Maximus Partners with Genesys for Government Contact Center

Maximus is partnering with Genesys to offer the MAXIMUS Genesys Engagement Platform for government agencies.

Sprinklr and Facebook Partner to Support Health Organizations During COVID-19

Sprinklr is part of a new program that Facebook is launching to help health organizations optimize Messenger experiences to communicate with the public.

Inference Solutions Launches FAQ On-Demand IVA

Inference Solutions is offering businesses, healthcare providers, and government agencies a team of virtual agents to keep up with a surge in FAQs amid the coronavirus outbreak. (Featured on SmartCustomerService.com.)

Avaya Offers Free Agent for Desktop During Coronavirus Outbreak

Avaya Agent for Desktop can transition contact centers to a flexible, work-from-home model. (Featured on SmartCustomerService.com.)

Medallia Achieves FedRAMP JAB Authorization

Medallia achieves important certification to accelerate growth in the government sector.

Medallia Launches Voice of the Public Solution for Governments

Medallia's purpose-built solution empowers government agencies to turn insights into action.

Top Down Partners with Infosys

Top Down and Infosys team up for cloud-native customer communications management solutions.

Leidos CRM Is FedRAMP Authorized

Leidos' Interanet Quorum CRM product is certified for cloud security.

Satisfaction with Government Contact Centers Hits 6-Year Low

Satisfaction dropped 7 percent from last year, with automation to blame, the latest CFI Group Government Contact Center Satisfaction Index found.

Dito Launches Chatbot for Local Governments

Dito's configurable cloud-based chatbot framework is designed to handle conversational question-and-answer interactions via web, phone, and voice platforms.

BookingBug and Field Dynamics Partner to Transform Customer Experience for Governments

The partnership between BookingBug and Field Dynamics supports 49 percent of all registrar bookings to be completed online.

How to Ensure You Have the Right Data in Your CRM System (Video)

Not all data belongs in your CRM system; to serve your goals effectively, you need to have the right data, as Diolachan Consulting's Edward Garry explains in this clip from CRM evolution 2018.

IDC Predicts Strong Growth for Big Data and Business Analytics

Worldwide revenue for big data and business analytics solutions is forecast to reach $260 billion in 2022, up from $166 billion today.

Infor Releases Updated Enterprise Asset Management Solution

The latest enhancements to Infor EAM include GDPR compliance and extended support functionality.

Seneca Systems Launches Romulus Government Platform

Seneca's Romulus is a constituent services platform built just for government workers.

NTT Data Services Partners with Oracle Insurance

The pairing brings an end-to-end solution for government payers and health plans.

Wellspring Acquires Covalent Data

The provider of technology transfer solutions adds intelligent search tools to its portfolio.

Interactions Teams with Maximus to Offer Government IVA

Maximus and Interactions have partnered to bring intelligent virtual assistants to federal agencies. (Featured on SmartCustomerService.com.)

NICE inContact Joins FedRAMP Marketplace

Government agencies will now have access to the first cloud contact center solution available directly from a FedRAMP-authorized provider. (Featured on SmartCustomerService.com.)

iConstituent Releases Email Threading for Government CRM

New constituent relationship management technology will tie email to other communications and the larger constituent record.