Twilio Launches Event Triggered Journeys in Twilio Engage, Data Residency for Email (EU), and WhatsApp Business Calling

Twilio has expanded its platform with real-time personalization, data residency control, and WhatsApp Business Calling. (Featured on SmartCustomerService.com.)

Infobip Partners with NumHub on Branded Calling ID

Infobip's expanded partnership with NumHub brings verified branded calls to U.S. companies.

VideoAmp Integrates With AWS Clean Rooms

VideoAmp's media measurement solutions are now available to AWS Clean Rooms customers.

Hightouch Launches Adaptive Identity Resolution

Hightouch's new capability pairs deterministic and probabilistic identity matching within the data warehouse to unify fragmented customer profiles

CommBox Launches CommSite

CommSite enables consumers to chat with websites to instantly find information, resolve issues, discover products, and more.

Pega Achieves FedRAMP High Status

Designation empowers government clients to use Pega's gen AI-powered solutions.

Wunderkind Launches Build Framework for Performance Marketing Integration

Build with Wunderkind allows companies to select the performance marketing integration tools best suited for their architecture, resources, and goals.

Talkdesk Launches Travel and Hospitality Experience Clouds

Talkdesk Travel and Hospitality Experience Clouds are industry-specific customer experience solutions powered by agentic AI.

Salesforce Launches Agentforce 3

Salesforce's Agentforce 3 gives companies greater visibility and control to scale AI agents. 

Nurix AI Launches NuPlay to Power Voice Agents

Nurix NuPlay provides low-latency voice agents for customer support and sales. (Featured on SmartCustomerService.com.)

Adobe Launches Firefly Mobile App and Firefly Board

Adobe Firefly now lets content creators edit images and videos on the go.

Glance Launches Cobrowse for Microsoft Dynamics 365 Contact Center in Microsoft AppSource

Glance brings its cobrowse and collaboration tools to Microsoft Dynamics 365 environments. (Featured on SmartCustomerService.com.)

Jeeva AI Launches AI Calendar, AI Note Taker, and AI Meeting Prep

Jeeva AI recently launched three tightly integrated meeting-productivity agents.

Snowflake Partners with Acxiom on Marketing Data Infrastructure

Snowflake and Acxiom are looking to expand self-service AI marketing through the Interact platform.

Affinity Solutions’ Consumer Purchase Insights Is Now Accessible via AWS Clean Rooms

Affinity Solutions' expanded relationship with AWS equips advertisers and publishers with privacy-enhanced controls to leverage first-party data to measure and optimize ad campaigns using AWS Clean Rooms.

Salesforce Launches Marketing Cloud Next

Salesforce Marketing Cloud Next is an agentic AI-powered solution for two-way personalized conversations.

Talkdesk Launches Customer Experience Automation

Talkdesk Customer Experience Automation introduces fully autonomous, multi-agent AI automation for the entire customer journey.

Adobe Launches Adobe Express for Ads

Adobe Express helps smaller businesses create high-performing ads for top social channels.

Upstream Works Announces AgentNow Cloud Suite

Upstream Works' new AgentNow tiers enable on-demand live video agents and humanized experiences for customer support. (Featured on SmartCustomerService.com.)

Mosaicx Updates Its Engage Product

Mosaicx's Engage adds AI and automation. (Featured on SmartCustomerService.com.)