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Cloud-based CRM > CRM News

Cloud-based Customer Relationship Management (CRM) systems provide all types of organizations with powerful, flexible, and reliable CRM tools and resources. Cloud-based CRM tools are available to staff in the office and out in the field. Explore the latest news, analysis, and advice related to cloud-based CRM here.

Evergage Launches Gears Marketplace

The Evergage Gears Marketplace lets marketers collaborate with developers to build customizable components.

InsideSales.com Launches Revenue Acceleration Cloud

InsideSales.com's Revenue Acceleration Cloud enables revenue growth with collective human and artificial intelligence.

Vidyard Partners with Adobe to Bring Video to Marketo Engage

Vidyard's expanded partnership with Adobe helps Marketo Engage users personalize marketing with video content and video analytics.

Kustomer Integrates with WhatsApp Business

Kustomer's new WhatsApp integration expands the channels on which businesses can communicate with customers. (Featured on SmartCustomerService.com.)

Cisco Enhances Webex Contact Center

Cisco integrates Webex Contact Center with Webex Calling and increases its scalability. (Featured on SmartCustomerService.com.)

Invisible.io Launches Revenue Grid for Sales

Invisible.io's RevenueGrid sales platform unveils account-specific revenue signals and automates outreach.

Oracle Announces CX Cloud Updates at Oracle OpenWorld

Updates across Oracle Customer Experience Cloud help companies unify customer data, personalize interactions, and win more business.

Inference Enables Conversational AI for Cisco's On-Premises Contact Center Platforms

Companies using Cisco's on-premises unified communications and contact center offerings can now upgrade their IVRs to cloud-based intelligent virtual agents.

Salesforce Launches CRM Cloud Solutions for Manufacturing and Consumer Goods

Manufacturing Cloud and Consumer Goods Cloud are parts of the Salesforce Customer 360 Platform.

HGS Unveils HGS Digital

HGS Digital will provide a suite of digital offerings based on data, automation, cloud solutions, and HGS' DigiCX platform.

Optimizely Launches Performance Edge

Performance Edge, lets companies scale web experimentation without fear of performance impact. 

Really Simple Systems Launches Zapier Template for QuickBooks

Really Simple Systems allows invoices and customer record updates to flow directly into QuickBooks accounting software.

Oracle Works with Deloitte to Expand CX Unity

Oracle's collaboration with Deloitte Digital will help companies combine data and decisioning to deliver more personalized and contextual experiences across the customer journey. 

Atrium Launches Elevate AI Service

Atrium Elevate is designed help companies identify business transformation opportunities with artificial intelligence.

Adobe Introduces Customer Journey Analytics

Adobe Customer Journey Analytics provides new layers of insight for marketers.

DiscoverOrg and ZoomInfo Merge Brands to Launch B2B Data Platform

ZoomInfo Powered by DiscoverOrg combines software with advanced machine learning and human research for sales and marketing teams .

Cyara Launches Accelerate for Genesys PureCloud

Cyara's Accelerator, available on the Genesys AppFoundry, gives businesses another path to transition to PureCloud. (Featured on SmartCustomerService.com.)

Radish Systems Introduces ChoiceView for Amazon Connect

ChoiceView transforms ordinary phone calls into voice with visual calls on Amazon Web Services. (Featured on SmartCustomerService.com.)

AdRoll Group Rebrands as NextRoll and Launches Marketing Platform Services

Releasing the APIs powering the RollWorks and AdRoll business units, NextRoll continues its evolution beyond its retargeting roots. 

DealSignal Introduces CRM Data Health for Salesforce

CRM Data Health for Salesforce helps marketing and sales teams tackle data decay.