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Social CRM > CRM News

Social CRM, or social relationship management enhances the customer relationship and lead interactions through the use of social networking on sites such as LinkedIn, Twitter, or Facebook.

Metricool Unleashes Advanced Features for Social Media Managers

Metricool is upgrading its AI capabilities and releasing new integrations across LinkedIn, Google Drive, and Canva.

Attentive Launches AI Pro

Attentive's AI Pro helps companies optimize marketing messages.

IntelePeer Introduces SmartCommunicator for Microsoft Teams

IntelePeer SmartCommunicator brings contact center functionality to Microsoft Teams. (Featured on SmartCustomerService.com.)

VideoAmp Partners with Snap

Snap will integrate its full set of inventory through VideoAmp's cross-platform planning solution.

New Relic Enhances Digital Experience Monitoring Across Mobile and Web

New Relic Digital Experience Monitoring helps businesses identify and resolve bottlenecks and friction points at any stage of the customer journey.

Sinch Launches Omnichannel Connector on Salesforce AppExchange

Sinch's Omnichannel Connector for Salesforce expands Marketing Cloud with messaging capabilities.

Aprimo Acquires Personify XP

Aprimo's acquisition of Personify XP to extend digital asset management for real-time content personalization and analytics.

AI Supercharges Latest Version of Tridion Docs

New Tridion Docs Genius and Draft Companion modules bring genAI into content creation.

DoubleVerify Extends Partnership with Pinterest

DoubleVerify brings brand safety and suitability measurement to Pinterest's in-feed ad inventory.

DoubleVerify Partners with Reddit

Companies can now leverage DoubleVerify's measurement solutions to protect brand equity and boost campaign performance on Reddit.

Yext to Acquire Hearsay Systems

Yext's acquisition of Hearsay will enable it to provide a single digital marketing platform from prospect to loyal customer.

Sprinklr Expands Partnership with Reddit

Reddit's Advertising API and Data API officially launch with Sprinklr as the first partner.

Sprout Social Adds AI Innovations and 20  Product Capabilities

Sprout Social's latest releases include advancements in AI & automation, reporting, network integrations and a new Snapchat partnership

Contentstack Launches Personalize and Brand Kit

With Personalize and Brand Kit, Contentstack is is extending its headless CMS with new capabilities to overcome the challenges of delivering highly targeted content at scale.

Klaviyo Integrates with TikTok

\Klaviyo's new integration helps companies connect with more than 1 billion TikTok users.

LivePerson Partners with Avaya

Avaya and LivePerson have integrated their product, go-to-market, and services to provide a unified, omnichannel suite for customers with on-premises, hybrid, or cloud contact centers. (Featured on SmartCustomerService.com.)

Sanity Launches Sanity Create

Sanity Create is an AI-assisted content workspace integrated with a CMS.

Adobe Launches Express for Enterprise

Adobe Express for Enterprise helps users accelerate on-brand content creation and production.

SWIPEBY Launches AI-Driven Social Media Content Creator

SWIPEBY's Social Media Content Creator helps companies create automated, engaging posts.

Sprinklr Adds GenAI Capabilities to Its Unified-CXM

Sprinklr has added digital twins, surveys, crisis management, voice connect, project management, and social listening capabilities in its latest release.