Social CRM > CRM News

Social CRM, or social relationship management enhances the customer relationship and lead interactions through the use of social networking on sites such as LinkedIn, Twitter, or Facebook.

Meta Touts Messaging as the Future of Business at Conversations Event

Meta announced plans to expand messaging capabilities for businesses looking for simpler connections with customers.

Affiliate Marketing to Be a $36.9 Billion Market by 2030

Astute Analytica expects the affiliate marketing platform market to grow 7.7 percent per year up from $19.2 billion in 2021.

Higher Logic Relaunches Vanilla Community Product

Higher Logic's new Vanilla social community platform includes new capabilities and integrations.

Zendesk Launches Conversational CRM and Employee Experience Solutions

Zendesk solutions put conversations at the center of CRM and help businesses deliver modern, personalized experience for today hybrid workers.

Infobip Expands Oracle Partnership

Key channels from Infobip's portfolio have been integrated with Oracle Advertising and Customer Experience and Oracle Digital Assistant.

Pipedrive Launches Messaging Inbox and Integrations with WhatsApp, Facebook Messenger, and DocuSign

Integrations bring all customer conversations into Pipedrive and convert them into leads and deals.

Syniverse and ConnectionsGT Collaborate

Syniverse's CPaaS Concierge integrates with ConnectionsGT CPaaS to enable unified worldwide communication via WhatsApp Business Platform. (Featured on SmartCustomerService.com.)

IRI Partners with TikTok

IRI provides marketing insights to advertisers on TikTok.

ASC Offers Compliance Recording for RingCentral

Recording and analytics with ASC's Recording Insights is now available for RingCentral users. (Featured on SmartCustomerService.com.)

WeVideo Updates Android Mobile App

WeVideo's latest release introduces editing features, upgraded effects, and stock audio and video content.

Global Relay Updates Its Archive Platform

Global Relay's latest release enables control and flexibility for the multichannel hybrid workplace. (Featured on SmartCustomerService.com.)

Smartly.io Joins TikTok Marketing Partner Program

Smartly is now a TikTok partner, helping advertisers launch and run campaigns on the social media platform.

Qualtrics Launches Social Connect

Qualtrics Social Connect provides a A single unified inbox for customer interactions over social media, messaging apps, email, and text. (Featured on SmartCustomerService.com.)

NexMind Launches NexWriter for SEO

NexMind's NexWriter is an AI-powered content generation software for SEO purposes.

UserTesting Adds Customized AI-Powered Insights

UserTesting's new Fuel Cycle integration enables organizations to capture more context from their known community members.

OpenWeb Acquires ADYOULIKE

OpenWeb aims to power the social, open internet with its $100million acquisition of ADYOULIKE.

Sabio Group Unveils Sabio Console, an AI-Powered Customer Experience Platform

Sabio Console integrates customer contact channels with conversational AI.

Smartly.io Launches Social Advertising Solutions

Budget Pacing Visualizer, Dynamic Local Inventory Ads, and Cross-Campaign Budget Optimization increase Smartly.io's social media advertising capabilities.

Reputation Launches Competitive Intelligence

Reputation's Competitive Intelligence breaks down public customer feedback to provide competitive insights.

VNTANA Enables 3D Ads on Facebook and Instagram

New Meta technology platform integration helps companies create interactive 3D product models in Facebook and Instatgram feeds.