Zayo Partners with RingCentral

Zayo will integrate RingCentral's RingEX and RingCX solutions as part of its new Zayo UC+ offering. (Featured on SmartCustomerService.com.)

Bitdefender Launches Security Solution for Content Creators and Influencers

Bitdefender Security for Creators offers protection against YouTube account takeovers, spear-phishing attempts, malware, and other major cyber threats.

Affectiva Launches Calibration-Free Eye Tracking

Affectiva's Calibration-Free Eye Tracking helps market researchers identify where users are looking.

CleverTap Launches Product Experiences for App and Web Users

CleverTap Product Experiences enables product managers and marketers to collaborate and experiment.

Chatbot Market to Grow by $5.37 Billion by 2028

Technavio sees AI driving worldwide chatbot market growth of 35.27 percent through 2028.

MessageGears Deepens Partnership with Jacquard

The enhanced Jacquard-MessageGears integration enables greater personalization and campaign optimization.

LearnUpon Launches LearnUpon Anywhere

LearnUpon Anywhere helps companies with customer onboarding and product training.

GoTo Adds 40 Features to GoTo Connect

GoTo Connect's enhancements include AI-driven customer interaction workflows, actionable customer data, and new integrations.

Syniverse Launches Real-Time Text Translations

Syniverse's Real-Time Text Translations feature enables companies to communicate with customers in more than 130 languages across messaging channels.

Best Practices for Bringing Voice Assistants to Mobile Apps

Mobile voice interface development requires a clear objective with a lot of customer insight. (Featured on SpeechTechMag.com.)

Calabrio Introduces Recording Solution for Webex Calling

Calabrio has expanded its call recording and compliance management for Cisco's Webex Calling and Contact Center. (Featured on SmartCustomerService.com.)

8x8 Delivers AI-Powered Platform Innovations

Platform enhancements include extending 8x8 Intelligent Customer Assistant to support voice interactions and additional AI capabilities across the entire 8x8 platform. (Featured on SmartCustomerService.com.)

Aionic Digital Partners with MoEngage

Aionic Digital and MoEngage are teaming up to enhance digital commerce and communication solutions.

Conversational AI Market to Be Worth $54.1 Billion by 2031

Meticulous Research expects the conversational AI market to grow by 23.9 percent CAGR over the next seven years. (Featured on SpeechTechMag.com.)

Regal.io Partners with 8x8

Regal.io has joined the 8x8 technology partner ecosystem as a SellWith8 Partner. (Featured on SmartCustomerService.com.)

Vodafone and RingCentral Extend Partnership

Vodafone Business is expanding its global communications offerings to include RingCentral's native contact center solution, RingCX. (Featured on SmartCustomerService.com.)

Bloomerang Launches AI Content Assistant for Nonprofit Communications

Bloomerang Launches AI Content Assistant for Nonprofit Communications

Attentive Launches AI Pro

Attentive's AI Pro helps companies optimize marketing messages.

IntelePeer Introduces SmartCommunicator for Microsoft Teams

IntelePeer SmartCommunicator brings contact center functionality to Microsoft Teams. (Featured on SmartCustomerService.com.)

New Relic Enhances Digital Experience Monitoring Across Mobile and Web

New Relic Digital Experience Monitoring helps businesses identify and resolve bottlenecks and friction points at any stage of the customer journey.