SurveyMonkey Launches Automated SMS Survey Invites Directly from Salesforce 

Salesforce users can now automatically send personalized SurveyMonkey text message survey invites.

Zendesk Acquires Forethought

Forethought deal enables Zendesk to advance its resolution platform with self-improving AI agents.

Solutions by Text Embeds FinText into Salesforce Marketing Cloud

SBT's Salesforce integration lets Marketing Cloud users deliver compliant SMS, MMS, and RCS messaging from within Journey Builder.

Aspect Software Partners with Five9

Partnership combines cloud contact center innovation with advanced workforce engagement capabilities. (Featured on SmartCustomerService.com.)

Donna Integrates with SAP Sales and Service Cloud

integrating with SAP Sales and Service Cloud, Donna enables SAP CX field sales teams with an intelligent, voice-first, and multi-modal assistant.

Salesforce Teams with NVIDIA to Bring AI Agents into the Flow of Work

Combined work between Salesforce and NVIDIA help companies deploy governed AI agents across workflows.

LivePerson Partners with Coral Active to Launch LivePerson Sync

LivePerson Sync enables seamless integration with systems like Salesforce, Microsoft, and ServiceNow, bringing CRM data and workflows directly into the live agent workspace.

8x8 Expands General Availability of 8x8 Engage

8x8 Engage is now available to all channel partners and customers globally. (Featured on SmartCustomerService.com.)

Krisp Brings Customer Accent Conversion to Call Centers

Krisp Accent Conversion technology now improves comprehension on both sides of the call. (Featured on SmartCustomerService.com.)

UJET Launches Agentic Experience Orchestration

UJET's Agentic Experience Orchestration unifies CX data and AI, automates the agent experience, and consolidates enterprise systems. (Featured on SmartCustomerService.com.)

Five9 Adds to Five9 Fusion

New Five9 Fusion Partner Program brings together a growing ecosystem of product integrations and third-party technologies. (Featured on SmartCustomerService.com.)

NiCE Launches Agentic AI Innovation

NiCE is turning enterprise interaction data into ready-to-deploy AI agents. (Featured on SmartCustomerService.com.

Salesforce Launches Agentforce Contact Center

Salesforce's Agentforce Contact Center unifies voice, digital channels, CRM data, and AI agents. (Featured on SmartCustomerService.com.)

LiveRamp Launches Agentic AI Upgrades

LiveRamp's agentic AI upgrades multiply the effectiveness of agent-powered marketing.

Smartly Integrates with Amazon DSP

Smartly's integration with Amazon DSP unifies social and CTV campaigns, pairing creative with full-funnel activations and reporting across Amazon's streaming inventory.

Sinch Launches agentic conversations

Sinch agentic conversations operationalize AI agents across messaging, voice, and email at scale.

ServiceNow Launches Autonomous Workforce and Adds Moveworks to the ServiceNow AI Platform

New ServiceNow EmployeeWorks solution connects conversational AI chat and enterprise search from Moveworks with autonomous workflows for nearly 200 million employees

Sweep Launches Multi-Org Agent for Salesforce

Sweep's Multi-Org Agent helps companies manage multiple Salesforce environments and will extend to Snowflake and ServiceNow.

Momentum Launches Native Google Meet Recording and Autopilot for Contacts

Momentum launches Autopilot for Contacts alongside Momentum Native Google Meet Recording to turn every sales conversation into CRM intelligence automatically.

Klaviyo Partners with Google

Partnership brings together Google's search and discovery with Klaviyo's B2C CRM to turn customer intent into lasting relationships.