Cloud-based CRM > CRM News

Cloud-based Customer Relationship Management (CRM) systems provide all types of organizations with powerful, flexible, and reliable CRM tools and resources. Cloud-based CRM tools are available to staff in the office and out in the field. Explore the latest news, analysis, and advice related to cloud-based CRM here.

AudiencePoint Updates ListFit on Salesforce AppExchange

Users of AudiencePoint's ListFit can now benefit from deeper insight into subscriber engagement patterns.

Sprout Social Integrates with Yelp

Sprout Social enhances review management capabilities with Yelp integration.

Zeotap Launches on Google Cloud Marketplace

New partnership makes Zeotap available to Google Cloud users at no additional cost.

Bolt Partners with Adobe

Bolt's partnership with Adobe integrates its one-click checkout solution with Adobe Commerce.

NICE Integrates with Google Cloud Contact Center Artificial Intelligence

NICE's AI-powered CXone is now integrated Google Cloud's CCAI applications to make human agents, voice bots, and chatbots more effective. (Featured on SmartCustomerService.com.)

Zeta Partners with Snowflake

Partnership enables integrating and enriching Snowflake records with Zeta's CDP and Identity Graph.

Verint Launches Real-time Agent Assist

Verin's Real-time Agent Assist is the latest enhancement to the Customer Engagement Cloud Platform.

Qualtrics Moves to the AWS Cloud

Qualtrics has chosen AWS as its preferred cloud provider, while Amazon will turn to Qualtrics for managing customer and employee feedback.

Genesys and Google Cloud Expand Partnership

Genesys brings the Genesys Multicloud CX solution to Google Cloud and deepens its integration with Google Cloud Contact Center AI, BigQuery, and Kubernetes Engine. (Featured on SmartCustomerService.com.)

ON24 Joins HubSpot App Marketplace

ON24 integration with HubSpot CRM brings together customer, event, and engagement data across interactions and channels.

Event Management Software to Be Worth $6.4 Billion by 2026

MarketsandMarkets expects the worldwide market for event management software to grow by at least 10 percent per year through 2026.

Custodia Partners with Behavox

Custodia is integrating Behavox's Communications Surveillance into Compliance Cloud One (CC1) and Custodia Assist.

Marchex Launches Marchex Anywhere Integration Platform

Marchex Anywhere expands access to CPaaS, UCaaS and CCaaS platforms for Marchex Conversation Intelligence.

Netcore Cloud Partners with AudiencePoint on Email Automation

The partnership enables Netcore Cloud customers to leverage AudiencePoint's real-time inbox signals in transactional email messages.

Oracle Adds AI Services for Oracle Cloud Infrastructure

Oracle Cloud Infrastructure (OCI) AI services help developers and data scientists apply AI to enterprise scenarios.

eGain Knowledge Hub Now Available on Genesys AppFoundry

Embedded in the Genesys Cloud CX platform, eGain Knowledge Hub for Genesys delivers proactive knowledge and AI conversational guidance to contact center agents. (Featured on SmartCustomerService.com.)

Plannuh Adds Functionality to Help Marketers Measure ROI

Plannuh's new functionality helps marketers forecast, measure, and compare true campaign value.

IntelePeer Launches Reputation Management Solution

IntelePeer Reputation Management helps businesses protect outbound calls from being mislabeled as fraud or spam.

Zendesk Acquires Momentive

Zendesk is acquiring Momentive and its SurveyMonkey platform in a stock transaction worth about $4 billion.

NICE Launches CXone Fall 2021 Release

NICE CXone's Fal 2021 release accelerates CX digital transformation with new integrated intelligent self-service and Enlighten AI-powered agent engagement solutions. (Featured on SmartCustomerService.com.)