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Government CRM > CRM News

Government Customer Relationship Management (CRM) needs are different than those of businesses. They must serve the general public at large and not just profitable customers. CRM solutions for government use often need to integrate with existing government systems.

Explore our latest CRM news, analysis, and advice for governmental institutions.

Verint Updates Interaction Recording for Microsoft Teams

Verint Customer Engagement Platform powers interaction recording to centrally capture, store, retrieve, and analyze Microsoft Teams communications.

Sprinklr CXM Platform Earns FedRAMP Certification

Sprinklr's CXM demonstrates compliance with government security and infrastructure standards.

Qualtrics Launches Government Web Experience

Qualtrics' Government Web Experience solution helps government agencies evaluate and improve website performance.

Basis Curates Beachfront, Magnite, and Xandr Inventory for Political Advertisers

More than 250 private marketplace deals in Basis Media Automation Platform streamline political ad approvals on digital video, connected TV, and linear TV.

Boomi Expands FedRAMP Authorization to Include Workflow Automation

Boomi's low-code workflow automation service, Boomi Flow, joins other Boomi platform services that have been FedRAMP-authorized.

Stirista Launches Enhanced Political Offering in Time for 2022 Midterm Elections

Stirista's voter information helps political organizations target potential voters based on demographics, finances, and interests.

SailPoint Advances Toward FedRAMP Certification

SailPoint achieves FedRAMP 'in process' designation for its SaaS identity security offerings.

Qualtrics Launches Community Pulse for Government

Qualtrics Community Pulse helps local governments understand and improve resident experiences.

Twilio Partners with Carahsoft

Twilio's customer engagement solutions are now available to government agencies through Carahsoft's GSA contract.

ServiceNow Launches Service Operations Workspace, App Engine Management Center, and Public Sector Digital Services

ServiceNow innovations advance digital business and public sector customer experiences at scale.

Cyara Partners with Carahsoft to Bring Its CX Assurance Platform to the Public Sector

Cyara's Automated Customer Experience Assurance Platform is now available to U.S. government agencies through Carahsoft's contracts and resellers.

ZoomInfo Available to Government Agencies Through a GSA Contract

ZoomInfo can now offer its Data-as-a-Service platform to U.S. government agencies.

Bright Pattern Partners with Carahsoft to Bring Call Center Solutions to Government

Bright Pattern's cloud-based omnichannel contact center software is now available to public-sector agencies through Carahsoft master government aggregator agreement.

eGain Achieves FedRAMP Authorization

eGain is now certified for use by U.S. government agencies.

Teleperformance Acquires Senture

Senture acquisition strengthens Teleperformance's position in government services. (Featured on SmartCustomerService.com.)

TTEC to Acquire Faneuil Citizen Engagement Technology

TTEC will acquire certain citizen experience and smart city assets of Faneuil from ALJ Regional Holdings.

Persado Partners with Carahsoft to Bring Its Content Management Tech to Government Agencies

Carahsoft will make Persado's marketing and communications platform available to the public sector.

Talkdesk Launches Citizen Engagement

Talkdesk Citizen Engagement enables state and local governments to streamline benefits administration and proactively communicate with constituents.

KnowledgeLake Now Supports Microsoft Azure Government

Public-sector organizations can now leverage the KnowledgeLake platform to manage content and data on the Microsoft Azure Government cloud.

Arist Launches Platform for Text-Based PSAs

Companies can now deliver engaging PSAs via text message with Arist.