CRM tools are available to staff in the office and out in the field. Explore the latest news, analysis, and advice related to cloud-based CRM here.

Infobip Partners with AuthVia for Conversational Commerce

Infobip's collaboration with AuthVia enables payments, signatures, and document capture over messaging channels.

Sprinklr Launches Conversational AI+ in Sprinklr Service

Sprinklr's Conversational AI+ in Sprinklr Service empowers businesses to deploy and scale generative AI-powered conversational bots.

8x8 Launches 8x8 Sales Assist

8x8 Sales Assist helps retailers deal with common challenges.

Revenue Grid Launches Winter 23 Release

Revenue Grid's Winter 23 release features additional AI and data capture capabilities and Salesforce integrations.

Glance Guided CX Now Available on Genesys AppFoundry

Glance's human collaboration solutions enable Genesys Cloud CX users to deliver more personal, tailored support. (Featured on SmartCustomerService.com.)

ZoomInfo Achieves AWS Advertising and Marketing Technology Competency

ZoomInfo collects AWS Competency status in audience and data management category.

HUMAN Achieves AWS Advertising and Marketing Technology Competency

HUMAN's Defense Platform ensures ad inventory offers complete fraud protection on AWS.

Qlik Integrates with Amazon Bedrock

Qlik's integration with Amazon Bedrock helps AWS customers leverage large language models with analytics for AI-driven insights. 

CommunityWFM Partners with Newbridge Business Solutions

Partnership combines CommunityWFM's contact center workforce management software with the Newbridge product suite. (Featured on SmartCustomerService.com.)

Humantic Joins AWS Partner Network

Humantic AI is an ISV partner of AWS, bringing its sales technology to AWS users.

Cyara Joins NICE CXexchange Marketplace

Cyara's CX Assurance solutions are now available to NICE users through the CXexchange Marketplace. (Featured on SmartCustomerService.com.)

Precisely Data Integrity Suite Achieves Amazon Redshift Service Ready Designation

With Precisely's Data Integrity Suite Amazon Redshift Service Ready designation, customers can now fuel even more advanced analytics, machine learning, and artificial intelligence on AWS.

Claravine Achieves AWS Advertising and Marketing Technology Competency

Claravine's trusted data standards platform, The Data Standards Cloud, is recognized as an AWS validated solution.

Braze Earns AWS Advertising and Marketing Technology Competency

Braze has deepened its relationship with AWS to enable cloud infrastructure for advertisers and marketers.

ServiceNow Expands Collaboration with AWS

The ServiceNow Platform and other solutions will be available as a SaaS offering powered by AWS and the companies will develop industry-specific, AI-powered applications in AWS Marketplace.

Informatica Broadens Relationship with AWS

Informatica unveils integrations across AWS's generative AI, AWS HealthLake, and Amazon S3.

AWS Adds Generative AI to Amazon Connect

Amazon's generative AI introductions include Amazon Q, Amazon Connect Contact Lens, Amazon Lex in Amazon Connect, and Amazon Connect Customer Profiles. (Featured on SmartCustomerService.com.)

Intradiem Contact Center Automation Solutions Now Available on Genesys AppFoundry

Genesys Cloud CX users can now add Intradiem's ACD monitoring and WFM solutions right from the Genesys AppFoundry marketplace. (Featured on SmartCustomerService.com.)

Precisely Expands AWS Mainframe Modernization Data Replication

Precisely and AWS are working to unlock access to IBM i and mainframe data on AWS, accelerating modernization, AI, and advanced analytics.

Salesforce and AWS Expand Partnership

Salesforce and AWS are working together to help customers build trusted AI apps, deliver seamless CRM experiences, and bring Salesforce products to AWS Marketplace.