Zipwhip Launches Texting Widget

Zipwhip Texting Widget lets business embed texting right into their CRM systems.

LinkedIn Updates Sales Navigator

LinkedIn's quarterly update to Sales Navigator includes new search, contact management, alerting, and system administrator features.

Signal Vine Launches Sync on Salesforce AppExchange

Signal Vine Sync allows Signal Vine users to directly sync data between Salesforce and Signal Vine.

Quiq Launches Quiq IQ for Designing and Deploying Bots

Quiq IQ helps companies build bots for customer service across messaging channels.

Upland Software Acquires Localytics

Upland's $6.7 million acquisition of Localytics adds mobile app personalization technology to its Customer Experience Management Cloud.

Zappix Expands Visual IVR Services in 2020 Release

Zappix has expanded the capabilities and integrations for its customer experience platform.

Pega Launches Express for Low-Code App Development

Pega's Express methodology uses design thinking for mobile app development.

Macorva Unveils Marcova CX Platform for Customer Reviews

Macorva CX delivers simple surveys via SMS.

GPS Insight Acquires ServiceBridge

Fleet software provider GPS Insight adds a field service component to its portfolio with its ServiceBridge acquisition.

RealPage Acquires Modern Message

RealPage's acquisition of Modern Message enables a complete resident engagement solution.

ZoomInfo Launches Two Mobile Apps, CommunitieZ Go and ZoomInfo Mobile

Available as community and premium applications, ZoomInfo provides B2B data on the go.

TheLocalProject, Launches CONNECTLocal Texting Platform

CONNECTLocal brings inbound mobile messaging to local businesses.

Qliqsoft Launches Quincy, a Healthcare Chatbot

Quincy is a platform for building healthcare-specific chatbots.

Brierley Beefs Up LoyaltyOnDemand

Brierley's LoyaltyOnDemand now offers increased flexibility, scalability, and mobility.

LionOBytes Integrates with Microsoft Office 365

LionOBytes has enhanced LionO360 CRM with Microsoft Office 365 Integration.

Hearsay Systems Launches SMS Compliance Automation

Hearsay's new FINRA, SEC, IIROC, MFDA, and FTC rules engine helps financial advisors meet expectations for text messaging.

Twilio Adds Support for Verified SMS by Google

Twilio enables businesses to send verified, branded SMS so consumers can trust the content they receive.

Reputation.com Partners with Alorica for Unified CX Solution

Partnership combines customer intent insights with customer interaction expertise to enable personalized CX at scale.

LogMeIn Integrates Bold360 with Popular Chat Apps

LogMeIn has expanded Bold 360's messaging capabilities to WhatsApp, WeChat, Facebook Messenger, and SMS. (Featured on SmartCustomerService.com.)

OnviSource Introduces Version 2.0 of Its Liaa Intelligent Virtual Agent

Powered by OnviSource's proprietary artificial intelligence and RPA, Liaa 2.0 delivers conversational self-service through chat and voice. (Featured on SmartCustomerService.com.)