CallRail Enhances Messaging Capabilities

CallRail's redesigned mobile app and advanced messaging features help businesses convert leads.

Contentsquare Launches Sense, Data Connect, and Smart Capture

Contentsquare's latest features bring together AI, autonomous agents, seamless data export, and advanced mobile analytics.

Paytronix Upgrades in-App Navigation

Paytronix's branded mobile app for restaurants and convenience stores now includes interstitials and deep linking messages. 

Iterable Integrates with WhatsApp

Iterable's native WhatsApp integration enables real-time, two-way messaging at global scale.

GoTo Unveils 100 Omnichannel and AI Features to Connect

The latest GoTo Connect advancements deliver a unified inbox, mobile features, and practical AI capabilities.

Sinch Partners with OneReach.ai

Sinch and OneReach.ai are collaborating to help companies deploy agentic AI across communications channels.

Talkdesk Launches Utilities Experience Cloud

Talkdesk Utilities Experience Cloud connects utility company contact centers to the heart of their operations. (Featured on SmartCustomerService.com.)

RingCentral Announces RingCX for Salesforce Service Cloud Voice on Salesforce AppExchange

RingCX for Salesforce Service Cloud Voice provides a single pane of glass for omnichannel customer engagement. (Featured on SmartCustomerService.com.)

Toast Launches ToastIQ

ToastIQ helps restaurant employees with timely prompts, personalized recommendations, and automated workflows.

Omilia Partners with SpinSci

Omilia's partnership with SpinSci brings together conversational AI and electronic health record systems.

Sendbird Launches Omnipresent AI Agent

Sendbird's Omnipresent AI Agent resolves issues before they escalate by combining omnichannel continuity, proactive intelligence, and contextual memory. (Featured on SmartCustomerService.com.)

Worldwide UC&C Revenue Grew 7.8 Percent in 2024, IDC Reports

Growth in the unified communications and collaboration solutions and communications platform-as-a-service markets is expected to continue through 2029. (Featured on SmartCustomerService.com.)

Glia Launches Expanded CU*Answers App Integration

With Glia's expanded CU*Answers integration, credit unions can now build deeper member relationships through unified, mobile interactions.

WaveCX Launches Curator Command

WaveCX's Curator Command transforms natural language requests into direct in-app action.

NLX Launches Touchpoint

NLX Touchpoint lets users incorporate chat, voice, images, and video into a single AI-powered conversational experience.

Aquant Adds Features for Field Work

Aquant's new AI in Offline Mode and Call Assist features help service teams in the field.

GoTo Adds to Grasshopper Communications Platform

GoTo adds smart conversation filters, global search capabilities, and enhanced call management tools to Grasshopper.

Phone.com Launches ProSIM, a Mobile Communications Solution for Small Businesses with Cellular Calls on a Business Phone Number

Phone.com ProSIM enables small businesses to make cellular calls on their business phone numbers.

Alorica Unveils Advanced Conversational AI evoAI

Alorica evoAI brings together AI and human intelligence for context-aware customer experiences.

Sinch Named an Essential App for HubSpot

An expanded HubSpot partnership highlights Sinch's success bringing Conversations Inbox to business messaging.