Meta Touts Messaging as the Future of Business at Conversations Event
Meta announced plans to expand messaging capabilities for businesses looking for simpler connections with customers.
Affiliate Marketing to Be a $36.9 Billion Market by 2030
Astute Analytica expects the affiliate marketing platform market to grow 7.7 percent per year up from $19.2 billion in 2021.
Higher Logic Relaunches Vanilla Community Product
Higher Logic's new Vanilla social community platform includes new capabilities and integrations.
Zendesk Launches Conversational CRM and Employee Experience Solutions
Zendesk solutions put conversations at the center of CRM and help businesses deliver modern, personalized experience for today hybrid workers.
Infobip Expands Oracle Partnership
Key channels from Infobip's portfolio have been integrated with Oracle Advertising and Customer Experience and Oracle Digital Assistant.
Pipedrive Launches Messaging Inbox and Integrations with WhatsApp, Facebook Messenger, and DocuSign
Integrations bring all customer conversations into Pipedrive and convert them into leads and deals.
Syniverse and ConnectionsGT Collaborate
Syniverse's CPaaS Concierge integrates with ConnectionsGT CPaaS to enable unified worldwide communication via WhatsApp Business Platform. (Featured on SmartCustomerService.com.)
IRI Partners with TikTok
IRI provides marketing insights to advertisers on TikTok.
ASC Offers Compliance Recording for RingCentral
Recording and analytics with ASC's Recording Insights is now available for RingCentral users. (Featured on SmartCustomerService.com.)
WeVideo Updates Android Mobile App
WeVideo's latest release introduces editing features, upgraded effects, and stock audio and video content.
Global Relay Updates Its Archive Platform
Global Relay's latest release enables control and flexibility for the multichannel hybrid workplace. (Featured on SmartCustomerService.com.)
Smartly.io Joins TikTok Marketing Partner Program
Smartly is now a TikTok partner, helping advertisers launch and run campaigns on the social media platform.
Qualtrics Launches Social Connect
Qualtrics Social Connect provides a A single unified inbox for customer interactions over social media, messaging apps, email, and text. (Featured on SmartCustomerService.com.)
NexMind Launches NexWriter for SEO
NexMind's NexWriter is an AI-powered content generation software for SEO purposes.
UserTesting Adds Customized AI-Powered Insights
UserTesting's new Fuel Cycle integration enables organizations to capture more context from their known community members.
OpenWeb Acquires ADYOULIKE
OpenWeb aims to power the social, open internet with its $100million acquisition of ADYOULIKE.
Sabio Group Unveils Sabio Console, an AI-Powered Customer Experience Platform
Sabio Console integrates customer contact channels with conversational AI.
Smartly.io Launches Social Advertising Solutions
Budget Pacing Visualizer, Dynamic Local Inventory Ads, and Cross-Campaign Budget Optimization increase Smartly.io's social media advertising capabilities.
Reputation Launches Competitive Intelligence
Reputation's Competitive Intelligence breaks down public customer feedback to provide competitive insights.
VNTANA Enables 3D Ads on Facebook and Instagram
New Meta technology platform integration helps companies create interactive 3D product models in Facebook and Instatgram feeds.