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Government CRM > CRM News

Government Customer Relationship Management (CRM) needs are different than those of businesses. They must serve the general public at large and not just profitable customers. CRM solutions for government use often need to integrate with existing government systems.

Explore our latest CRM news, analysis, and advice for governmental institutions.

KnowledgeLake Now Supports Microsoft Azure Government

Public-sector organizations can now leverage the KnowledgeLake platform to manage content and data on the Microsoft Azure Government cloud.

Arist Launches Platform for Text-Based PSAs

Companies can now deliver engaging PSAs via text message with Arist.

Doxim Acquires Level One

Level One acquisition extend's Doxim's position in the utilities, government, and insurance sectors.

CivicPlus Partners with Frase on Government Chatbot

CivicPlus and Frase have teamed up to create an artificial intelligence-powered chatbot for local governments.

FormAssembly Government Cloud Receives FedRAMP Ready Status

FormAssembly's Government Cloud web form and data collection platform achieved FedRAMP Ready status for use by government agencies.

Sprinklr Achieves FedRAMP-Ready Status

FedRAMP certifies Sprinlkr's CXM Platform for U.S. government use.

CRM Vendors Work on COVID-19 Vaccine Distribution

Salesforce's Work.com platform is being used by Gavi to manage data related to distributing the COVID-19 vaccines around the world.

C3.ai, Microsoft, and Adobe Combine Forces on C3 AI CRM

C3 AI CRM combines with Microsoft Dynamics 365 and Adobe Experience Cloud.

Copado Launches Government Cloud

Copado Government Cloud will help agencies leverage DevOps to accelerate and scale digital transformation projects with Salesforce.

Medallia Launches Quickstart Solutions for Government and Education

With Medallia Quickstart, video feedback, crowdsourcing, and AI-powered text analytics deliver insights on public sentiment.

Jellyfish to Offer Google Marketing Platform Services to U.S. Government 

Through Jellyfish partnership, U.S. federal government agencies will have access to a full stack of Google and Salesforce Marketing Cloud. 

Salesforce Launches Government Cloud Plus

Salesforce government solutions achieve FedRAMP Provisional Authority to Operate at the High Security Impact Level.

Maximus Partners with Genesys for Government Contact Center

Maximus is partnering with Genesys to offer the MAXIMUS Genesys Engagement Platform for government agencies.

Sprinklr and Facebook Partner to Support Health Organizations During COVID-19

Sprinklr is part of a new program that Facebook is launching to help health organizations optimize Messenger experiences to communicate with the public.

Inference Solutions Launches FAQ On-Demand IVA

Inference Solutions is offering businesses, healthcare providers, and government agencies a team of virtual agents to keep up with a surge in FAQs amid the coronavirus outbreak. (Featured on SmartCustomerService.com.)

Avaya Offers Free Agent for Desktop During Coronavirus Outbreak

Avaya Agent for Desktop can transition contact centers to a flexible, work-from-home model. (Featured on SmartCustomerService.com.)

Medallia Achieves FedRAMP JAB Authorization

Medallia achieves important certification to accelerate growth in the government sector.

Medallia Launches Voice of the Public Solution for Governments

Medallia's purpose-built solution empowers government agencies to turn insights into action.

Top Down Partners with Infosys

Top Down and Infosys team up for cloud-native customer communications management solutions.

Leidos CRM Is FedRAMP Authorized

Leidos' Interanet Quorum CRM product is certified for cloud security.