Zipwhip Launches Texting Widget
Zipwhip Texting Widget lets business embed texting right into their CRM systems.
LinkedIn Updates Sales Navigator
LinkedIn's quarterly update to Sales Navigator includes new search, contact management, alerting, and system administrator features.
Signal Vine Launches Sync on Salesforce AppExchange
Signal Vine Sync allows Signal Vine users to directly sync data between Salesforce and Signal Vine.
Quiq Launches Quiq IQ for Designing and Deploying Bots
Quiq IQ helps companies build bots for customer service across messaging channels.
Upland Software Acquires Localytics
Upland's $6.7 million acquisition of Localytics adds mobile app personalization technology to its Customer Experience Management Cloud.
Zappix Expands Visual IVR Services in 2020 Release
Zappix has expanded the capabilities and integrations for its customer experience platform.
Pega Launches Express for Low-Code App Development
Pega's Express methodology uses design thinking for mobile app development.
Macorva Unveils Marcova CX Platform for Customer Reviews
Macorva CX delivers simple surveys via SMS.
GPS Insight Acquires ServiceBridge
Fleet software provider GPS Insight adds a field service component to its portfolio with its ServiceBridge acquisition.
RealPage Acquires Modern Message
RealPage's acquisition of Modern Message enables a complete resident engagement solution.
ZoomInfo Launches Two Mobile Apps, CommunitieZ Go and ZoomInfo Mobile
Available as community and premium applications, ZoomInfo provides B2B data on the go.
TheLocalProject, Launches CONNECTLocal Texting Platform
CONNECTLocal brings inbound mobile messaging to local businesses.
Qliqsoft Launches Quincy, a Healthcare Chatbot
Quincy is a platform for building healthcare-specific chatbots.
Brierley Beefs Up LoyaltyOnDemand
Brierley's LoyaltyOnDemand now offers increased flexibility, scalability, and mobility.
LionOBytes Integrates with Microsoft Office 365
LionOBytes has enhanced LionO360 CRM with Microsoft Office 365 Integration.
Hearsay Systems Launches SMS Compliance Automation
Hearsay's new FINRA, SEC, IIROC, MFDA, and FTC rules engine helps financial advisors meet expectations for text messaging.
Twilio Adds Support for Verified SMS by Google
Twilio enables businesses to send verified, branded SMS so consumers can trust the content they receive.
Reputation.com Partners with Alorica for Unified CX Solution
Partnership combines customer intent insights with customer interaction expertise to enable personalized CX at scale.
LogMeIn Integrates Bold360 with Popular Chat Apps
LogMeIn has expanded Bold 360's messaging capabilities to WhatsApp, WeChat, Facebook Messenger, and SMS. (Featured on SmartCustomerService.com.)
OnviSource Introduces Version 2.0 of Its Liaa Intelligent Virtual Agent
Powered by OnviSource's proprietary artificial intelligence and RPA, Liaa 2.0 delivers conversational self-service through chat and voice. (Featured on SmartCustomerService.com.)