Dynamic Yield Delivers Personalization for Single Page Applications
Dynamic Yield's experience optimization platform integrates with any SPA framework, prioritizing performance for dynamic websites.
Alida Launches Summer 21 Release
Alida's Summer 21 product release includes more than 100 integrations and advanced analytics.
Textel Integrates with Five9
Textel adds SMS and MMS texting to the Five9 Intelligent Cloud Contact Center. (Featured on SmartCustomerService.com.)
Law Ruler Launches Legal CRM Mobile App
Law Ruler offers a CRM and case management mobile app for legal professionals on the go.
Nexa Acquires Client Chat Live
Nexa adds live chat and text messaging with its Client Chat Live deal.
FlexIP Solutions Introduces Flex Text
FlexIP's Flex Text enables two-way SMS and MMS text messaging for businesses using existing phone lines.
UserTesting Adds AI/ML to Human Insights Platform
UserTesting's latest features include AI-suggested sentiment analysis, enhanced mobile testing capabilities, and simplified sharing through JIRA integration.
Satisfi Labs and Noble Partner on Food & Beverage Assistant
Food & Beverage Assistant provides on-demand answers and ordering through chat.
McDonald's Gets in the Loyalty Game
The real value for McDonald's is in the customer data it can collect through its mobile app.
CardSnacks Upgrades Its Business Service
Mobigram has enhanced its CardSnacks service with branding, contact and campaign management, and a mobile app.
InvoiceCloud Updates IVR Offering
InvoiceCloud's updated IVR will allow for more omnichannel bill payment options.
Clickatell Launches Combined Chat Desk and Chat Flow Solution
Customers can move between automated and assisted chat with Clickatell's integration of Chat Desk and Chat Flow. (Featured on SmartCustomerService.com.)
BidShake Launches Creative Manager
BidShake Creative Manager helps app developers manage their cross-channel advertising creatives.
Unbabel Integrates with Zendesk Agent Workspace
Unbabel's Zendesk Agent Workspace integration lets agents communicate with customers in any language across channels. (Featured on SmartCustomerService.com.)
DRUID Launches Oxygen, a Platform for Building Virtual Assistants and Chatbots
DRUID Oxygen is a drag-and-drop conversational automation platform.
Salesforce Expands Partnership with AWS
AWS and Salesforce are helping developers build customer apps connecting data and workflows across their platforms.
Salesforce Redesigns Salesforce Platform with New Features
Salesforce adds tools and services for low-code interactive app development, automation, data protection and identity management.
LiveChat Adds Accessibility Features to Chat Widget
LiveChat's Chat Widget now supports keyboard input and text-to-speech screen readers.
Yellow.ai Launches Voice AI Bots
Yellow.ai is adding voice virtual assistants to its Conversational CX Automation Platform
Fonative Is Now STIR/SHAKEN-Compliant
Fonative is now verifying calls on its networks ahead of the FCC's STIR/SHAKEN mandate. (Featured on SmartCustomerService.com.)