Bland Achieves FedRAMP 20x Class A Certification

Bland's FedRAMP 20x Class A Certification gives federal agencies a new path to evaluate and adopt AI agents. (Featured on SmartCustomerService.com.)

Upland Partners with Carahsoft

Carahsoft will resell Upland's customer support technology to government agencies.

Pega Expands FedRAMP Class D Certified Capabilities in Pega Cloud for Government

Pega's latest authorization expands access to workflow automation, decisioning, and process optimization for mission-critical government operations.

Convey Acquires Selectron

Convey's acquisition of Selectron expands its engagement operating system with citizen engagement, field operations, and payments.

Carahsoft and ServiceNow Expand Partnership

Partnership extends ServiceNow AI platform availability through Carahsoft's 10,000 resellers into healthcare, financial services, critical infrastructure, and enterprise markets.

Moveworks from ServiceNow Achieves FedRAMP Moderate Authorization

The Moveworks platform can now provide secure conversational AI to public sector.

Qualtrics Receives FedRAMP High Authorization

FedRAMP authorization gives federal agencies access to Qualtrics' capabilities

Pega Achieves FedRAMP High Status

Designation empowers government clients to use Pega's gen AI-powered solutions.

NiCE Unveils NiCE Inform AI for Emergency Communications Centers

With NiCE Inform AI, transcription and searching unlocks hidden insights from every call, to improve productivity, emergency response, and staff retention. (Featured on SmartCustomerService.com.)

Mindful by Medallia Receives FedRAMP Authorization

Medallia's Mindful contact center suite is now authorized for use by U.S. government agencies. (Featured on SmartCustomerService.com.)

Content Guru Receives FedRAMP High Authorization

Content Guru's storm contact center-as-a-service solution has been authorized for use by government agencies. (Featured on SmartCustomerService.com.)

Pega Attains FedRAMP High Authority

FedRAMP High Authority designation allows government agencies to migrate to Pega Cloud for Government.

Smarsh Launches Public Sector Division

Smarsh's new Public Sector Division will address the escalating need for secure, compliant communication solutions among government agencies.

Talkdesk Achieves FedRAMP Agency Authority

Talkdesk's FedRAMP certification authorizes U.S. government entities to use CX Cloud Government Edition. (Featured on SmartCustomerService.com.)

NICE Launches Integrated Front Door for Government

NICE's Integrated Front Door is a centralized gateway for people to access government services.

C3 AI Launches C3 Generative AI for Government Programs

C3 Generative AI for Government Programs helps the public navigate and access government programs.

Entrust Launches Citizen Identity Orchestration

Citizen Identity Orchestration solution from Entrust helps governments deliver public services through secure digital identities.

Veritone's AI Solutions for Public Sector Now Available in AWS Marketplace

Veritone has expanded the accessibility and reach of its government AI solutions with AWS Marketplace listings.

Melissa Acquires Cicero

The acquisition of Cicero brings legislative data toolset to Melissa.

Genesys Cloud Achieves StateRAMP Authorization

With its StateRAMP authorization, U.S. state and federal agencies can access the latest Genesys cloud and AI technologies to improve the customer experience. (Featured on SmartCustomerService.com.)