Revation Systems Announces LinkLive 9.1 Unified Communications for Healthcare and Banking
LinkLive 9.1's new chat functionality enables messaging, video, and voice communications. (Featured on SmartCustomerService.com.)
RingCentral Integrates with Microsoft Teams
RingCentral's Cloud PBX for Microsoft Teams features Direct Routing integration. (Featured on SmartCustomerService.com.)
Sprinklr Launches Mobile App for iOS and Android
The redesigned mobile app allows for more personalized content, new dashboards, and more detailed reporting.
Numa Integrates with Google Business Messages
Businesses that use Numa can now enable a Message button from within Google Maps and Search results.
Seismic and Vertical IQ Partner
Integration relies on Seismic LiveDocs technology and Vertical IQ industry intelligence to automatically generate custom content about any industry.
CXInfintiy Links WhatsApp with Cisco Finesse Contact Centers
WhatsApp can now be integrated with Cisco Finesse UCCX, UCCE, and PCCE contact centers. (Featured on SmartCustomerService.com.)
LivePerson Integrates with Google Business Messages
LivePerson's integration with Google Business Messages helps companies connect with customers directly from Google Search and Maps.
Salesforce Introduces Salesforce Anywhere
With Salesforce Anywhere, employees can sell, service, market, and collaborate from anywhere.
Sprinklr Integrates with Google Business Messages
With Sprinklr's Google integration, companies can route phone calls to messaging conversations that agents can manage on Sprinklr's unified platform.
OpenMarket Launches Indigo Messaging Platform
Indigo by OpenMarket uses AI, automation, and insights to help companies deliver mobile messaging campaigns.
Intercom Launches Conversational Support Funnel
Intercom's Conversational Support Funnel offers a holistic framework for customer support through a messenger-first experience.
Journey Unveils Trusted Identity Platform
Journey's zero-knowledge approach blocks key customer information from contact center agents' sight.
Creative Virtual Launches Neutrino Release of V-Person
The Neutrino release of V-Person provides tools and expertise to help companies create AI-enhanced conversations with customers and employees.
Evolve IP Launches the Work Anywhere Office
Evolve IP's Work Anywhere Office blends fully integrated virtual desktops, collaboration and communications tools, and contact center systems. (Featured on SmartCustomerService.com.)
Signal Vine Launches Signal Vine Messaging on Salesforce AppExchange
Signal Vine users can now embed two-way text-messaging capabilities directly into Salesforce.
eGain Launches eGain Messaging Hub
eGain Messaging Hub harmonizes messaging across bots and live agents. (Featured on SmartCustomerService.com.)
BigCommerce Unveils Page Builder
Page Builder is a no-code, drag-and-drop interface for building e-commerce websites.
Chatmeter Launches Mobile App
The Chatmeter mobile app lets business leaders update their online listings and respond to customer reviews from their mobile devices.
WeCommerce Acquires Foursixty
WeCommerce's latest acquisition adds to its growing portfolio of Shopify related apps, themes and digital services.
Brooks Bell Launches Free Version of Its Illuminate A/B Testing Software
The newest version of Brooks Bell's illuminate is a communal A/B testing platform with more collaboration capabilities.