Social CRM > CRM News

Social CRM, or social relationship management enhances the customer relationship and lead interactions through the use of social networking on sites such as LinkedIn, Twitter, or Facebook.

Reputation.com Releases Reputation Score X, Feedback Anywhere, and Conversational Surveys

With these three new products, Reputation.com is bringing together customer experience, feedback, and online reputation management.

CallTrackingMetrics Integrates with Facebook Messenger

This new integration empowers sales and support agents to reply directly to messages from Facebook users within the CallTrackingMetrics app.

LinkedIn Updates Sales Navigator with Virtual Selling Capabilities

Amid COVID-19 disruption of face-to-face meetings, Sales Navigator updates improve online sales with deeper insights.

Five9 Launches Digital Engagement for Customer Experience Across Multiple Channels

Five9 Digital Engagement includes more than 45 features for digital customer interactions. (Featured on SmartCustomerService.com.)

Smartly.io Partners with Snap

The partnership allows Smartly.io clients to scale advertising on Snapchat.

NovelVox Launches CX Infinity

NovelVox's CX Infinity is a messaging and multichannel customer engagement platform.

LinkedIn Updates Pages with Live Event, Polling Capabilities

LinkedIn is delivering tighter integrations between LinkedIn Live and LinkedIn Events in its latest LinkedIn Pages quarterly update.

Directmail.io Merges Direct Mail with Facebook Messenger

DirectMail.io has integrated Facebook Messenger with direct mail through mobile phone cameras and QR codes.

JW Player Launches Live Channels

JW Player Live Channels help companies live stream video content on their sites and social media outlets.

Vision Critical Introduces Touchpoint, Enhances Sparq

Touchpoint and Sparq's Spring '20 release increases opportunities for customer interactions on social and online channels.

Comm100 Launches Comm100 X for Digital Customer Engagement

Comm100 X centralizes customer conversations across live chat, email, SMS, and social media.

StatSocial Launches Crisis Insights to Help CMOs Navigate the COVID-19 Pandemic

Crisis Insights tracks rapidly changing consumer audience dynamics to help marketers respond to the coronavirus and economic slowdown.

Sprinklr and Facebook Partner to Support Health Organizations During COVID-19

Sprinklr is part of a new program that Facebook is launching to help health organizations optimize Messenger experiences to communicate with the public.

Adzooma Helps Businesses Grow for Free During COVID-19 

Adzooma will be providing everyone, including existing customers, free access to its advertising platform until June 1. 

Sprinklr’s Winter 2020 Release Delivers 400 New Capabilities

Sprinklr's 15.2 product release includes new features for Modern Marketing, Modern Advertising, Modern Research, Modern Care, and Modern Engagement.

EGC Group Introduces Raydeus Online Listing Management Platform

Raydeus online listing management platform helps businesses be voice search-ready and top ranked.

LinkedIn Adds To Pages

LinkedIn gives companies more flexibility in what they post on their company Pages.

Medallia Launches Social Rival Intelligence

Social Rival Intelligence helps retailers see what customers are experiencing and sharing about competitors on review sites.

IGnation Releases Platform for Developing Instagram Influencers

IGnation's new platform helps companies become social media influencers and organically grow their fan base and engagement on Instagram. 

Reputation.com Partners with Alorica for Unified CX Solution

Partnership combines customer intent insights with customer interaction expertise to enable personalized CX at scale.