FuseIT Launches Sitecore-to-Microsoft Dynamics 365 Integration

FuseIT's Sitecore-to-Microsoft Dynamics 365 integration, S4D, captures field values in Sitecore web forms and submits them to Dynamic entities.

Dashbot Launches Conversational Data Cloud

Dashbot's Conversational Data Cloud provides a centralized view of all chatbot data.

TINT Integrates with Shopify

The TINT-Shopify integration creates new opportunities for e-commerce retailers to reach and convert customers with user-generated content.

InMoment Updates XI Platform

InMoment's XI Platform updates facilitate and automate the discovery and distribution of data and insights.

Oracle Adds Agent Service to Cloud CX for Utilities

Oracle Agent Service combines Fusion CX and utility applications to improve customer service while boosting sales.

Textel Expands Partnership with NICE

Partnership brings Textel's business texting platform to NICE's international CXone customers. (Featured on SmartCustomerService.com.)

Salesforce Launches Financial Services Solutions

Salesforce for Financial Services includes industry-targeted automation, artificial intelligence, and analytics.

NICE Launches RPA 7.7

NICE RPA 7.7 innovations include web callouts, dashboards, and a connectivity watchdog. (Featured on SmartCustomerService.com.)

Intercom Launches SMS, Custom Actions, and Custom Objects

Intercom has launched two-way text messaging and bot-building capabilities. (Featured on SmartCustomerService.com.)

Cogito Adds Product Capabilities and Integrations

Cogito's Real-Time Coaching and Guidance solution gets a major upgrade and greater flexibility. (Featured on SmartCustomerService.com.)

Pega Launches Pega Process Extender for Salesforce Lightning on Salesforce App Exchange and Pega Marketplace

Component lets companies embed Pega into Salesforce environments to further automate customer service workflows. (Featured on SmartCustomerService.com.)

Deloitte Digital Launches TrueServe

Deloitte Digital'sTrueServe is a suite of contact center solutions. (Featured on SmartCustomerService.com.)

[24]7.ai Enters CCaaS Market with Engagement Cloud

24]7.ai Engagement Cloud heralds the company's entry into the contact center as a service (CCaaS) space. (Featured on SmartCustomerService.com.)

Airkit Updates Its Digital Experience Platform

Airkit introduces a conversational visual builder and agent automation tools in the latest version of its DXP software. (Featured on SmartCustomerService.com.)

Sprinklr Introduces Modern Care Lite

Sprinklr Modern Care Lite is a unified AI-powered customer support solution. (Featured on SmartCustomerExperience.com.)

Uniphore Solutions Listed on Genesys AppFoundry

Uniphore's U-Assist In-Call and U-Assist Aftercall are now available as premium applications on Genesys' AppFoundry. (Featured on SmartCustomerService.com.)

CallMiner Introduces Combined Workforce Intelligence Capabilities

New and expanded features include call and screen recording, video playback, after-work automation, and quality forms to complement automated scoring. (Featured on SmartCustomerService.com.)

Precisely Launches the Data Integrity Suite

Precisely's Data Integrity Suite will bring together seven modules for ensuring data quality.

AWS Adds Outbound, Case Management, and Bot Designer Capabilities into Connect

AWS has launched Amazon Connect Cases, Amazon Connect outbound campaigns, and Amazon Lex Automated Chatbot Designer as part of its Amazon Connect contact center suite. (Featured on SmartCustomerService.com.)

Intradiem Expands Its Integrations Library

Intradiem has built integrations with Genesys Cloud CX, LivePerson Messaging, and Alvaria WFM.