Melissa Acquires Cicero
27 Mar 2024
The acquisition of Cicero brings legislative data toolset to Melissa.
Genesys Cloud Achieves StateRAMP Authorization
21 Dec 2023
With its StateRAMP authorization, U.S. state and federal agencies can access the latest Genesys cloud and AI technologies to improve the customer experience. (Featured on SmartCustomerService.com.)
Melissa Achieves FedRAMP Validation
08 Nov 2023
State and federal agencies now have access to Melissa's address data tools and services via secure, standardized cloud platform.
Theta Lake Expands RingCentral Integration
20 Sep 2023
Theta Lake launches Smart Capture for RingCentral Contact Center.
Content Guru Achieves FedRAMP Designation
30 Aug 2023
Content Guru's storm contact center platform achieves FedRAMP's highest security certification. (Featured on SmartCustomerService.com.)
Semarchy and D3Clarity Partner with Carahsoft to Deliver Data Management Solutions for Government
13 Jul 2023
Carahsoft will act as Semarchy's reseller for government agencies.
Qualtrics Earns StateRAMP and DoD Marketplace Certifications
08 Jun 2023
New authorizations will accelerate adoption of the Qualtrics XM Platform in federal, state, and local governments.
Verint and Carahsoft Partner to Bring Citizen Engagement Solutions to Government
17 Mar 2023
Carahsoft will distribute Verint's customer engagement solutions to the public sector.
Verint Updates Interaction Recording for Microsoft Teams
15 Nov 2022
Verint Customer Engagement Platform powers interaction recording to centrally capture, store, retrieve, and analyze Microsoft Teams communications.
Sprinklr CXM Platform Earns FedRAMP Certification
18 Oct 2022
Sprinklr's CXM demonstrates compliance with government security and infrastructure standards.
Qualtrics Launches Government Web Experience
12 Oct 2022
Qualtrics' Government Web Experience solution helps government agencies evaluate and improve website performance.
Basis Curates Beachfront, Magnite, and Xandr Inventory for Political Advertisers
06 Oct 2022
More than 250 private marketplace deals in Basis Media Automation Platform streamline political ad approvals on digital video, connected TV, and linear TV.
Boomi Expands FedRAMP Authorization to Include Workflow Automation
30 Aug 2022
Boomi's low-code workflow automation service, Boomi Flow, joins other Boomi platform services that have been FedRAMP-authorized.
Stirista Launches Enhanced Political Offering in Time for 2022 Midterm Elections
30 Jun 2022
Stirista's voter information helps political organizations target potential voters based on demographics, finances, and interests.
SailPoint Advances Toward FedRAMP Certification
27 May 2022
SailPoint achieves FedRAMP 'in process' designation for its SaaS identity security offerings.
Qualtrics Launches Community Pulse for Government
20 May 2022
Qualtrics Community Pulse helps local governments understand and improve resident experiences.
Twilio Partners with Carahsoft
13 May 2022
Twilio's customer engagement solutions are now available to government agencies through Carahsoft's GSA contract.
ServiceNow Launches Service Operations Workspace, App Engine Management Center, and Public Sector Digital Services
11 May 2022
ServiceNow innovations advance digital business and public sector customer experiences at scale.
Cyara Partners with Carahsoft to Bring Its CX Assurance Platform to the Public Sector
18 Feb 2022
Cyara's Automated Customer Experience Assurance Platform is now available to U.S. government agencies through Carahsoft's contracts and resellers.
ZoomInfo Available to Government Agencies Through a GSA Contract
11 Feb 2022
ZoomInfo can now offer its Data-as-a-Service platform to U.S. government agencies.