Social CRM > CRM News

Social CRM, or social relationship management enhances the customer relationship and lead interactions through the use of social networking on sites such as LinkedIn, Twitter, or Facebook.

Punchh Launches Deep Sentiment Analysis

Punchh Deep Sentiment Analysis enables real-time response to customer reviews.

Brightcove Live Now Offers Enhanced Broadcast Features for Streaming Video

Brightcove Live now comes with simplified workflows and enables greater reach to users globally.

Acqueon Partners with Vonage

Acqueon integrates omnichannel campaign orchestration with Nexmo, the Vonage API platform, to enable proactive experiences and personalized customer journeys.

Moz Updates Local Presence Management Platform

Moz Local now offers new partners, features, and analytics.

SMBs Failing to Urge Customers to Leave Positive Reviews, Research Finds

Only 40 percent of small businesses encourage customers to leave positive online reviews, Clutch Research's The Manifest has found.

Reputation.com Adds Google Services to Its Suite for Enterprise Reputation Management

Reputation.com has expanded its strategic relationship with Google to boost results for clients online and on site. 

Bpm'online Launches Version 7.14

Bpm'online has launched a major update to its intelligent low-code platform for process automation and CRM.

Marchex Launches Marchex Stream for Conversational Analytics

Marchex's cloud-based conversational data platform supports real-time analytics, signals, and internal and external application development.

PerformLine Adds Social Media Monitoring

PerformLine Social Media Monitoring provides sales and marketing compliance.

Conversation Can't Outweigh Content, CRM Evolution Panelists Contend

When it comes to AI, the conversation is only as good as the data feeding into it, speakers maintain.

AI Is Transformative, But Be Careful of Its Disadvantages, CRM Evolution Keynoter Warns

Artificial intelligence is the future of customer service, but it can alter consumer attitudes and behaviors, Jarno Duursma advised conference attendees. (Featured on SmartCustomerService.com.)

Gartner Says U.S. Pharmaceutical Companies Must Be More Patient-Centric

A Gartner report has ranked the digital performance of 88 U.S. pharmaceutical companies, and 75 percent rank above average.

Vidyard Integrates GoVideo with 6 Sales Platforms

Several top sales acceleration platforms now deliver scalable video prospecting capabilities from Vidyard.

Zoho Announces New Marketing and Commerce Platforms

The marketing platform enables users to execute campaigns across multiple channels while the commerce platform offers businesses an integrated platform for commerce.

Forrester’s Consumer Marketing 2019: Building Dynamic Relationships with Customers

Speakers at the event addressed a range of topics with the potential to impact marketers, with a focus on the direct-to-consumer (DTC) business model.

Yappa to Introduce Audio/Video Social Commenting Tool

Free plugin lets website visitors use voice or video to record quick comments.

Social Media Helps Businesses Increase Web Traffic, Clutch Research Finds

Companies need to adopt a cohesive strategy that links their social media and web presences, research suggests.

AdRoll Announces Video Ads

The AI-powered video ads leverage machine learning to determine the optimal bid price for each impression as well as analyze user behavior to serve the right ad to the right user at the right price.

Sparkcentral Enhances Instagram Support for Social Customer Service Platform

Companies can now respond to and engage with customers at scale in real time on the popular photo sharing app. (Featured on SmartCustomerService.com.)

SoGoSurvey Integrates with Zapier

The integration enables users to connect SoGoSurvey to more than 1,400 apps to automate workflows and migrate data.