8x8 Delivers AI-Powered Platform Innovations

Platform enhancements include extending 8x8 Intelligent Customer Assistant to support voice interactions and additional AI capabilities across the entire 8x8 platform. (Featured on SmartCustomerService.com.)

Aionic Digital Partners with MoEngage

Aionic Digital and MoEngage are teaming up to enhance digital commerce and communication solutions.

Conversational AI Market to Be Worth $54.1 Billion by 2031

Meticulous Research expects the conversational AI market to grow by 23.9 percent CAGR over the next seven years. (Featured on SpeechTechMag.com.)

Regal.io Partners with 8x8

Regal.io has joined the 8x8 technology partner ecosystem as a SellWith8 Partner. (Featured on SmartCustomerService.com.)

Vodafone and RingCentral Extend Partnership

Vodafone Business is expanding its global communications offerings to include RingCentral's native contact center solution, RingCX. (Featured on SmartCustomerService.com.)

Bloomerang Launches AI Content Assistant for Nonprofit Communications

Bloomerang Launches AI Content Assistant for Nonprofit Communications

Attentive Launches AI Pro

Attentive's AI Pro helps companies optimize marketing messages.

IntelePeer Introduces SmartCommunicator for Microsoft Teams

IntelePeer SmartCommunicator brings contact center functionality to Microsoft Teams. (Featured on SmartCustomerService.com.)

New Relic Enhances Digital Experience Monitoring Across Mobile and Web

New Relic Digital Experience Monitoring helps businesses identify and resolve bottlenecks and friction points at any stage of the customer journey.

Fairchild Retail Media Network and Tutch Partner

tutch's in-store platform and Fairchild's LOCLshop combine to bring more customers in stores and curate their experiences when inside.

Eltropy Enhances Unified Conversations Platform

Voice+ integration, Lobby Management, and Skill-based routing 2.0 are among the upgrades to Eltropy's platform. (Featured on SmartCustomerService.com.)

Synthesia Adds an AI Video Communications Platform

Synthesia AI Video Communications Platform helps companies create and distribute videos with AI avatars.

Infobip Supports Rich Communication Services (RCS) Messaging Format

RCS is coming as a new text messaging format, and Infobip is the first communications provider to support it.

Signicat Adds Facial Authentication to MobileID

Signicat's Facial Authentication in MobileID seeks to prevent account takeover and AI-related fraud.

Yext to Acquire Hearsay Systems

Yext's acquisition of Hearsay will enable it to provide a single digital marketing platform from prospect to loyal customer.

Salesforce Adds Data and AI Innovations to Field Service

Salesforce Data Cloud connects asset data from third-party sources with CRM data to help companies drive proactive field service.

Salesforce Expands Service Cloud's Digital Engagement Capabilities

Salesforce's Service Cloud innovations harness conversational data to create more comprehensive views of customers. (Featured on SmartCustomerService.com.)

Boulevard Launches Text Marketing

Boulevard's Text Marketing enables salons, spas, medspas, and barbershops to reach clients instantly and directly with targeted SMS campaigns 

Airship Enhances Marketing Personalization Offerings

Airship's latest platform enhancements include Embedded Content, Feature Flags, and Cross-Platform Wallet Notifications.

Conversive Launches Conversational Platform For Personalized Text Communications

Conversive launches with a new platform to personalize text messaging campaigns while maintaining regulatory compliance.