Vonage Adds Advanced GenAI Capabilities to Conversational Commerce Offering
27 Mar 2024
Vonage's Jumper Conversational Commerce app gets an influx of generative AI for creating personalized chat, marketing messages, and inquiry responses.
Grammarly Adds Task-Oriented Suggestions
26 Mar 2024
New strategic suggestions help users tailor communication for situations and audiences.
SugarCRM Partners with Mediafly
21 Mar 2024
SugarCRM and Mediafly have teamed up to provide integrated sales enablement and content management at scale.
Gupshup Launches Conversation Advertise
19 Mar 2024
Gupshup's Conversation Advertise is an AI-based advertising tool for messaging apps.
LeapXpert Launches Maxen, a Communication Intelligence Solution
18 Mar 2024
LeapXpert's Maxen is a genAI application that fuses data from external communication channels with client data and enterprise knowledge to craft client communications.
Brevo Launches Commerce Suite
14 Mar 2024
Brevo Commerce Suite brings together Brevo's Marketing, Conversations, and Customer Data Platforms.
Brightcove Adds Web-Based Video Editing Tool
13 Mar 2024
Brightcove's web-based video editor helps marketers edit and distribute content across all devices and platforms.
Chatmeter Releases AI Risk Monitoring For Multi-Location Companies
12 Mar 2024
SpotOn Launches Marketing Assist
06 Mar 2024
SpotOn Marketing Assist is an automated restaurant marketing solution for email and social media campaigns.
Bazaarvoice Adds AI-Powered Features
05 Mar 2024
Content Coach, Photo Captions for Instagram™, and Creator Discovery are the new platform capabilities powered by Bazaarvoice HarmonyAI.
Q-nomy Launches Q-Flow Online Booking Journey
05 Mar 2024
Q-nomy's Online Booking Journey adds customizable, integrated booking capabilities to Q-nomy's Q-Flow platform.
Rebrandly Integrates with HubSpot
28 Feb 2024
Rebrandly's integration with HubSpot will help marketers improve omnichannel campaign performance with AI-powered branded short links.
Munch Adds Features for Social Media Content Creation
22 Feb 2024
Munch's new features include Platform Safe Zones, Autotitles, Publish Manager, and others for video publishing on social platforms.
Mitto Partners with MoEngage
22 Feb 2024
Mitto and MoEngage are optimizing WhatsApp Business and SMS capabilities. (Featured on SmartCustomerService.com.)
Optimizely Integrates with Writer
13 Feb 2024
Optimizely customers can now access Writer's industry-specific generative AI capabilities within the Optimizely Content Marketing Platform.
Pathlight Rebrands to Echo AI and Expands Its Platform
31 Jan 2024
The rebranded Echo AI has moved its Conversation Intelligence platform outside the contact center and added real-time capabilities. (Featured on SmartCustomerService.com.)
Aprimo Launches Aprimo AI for Digital Asset Management
30 Jan 2024
Aprimo AI streamlines content operations for brand compliance and increased marketing ROI.
Genesys to Acquire Radarr Technologies
22 Jan 2024
Combining Radarr Technologies with Genesys Cloud will give organizations new social media capabilities.
DoubleVerify Extends Partnership with Meta
18 Jan 2024
DoubleVerify has extended brand safety and suitability to Facebook and Instagram Feeds and Reels.
MadCap Software Acquires Xyleme
11 Jan 2024
Content management providers MadCap Software and Xyleme are combining.