CSG Launches CSG Field Service Management

CSG Field Service Management provides companies with a full 360-degree view of their field service operations.

Nimble Selling Simple CRM for Office 365 Through Microsoft's Commercial Marketplace

Microsoft's Commercial Marketplace enables Nimble to scale globally by selling directly and indirectly through Microsoft.

AnswersAnywhere Enhances Integration with ServiceMax

AnswersAnywhere has released AnswersAnywhere for ServiceMax v2.0 to drive field service knowledge delivery.

NICE Expands Integrations with Microsoft Teams

NICE Trading Recording, NICE inContact CXone, and NICE Multi Channel Recording will be seamlessly integrated with Microsoft Teams. (Featured on SmartCustomerService.com.)

Dalet to Acquire Ooyala's Flex Media Platform Business

The acquisition widens Dalet's market offering and accelerates the move to recurring revenue models.

Attivio and GlideFast Partner with ServiceNow

Attivio and GlideFast Consulting are working with ServiceNow to deliver AI-powered answers and insights into key ServiceNow workflows.

Auraya Introduces EVA, a Voice Biometric Extension for Amazon Connect

Auraya helps authenticate customers using voice over phone and digital channels.

Five9 Integrates with Microsoft Teams

Integration brings together Five9's Intelligent Cloud Contact Center with Microsoft Teams to enable customer service agents to collaborate with experts.

Zendesk Launches Event Connector for Amazon Web Services

Zendesk's new Event Connector for Amazon EventBridge allows easy access to customer experience data across the organization.

Twilio SendGrid Adds Automation and Email Testing to Marketing Campaigns

New functionality enables marketers to optimize email campaigns across automated and recurring series, one-time campaigns, and transactional mail.

8x8 Launches Managed Technical Services

8x8 Managed Technical Services enhances existing networks to deliver optimum performance for mission-critical applications. (Featured on SmartCustomerService.com.)

Inference Solutions Unveils WhatsApp Support in Studio 6.2

Inference's Studio platform now enables virtual agents to provide customer care via the WhatsApp messaging application. (Featured on SmartCustomerService.com.)

Microsoft Partners with ServiceNow

ServiceNow moves workloads to Microsoft Azure for highly regulated industries.

TapClicks Acquires Search Marketing Intelligence Provider iSpionage

TapClicks has added competitive SEO and SEM intelligence to its marketing solutions portfolio.

Nintex and Adobe Extend e-Signatures to Microsoft SharePoint

Nintex Sign, powered by Adobe Sign, is now available to Nintex for SharePoint users.

Rightpoint Acquires Bowfin

Rightpoint expands its Salesforce capabilities with its acquisition of Bowfin.

Magnolia Launches Version 6.1

Magnolia adds digital experience features in the latest version of its flagship CMS product.

CustomerGauge Expands Salesforce Integration

The expanded integration between CustomerGauge and Salesforce allows for more complex data queries.

transcosmos Develops AI Defender

AI Defender auto-checks service quality in call centers.

CloudEngage Launches Version 3.0 of Its Personalization Platform

Major enhancements to Chord personalized chat and content management workflows increase the platform's versatility.