LeadSmart Launches LeadSmart Pro
LeadSmart Pro combines CRM, marketing automation, and collaboration tools into a single product suite.
Outreach Integrates with Microsoft Dynamics 365
Outreach's integration with Dynamics brings data-driven insights to sales teams.
NICE inContact Releases CXone Packages Integrated with Salesforce
CXone Packages add voice, intelligent routing for Salesforce digital channels, embedded workforce optimization, and speech/text analytics. (Featured on SmartCustomerService.com.)
Oracle Updates CX and Marketing Cloud, Unveils Service Logistics Cloud
The vendor's announcements include updates for Oracle CX Cloud and Oracle Marketing Cloud, as well as the introduction of Oracle Service Logistics Cloud and a Slack integration.
8x8 Expands Speech Analytics and Quality Management
8x8 Quality Management and Speech Analytics now span all voice communications inside and outside the contact center. (Featured on SmartCustomerService.com.)
Talkdesk Adds AI to Contact Center Workforce Management
Talkdesk Workforce Management, powered by Talkdesk iQ, adds artificial intelligence to contact center staff management. (Featured on SmartCustomerService.com.)
Avaya Deepens Integration with Google Cloud
Avaya's expanded integration enables greater use of artificial intelligence in the contact center. (Featured on SmartCustomerService.com.)
Calabrio Launches Version 11 of Calabrio ONE
Calabrio has released its latest analytics-fueled customer experience intelligence suite. (Featured on SmartCustomerService.com.)
Teikametrics Launches Hourly Bidding Algorithm for Amazon Advertising
With this new addition to the Teikametyrics' Flywheel solution, companies can optimize ads on Amazon.
6sense Integrates with Salesforce.com's Pardot
6sense's Pardot integration lets revenue teams launch comprehensive account-based marketing programs with full visibility into the buyer's journey.
TapClicks Partners with Snap on Marketing Analytics
Snapchat Ads Manager integration will help marketers create actionable insights using TapClicks' Unified Marketing Analytics Platform
8x8 Announces Integration with Google Cloud Contact Center AI
The integration enables 8x8 to deliver a virtual agent that improves the contact center experience for customers and agents alike. (Featured on SmartCustomerService.com.)
LionOBytes Launches LionO360 Sales Automation Platform
LionOBytes' LionO360 offer complete sales life cycle management features in a single platform.
CleverTap Partners with Vonage
CleverTap links with Vonage's Nexmo API to expand how marketers communicate with customers.
Translations.com Integrates with Adobe Experience Manager
Translations.com's GlobalLink Connect is now connected to Adobe Experience Manager to help translate marketing content.
InsideView, Looker, PerfectSense, Crownpeak, and Contentful Achieve AWS Certification
Four marketing technology companies earn Amazon Web Services' Digital Customer Experience Competency Status.
Qubit Launches Start, Grow, and Pro for Personalization
Qubit has released a new product portfolio to help retailers accelerate personalization.
commercetools Cloud Commerce Platform Now Available on Microsoft Azure
Online retailers can now leverage the entire Azure ecosystem to build highly customized experiences.
Voicesense Adds Predictive Analytics to Call Center Offerings
Voicesense's newest version includes AI-driven customer and agent profiling for live call center operations.
aqfer Launches Marketplace Data Sharing Platform for Marketers
ShareThis and AirDXP have joined aqfer as inaugural partners for the Marketplace platform.