NICE InContact Continues to Stress Partners' Role
Partners help NICE inContact provide a one-stop contact center solution, but it's not a one-sided relationship. (Featured on SmartCustomerService.com.)
Qorus Integrates with Microsoft Teams
Marketers and sales reps using Qorus and Microsoft can collaborate and share content more seamlessly with this integration.
SugarCRM Acquires Salesfusion
With the acquisition of Salesfusion, SugarCRM adds marketing automation capabilities to its CRM platform.
NICE to Acquire Brand Embassy
NICE is embedding Brand Embassy's technology into its CXone cloud contact center suite to add digital conversation capabilities. (Featured on SmartCustomerService.com.)
CloudShare Launches Sales Enablement
CloudShare Sales Enablement helps users manage cloud-based demos and proofs-of-concept.
LiveChat Launches HelpDesk Online Ticketing System
LiveChat HelpDesk helps companies organize and manage email communication with customers. (Featured on SmartCustomerService.com.)
Sparkcentral Launches Virtual Agent Framework
Sparkcentral's Virtual Agent Framework lets businesses blend live and virtual contact center agents. (Featured on SmartCustomerService.com.)
Veeva Adds AI to CRM and Commercial Cloud
Veeva is adding artificial intelligence across most of its product portfolio.
Appian Partners with Twilio
Appian Intelligent Contact Center now incorporates the Twilio Cloud Communications Platform. (Featured on SmartCustomerService.com.)
aqfer Launches Marketing Data Lake
aqfer's Marketing Data Lake enables systems integrators to customize platforms
Acqueon Partners with Vonage
Acqueon integrates omnichannel campaign orchestration with Nexmo, the Vonage API platform, to enable proactive experiences and personalized customer journeys.
SparkPost Launches Signals Predictive Email Intelligence Platform
Sparkpost Signals unifies email deliverability and analytics into one product.
PerformLine and Protiviti Partner on Automated Compliance Monitoring Solution
New alliance combines PerformLine's platform with Protiviti's risk management and regulatory compliance expertise.
Attribution Launches on the Salesforce AppExchange
Attribution shows marketers which touches are working and which are not and automatically connects lead, opportunity, and campaign information created in Salesforce to Attribution.
Acquia Acquires Mautic to Deliver Open Marketing Cloud
The acquisition brings together open-source content management with open-source marketing automation.
Reputation.com Adds Google Services to Its Suite for Enterprise Reputation Management
Reputation.com has expanded its strategic relationship with Google to boost results for clients online and on site.
OpenText Previews Exstream 16.6, SAP Cloud Platform Integration
Self-service innovations in Exstream help marketers digitally communicate with customers.
Salesforce Launches Pardot Business Units
Pardot Business Units helps marketers segment customers by brand, geography, or line of business.
SAP and Accenture Partner to Develop Solutions on SAP C4/HANA
The two companies have commited to co-development of industry-specific experience management solutions on SAP C/4HANA Suite.
Demandbase Launches ABM Ecosystem
Demandbase's ABM Ecosystem connects technology, software, and data providers for better ABM execution.