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Social CRM > CRM News

Social CRM, or social relationship management enhances the customer relationship and lead interactions through the use of social networking on sites such as LinkedIn, Twitter, or Facebook.

Amazon Testing One-Tap Ratings for Customer Feedback

With a new technology that Amazon is testing, shoppers will be able to tap once to leave star reviews for products purchased.

Unmetric Integrates Social Index into its Social Analytics Platform

New capabilities enable digital marketers to ascertain the value of paid or organic social and influencer engagement.

Bazaarvoice Acquires Influenster

Acquisition merges Influenster's consumer communities with Bazaarvoice's global retail network to provide a user-generated content and word-of-mouth platform.

LinkedIn Launches Insights and Research Hubs

Insights and Research pages are among the new features in LinkedIn's Success Hub for Marketers.

Chatmeter Adds Google Q&A Feature to Social Suite

With Chatmeter's Google Q&A feature, companies can act on user-generated responses at scale.

RingCentral Partners with Fujitsu to Bring Solutions to EMEA

RingCentral's agreement with Fujitsu adds its cloud communications and contact center solutions to Fujitsu's Digital Workplace. (Featured on SmartCustomerService.com.)

Zendesk Launches Zendesk for WhatsApp

Zendesk's integration with WhatsApp Business API delivers customer conversations across web, mobile, and messaging. (Featured on SmartCustomerService.com.)

Twilio Launches Conversations to Help Companies Create Cross-Channel Connections

Twilio Conversations provides one unified API to scale group conversations across SMS, MMS, chat, and WhatsApp. (Featured on SmartCustomerService.com.)

Luminoso Adds to Daylight to Accelerate Customer Feedback Analysis

Luminoso Daylight now features advanced sentiment analysis in a no-code application for customer analytics   

Kenshoo Extends Kenshoo Local to Facebook

Kenshoo Local's search capabilities now extend to Facebook advertising for campaign creation, optimization, and management.

Twilio Launches SendGrid Ads Feature

Facebook, Instagram, and Google Display Ad integrations enable marketers to extend the reach of their email campaigns to display and social ads.

DonorDrive Integrates with Facebook Fundraisers

DonorDrive's integration with Facebook Fundraisers helps nonprofits secure more revenue from Facebook and understand the impact Facebook is having on their mission.

Unmetric Launches Outlier Detection for Branded Social Content

Unmetric Outlier Detection finds content that receives unusually high engagement and curates posts in a single visual feed.

Moz Launches Local Market Analytics

Moz Local Market Analytics helps companies understand local competitors and market performance of their SEO efforts.

TapClicks Acquires Search Marketing Intelligence Provider iSpionage

TapClicks has added competitive SEO and SEM intelligence to its marketing solutions portfolio.

Yext Launches Summer 19 Release

Yext's latest release equips businesses to deliver brand verified answers in search with new functionality, including custom entities and fields.

Helpshift Launches Connected Customer Conversations

Connected Customer Conversations weaves customer interaction channels together. (Featured on SmartCustomerService.com.)

Yext Integrates with Hootsuite

Yext's Hootsuite integration will allow businesses to manage reviews and social media from a single dashboard.

Edify Labs Launches Edify Huddle

Huddle is a cloud-native unified communications and contact center platform. (Featured on SmartCustomerService.com.)

LinkedIn Adds Features to Pages

LinkedIn adds call-to-action, hashtag, and mobile capabilities to its Pages feature.