Ada and Zendesk Strengthen Customer Service Platform Integrations

Ada's automation and artificial intelligence will be incorporated into Zendesk's Sunshine Conversations platform.

Freshworks Acquires AnsweriQ

With its AnsweriQ acquisition, Freshworks can target larger businesses with enterprise-scale AI customer service offerings.

Salesforce to Acquire Vlocity

The $1.33 billion deal has been rumored for months and is finally happening, Salesforce announced today.

Algolia Announces Winter '20 Search Experience Management

Algolia's latest release includes a visual editor, advanced analytics, crawler and other offerings targeting B2B websites.

Contentful Releases App Framework for Assembling Digital Experience Platforms 

Contentful's App Framework lets companies build their own digital experience technology stacks.

HappyFox Launches Workflow Automation for Salesforce

HappyFox Workflow Automation for Salesforce lets users automate repetitive multi-step business processes inside Salesforce.

Verint Expands Adobe Partnership

Verint and Adobe unify data from their respective Experience platforms to help predict customer interaction outcomes.

Ignite-TEK’s LucidVueCX Platform Now Available in AWS Marketplace

IgniteTEK's speech analytics solution has been optimized for ready integration with solutions available in AWS Marketplace.

Templafy Partners with Aprimo

Aprimo and Templafy have teamed up to deliver Aprimo Connector for Microsoft Office Powered by Templafy.

Lytics Integrates with Google Cloud BigQuery

Lytics users can now access and analyze massive amounts of data in Google Cloud's secure, scalable data warehouse.

Five9 Acquires Virtual Observer

The Virtual Observer acquisition comes as Five9 continues to accelerate enterprise cloud contact center adoption. (Featured on SmartCustomerService.com.)

Ushur Launches the Ushur Managed Package on Salesforce AppExchange

Companies can now benefit from Ushur's Customer Engagement Automation from within Salesforce

Microsoft Adds More AI to Dynamics 365

New AI features in Microsoft Dynamics 365 connect and extend insights across organizations.

TTEC Partners with Pegasystems

The two companies are pairing to accelerate contact center digital transformations. (Featured on SmartCustomerService.com.)

Cere Network Partners with Harmony for Data Privacy

Zero-knowledge proofs will ensure data security and compliance for businesses and consumers.

RingCentral Integrates with NetSuite, Salesforce, and Microsoft Teams

RingCentral continues to expand its cloud communications, collaboration, and contact center platforms with close to 3,000 certified integrations.

Nimble Launches Prospector 2.0

Nimble's redesigned Prospector browser extension helps people engage prospects, nurture relationships, and capture new leads enriched with business insights.

Kustomer Achieves SOC 2 Type II Certification

Kustomer is certified for commitment to create and maintain a secure operating environment for customer data.

Merkle Launches Merkury Identity Resolution Platform

Merkury builds on technology gained during Merkle's acquisition of 4Cite Marketing.

Brekeke PBX Integrates With Zoho CRM

Brekeke has connected its office telephony system with Zoho's cloud-based CRM platform.