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Social CRM > CRM News

Social CRM, or social relationship management enhances the customer relationship and lead interactions through the use of social networking on sites such as LinkedIn, Twitter, or Facebook.

Bambuser Becomes a Meta Live Video Ads Partner

Together Bambuser and Meta are bringing paid reach to company-owned live shopping.

Dynamo Partners with Optimove

Dynamo and Optimove collaborated to bring Facebook Messenger into CRM lifecycle marketing.

Iterable Launches Its Fall Product Release

Iterable's Fall Product Release introduces native RCS, Nova Conversations, Integrations Hub, and new agents that connect customer data, conversations, and intelligence in one continuous learning loop.

Telesign and B2Metric Partner

Partnership combines B2Metric's predictive AI with Telesign's secure WhatsApp and email messaging.

Nextdoor Adds to the Essential Neighborhood Network

The Essential Neighborhood Network launches an improved product experience for neighbors and businesses.

DoubleVerify Expands Measurement Coverage on TikTok Pangle

Advertisers can access DV's brand suitability and viewability measurement across TikTok Pangle's mobile app inventory.

Vieu Launches the Business Graph

Vieu Business Graph maps the world's business relationships from observed signals for sales, marketing, talent, fundraising, and partnerships.

Salesforce Launches MCP-Powered Capabilities for Slackbot

Model Context Protocol (MCP) servers bring Salesforce CRM data, Tableau analytics, Data 360, AI agents, and business workflows directly into the conversational interface of Slack.

Klaviyo Launches Social Marketing

Klaviyo Social Marketing turns social engagement into customer growth.

RingCentral Adds Agentic AI Capabilities to AIR Pro

RingCentral native AI agents are added to RingCX workflows, giving businesses automated outreach, intelligent handoffs, and more

DoubleVerify Expands DV Authentic AdVantage to Meta and TikTok

DV Authentic AdVantage for Meta and TikTok helps advertisers on those platforms improve media effectiveness through integrated pre-bid protection, optimization, and independent measurement.

Smartly Partners with Roku

Smartly and Roku bring social advertising to CTV.

Bloomreach Launches Sidekick Extension in Loomi for Shopify

Sidekick Extension in Loomi for Shopify gives merchants instant search ranking visibility.

impact.com Unveils AI and Creator Commerce Innovations at iPX

New impact.com capabilities span AI, creator commerce, paid media, and payouts.

Messagepoint Launches MARCIEAssist

Messagepoint's MARCIEAssist is an agentic AI tool to automate customer communications management.

8x8 Launches 8x8 Pulse and 8x8 Resolve

8x8 Pulse provides conversational intelligence, while 8x8 Resolve provides critical communication management.

AskNicely Launches AI Agents to Automate Customer Insights and Reputation Management

AskNicely's new always-on intelligence agents help service companies identify risks, automate customer responses, and act faster on feedback.

WeLike Launches Social Listening

WeLike's Social Listening tool turns live mentions to marketer-ready strategy reports in 30 seconds.

Sprinklr Acquires ViralMoment

ViralMoment acquisition brings video intelligence to Sprinklr.

Metricool Launches Metricool Studio to Automate Social Media Reporting

Metricool Studio's reporting feature generates complete social media reports with natural language prompting.