Lead411 Offers Email/SMS Automation with Reach

Lead411 users can now send automated email and/or SMS campaigns directly from Lead411.

Tatango Partners with Exago for Business Intelligence Capabilities

Tatango's partnership with Exago yields a reporting solution for text message marketing.

LivePerson Launches LiveIntent

LiveIntent is a real-time, AI-powered tool to identify customer intent during interactions.

Sparkcentral Adds Cross-Channel Conversation History Feature

Sparkcentral's Cross-Channel Conversation History feature provides contact center agents with an unbroken view of a contact's conversation history across all digital channels. (Featured on SmartCustomerService.com.)

SugarCRM Introduces Fall 2019 Release

The new features in SugarCRM's Fall '19 release focus on self-service, automation, and collaboration.

JRNI Introduces Adaptable Journeys

JRNI's Adaptable Journeys feature a configurable catalog of pre-designed customer journeys to increase bookings.

3dcart Partners with Sandbox

3dcart users can connect their stores to Sandbox Commerce to design and launch native shopping apps.

Guidebook Introduces Open-Source API for Mobile App Development

Guidebook's free open-source API will help companies fast-track building native mobile apps.

Koupon Media and Punchh Partner on Loyalty Marketing Solution

The partnership between Punchh and Koupon will help convenience store retailers deliver a data-backed, omnichannel loyalty experience to shoppers.

Chili Piper Builds App Integrated with Intercom’s Messenger Platform

Chili Piper's new app can route leads and opportunities in real time and enable self-booking by prospects or two-click booking by agents.

BrightEdge Launches Autopilot to Aid Businesses with SEO

BrightEdge's acquisition of Trilibis is helping power its self-driving SEO for marketers.

Oracle Announces CX Cloud Updates at Oracle OpenWorld

Updates across Oracle Customer Experience Cloud help companies unify customer data, personalize interactions, and win more business.

ProTexting Integrates with Amazon to Encourage Customer Reviews

ProTexting's Amazon integration will allow e-commerce sellers to connect with customers via text messaging.

Glassbox Launches Digital Experience Orchestration Platform on Salesforce AppExchange

Glassbox users can now replay sessions in real time directly in Salesforce.

Hiya Launches Connect to Help Businesses Reach Mobile Customers

Hiya Connect provides context for consumers to help restore trust in mobile phone calls.

2for1 Updates Its Mobile Consumer App

New update to the 2for1 app lets businesses send push notifications.

Bazaarvoice Acquires Influenster

Acquisition merges Influenster's consumer communities with Bazaarvoice's global retail network to provide a user-generated content and word-of-mouth platform.

Stream Releases Android SDK and Brings Stream Chat Out of Beta

With the addition of the native Android SDK for both Java and Kotlin, Stream Chat now supports all major platforms.

Airship Acquires Apptimize

Airship gains a solution for testing and optimizing mobile apps and cross-channel user experiences. 

CRM Magazine Names its 2019 Market Leaders

The CRM Market Awards honor the leading vendors of sales and marketing technologies across nine categories.