Aha! Integrates with Zoom's Unified Communications Platform

The integration lets companies conduct live webcam conversations with their customers. (Featured on SmartCustomerService.com.)

Rybbon and SurveySparrow Integrate

Rybbon's partnership with SurveySparrow lets users connects digital incentives and surveys.

Zappix Launches Fintech Solution For Automated Customer Self-Service

Zappix has leveraged its self-service automation technology to launch a solution for the financial services industry. (Featured on SmartCustomerService.com.)

TapClicks and ApexChat Partner

TapClicks has integrated live chat data into its marketing platforms.

TeleSign Adds RCS Messaging

TeleSign's ew API offering enables companies to engage directly with consumers through feature-rich mobile messaging.

FICANEX Partners with Ada for a Banking Chatbot

Financial institutions will be able to provide 8 million customers access to the tunl.chat chatbot.

Salesforce to Acquire ClickSoftware for $1.35 Billion

With the addition of ClickSoftware Salesforce is expected to upgrade Service Cloud and Field Service Lightning.

RingCentral Partners with Fujitsu to Bring Solutions to EMEA

RingCentral's agreement with Fujitsu adds its cloud communications and contact center solutions to Fujitsu's Digital Workplace. (Featured on SmartCustomerService.com.)

Paytronix Acquires Open Dining

Following its acquisition by Paytronix, Open Dining will now be known as Paytronix Order & Delivery.

Zendesk Launches Zendesk for WhatsApp

Zendesk's integration with WhatsApp Business API delivers customer conversations across web, mobile, and messaging. (Featured on SmartCustomerService.com.)

Twilio Launches Conversations to Help Companies Create Cross-Channel Connections

Twilio Conversations provides one unified API to scale group conversations across SMS, MMS, chat, and WhatsApp. (Featured on SmartCustomerService.com.)

Twilio Launches SendGrid Ads Feature

Facebook, Instagram, and Google Display Ad integrations enable marketers to extend the reach of their email campaigns to display and social ads.

Google Launches App Ad Solutions

Google's new app advertising features are designed to help developers grow their audiences.

Guidebook Partners with Fonteva

Associations can now create custom mobile experiences using Fonteva Mobile powered by Guidebook.

Yiftee and Thanx Partner

The integration between Yiftee and Thanx lets retailers and restaurant chains coordinate digital gift card programs.

Bigtincan Acquires Veelo

Veelo's sales enablement platform complements Bigtincan's product suite, expanding capabilities and charting a course to enter new markets.

Top Launches Topvote Consumer Feedback App

Topvote is a mobile app that lets consumers vote on products and campaigns.

Gryphon Launches Sales Performance for Dynamics

Gryphon has integrated its telephony, behavior analytics, and marketing compliance platform to work natively within Microsoft Dynamics 365.

Pipedrive Updates Its CRM Platform

Pipedrive's latest version includes a new artificial intelligence-powered sales assistant.

Sandvine Launches Real-Time Subscriber Insights

Real-Time Subscriber Insights helps companies reduce customer support contacts with intelligence about app usage and more.