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Social CRM > CRM News

Social CRM, or social relationship management enhances the customer relationship and lead interactions through the use of social networking on sites such as LinkedIn, Twitter, or Facebook.

Unmetric Launches Outlier Detection for Branded Social Content

Unmetric Outlier Detection finds content that receives unusually high engagement and curates posts in a single visual feed.

Moz Launches Local Market Analytics

Moz Local Market Analytics helps companies understand local competitors and market performance of their SEO efforts.

TapClicks Acquires Search Marketing Intelligence Provider iSpionage

TapClicks has added competitive SEO and SEM intelligence to its marketing solutions portfolio.

Yext Launches Summer 19 Release

Yext's latest release equips businesses to deliver brand verified answers in search with new functionality, including custom entities and fields.

Helpshift Launches Connected Customer Conversations

Connected Customer Conversations weaves customer interaction channels together. (Featured on SmartCustomerService.com.)

Yext Integrates with Hootsuite

Yext's Hootsuite integration will allow businesses to manage reviews and social media from a single dashboard.

Edify Labs Launches Edify Huddle

Huddle is a cloud-native unified communications and contact center platform. (Featured on SmartCustomerService.com.)

LinkedIn Adds Features to Pages

LinkedIn adds call-to-action, hashtag, and mobile capabilities to its Pages feature.

SmarterHQ Launches Ad Personalization

SmarterHQ expands personalization capabilities to Facebook and Google ad platforms.

Yelp Introduces Business Page Upgrades

Businesses can now customize their Yelp page to attract new customers with Business Highlights, Portfolio and Yelp Verified License.

Socialbakers Integrates with Saleforce Sales and Service Clouds

The integration streamlines social community management.

Mention Launches Publish for Social Media Management

Publish helps marketers listen to important online conversations and manage online content.

Salesforce Announces Customer Data Platform

Part of Salesforce's Customer 360 solution, the customer data platform aims to further unify customer engagement at scale.

Unmetric Integrates with Hootsuite

Unmetric's Hootsuite integration lets users manage and benchmark their social presence against their competitors all in one place.

LatentView Launches Casper Conversational Analytics

Casper provides data and insights on demand through natural language voice and text queries.

SurveyAdvantage Launches LoyaltyLoop

LoyaltyLoop lets businesses solicit feedback from their best customers and manage the reviews.

LogMeIn Launches AI-Powered Bold360 Suite

The new products aim to help companies deliver enhanced and personalized customer experiences throughout the customer life cycle.

Serviceaide Adds to Luma's Capabilities

The Luma upgrade delivers new automation and skills-building capabilities to Serviceaide's virtual agent.

Pega Launches Customer Empathy Advisor, AI Connectors at PegaWorld

Customer Empathy Advisor helps businesses tune AI to forge more mutually-beneficial relationships

Yext Launches Brand Verified Answers

Yext's platform now gives brands greater control over what customers find out about them when searching online.