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Social CRM > CRM News

Social CRM, or social relationship management enhances the customer relationship and lead interactions through the use of social networking on sites such as LinkedIn, Twitter, or Facebook.

IBM and Influential Launch Watson Advertising Social Targeting Solution

IBM is expanding its collaboration with social media technology provider Influential to help companies identify suitable influencers.

Hearsay Deepens Partnership with Salesforce

Hearsay's social media, voice, text, and website solutions extend the power of Salesforce to financial services firms.

Luminoso Launches Concept-Level Sentiment

Luminoso's new text analytics solution is able to identify multiple sentiments and concepts in a single piece of text.

Sideqik's Influencer Marketing Platform Now Supports TikTok

TikTok's massive and fast-expanding reach is now available to marketers who partner with Sideqik for influencer campaigns.

Invoca Announces Summer 2020 Product Release

New features in Invoca's Summer 2020 Release allow companies to extract and apply more insights from conversational data.

Sprinklr Adds More Than 750 Features Across Its CXM Line

Sprinklr has completely upgraded its Modern Marketing, Modern Advertising, Modern Research, Modern Care, and Modern Engagement products.

Lifesize Releases CxEngage Video

Native, on-demand HD video capability enables contact center agents to add video interaction from any channel. (Featured on SmartCustomerService.com.)

PerformLine Releases Tools to Prevent Racial Bias and Discrimination in Marketing and Customer Interactions

PerformLine is helping organizations audit for potentially harmful content or language associated with their brands.

Telbee Launches Vox Solution

Vox is an online voice messaging solution.

Bazaarvoice Acquires Curalate

Bazaarvoice adds Curalate's visual commerce solutions to accelerate social media content across its network.

Salespanel Launches Low-Cost B2B Facebook Advertising Software

Salespanel's new advertising solution helps B2B businesses qualify visitors in real time and run highly targeted advertising on platforms like Facebook and Instagram.

PlanetRE Launches Interact Cloud

Interact Cloud offers automation of many customer-related activities.

Indigo Slate Launches Everywhere Experiences

Everywhere Experiences is a timely solution for enterprises looking to create virtual events and experiences.

Chatmeter Launches Mobile App

The Chatmeter mobile app lets business leaders update their online listings and respond to customer reviews from their mobile devices.

WeCommerce Acquires Foursixty

WeCommerce's latest acquisition adds to its growing portfolio of Shopify related apps, themes and digital services.

Reputation.com Releases Reputation Score X, Feedback Anywhere, and Conversational Surveys

With these three new products, Reputation.com is bringing together customer experience, feedback, and online reputation management.

CallTrackingMetrics Integrates with Facebook Messenger

This new integration empowers sales and support agents to reply directly to messages from Facebook users within the CallTrackingMetrics app.

LinkedIn Updates Sales Navigator with Virtual Selling Capabilities

Amid COVID-19 disruption of face-to-face meetings, Sales Navigator updates improve online sales with deeper insights.

Five9 Launches Digital Engagement for Customer Experience Across Multiple Channels

Five9 Digital Engagement includes more than 45 features for digital customer interactions. (Featured on SmartCustomerService.com.)

Smartly.io Partners with Snap

The partnership allows Smartly.io clients to scale advertising on Snapchat.