Verint Updates Interaction Recording for Microsoft Teams
Verint Customer Engagement Platform powers interaction recording to centrally capture, store, retrieve, and analyze Microsoft Teams communications.
Sprinklr CXM Platform Earns FedRAMP Certification
Sprinklr's CXM demonstrates compliance with government security and infrastructure standards.
Qualtrics Launches Government Web Experience
Qualtrics' Government Web Experience solution helps government agencies evaluate and improve website performance.
Basis Curates Beachfront, Magnite, and Xandr Inventory for Political Advertisers
More than 250 private marketplace deals in Basis Media Automation Platform streamline political ad approvals on digital video, connected TV, and linear TV.
Boomi Expands FedRAMP Authorization to Include Workflow Automation
Boomi's low-code workflow automation service, Boomi Flow, joins other Boomi platform services that have been FedRAMP-authorized.
Stirista Launches Enhanced Political Offering in Time for 2022 Midterm Elections
Stirista's voter information helps political organizations target potential voters based on demographics, finances, and interests.
SailPoint Advances Toward FedRAMP Certification
SailPoint achieves FedRAMP 'in process' designation for its SaaS identity security offerings.
Qualtrics Launches Community Pulse for Government
Qualtrics Community Pulse helps local governments understand and improve resident experiences.
Twilio Partners with Carahsoft
Twilio's customer engagement solutions are now available to government agencies through Carahsoft's GSA contract.
ServiceNow Launches Service Operations Workspace, App Engine Management Center, and Public Sector Digital Services
ServiceNow innovations advance digital business and public sector customer experiences at scale.
Cyara Partners with Carahsoft to Bring Its CX Assurance Platform to the Public Sector
Cyara's Automated Customer Experience Assurance Platform is now available to U.S. government agencies through Carahsoft's contracts and resellers.
ZoomInfo Available to Government Agencies Through a GSA Contract
ZoomInfo can now offer its Data-as-a-Service platform to U.S. government agencies.
Bright Pattern Partners with Carahsoft to Bring Call Center Solutions to Government
Bright Pattern's cloud-based omnichannel contact center software is now available to public-sector agencies through Carahsoft master government aggregator agreement.
eGain Achieves FedRAMP Authorization
eGain is now certified for use by U.S. government agencies.
Teleperformance Acquires Senture
Senture acquisition strengthens Teleperformance's position in government services. (Featured on SmartCustomerService.com.)
TTEC to Acquire Faneuil Citizen Engagement Technology
TTEC will acquire certain citizen experience and smart city assets of Faneuil from ALJ Regional Holdings.
Persado Partners with Carahsoft to Bring Its Content Management Tech to Government Agencies
Carahsoft will make Persado's marketing and communications platform available to the public sector.
Talkdesk Launches Citizen Engagement
Talkdesk Citizen Engagement enables state and local governments to streamline benefits administration and proactively communicate with constituents.
KnowledgeLake Now Supports Microsoft Azure Government
Public-sector organizations can now leverage the KnowledgeLake platform to manage content and data on the Microsoft Azure Government cloud.
Arist Launches Platform for Text-Based PSAs
Companies can now deliver engaging PSAs via text message with Arist.