Government CRM > CRM News

Government Customer Relationship Management (CRM) needs are different than those of businesses. They must serve the general public at large and not just profitable customers. CRM solutions for government use often need to integrate with existing government systems.

Explore our latest CRM news, analysis, and advice for governmental institutions.

C3 AI Launches C3 Generative AI for Government Programs

C3 Generative AI for Government Programs helps the public navigate and access government programs.

Entrust Launches Citizen Identity Orchestration

Citizen Identity Orchestration solution from Entrust helps governments deliver public services through secure digital identities.

Veritone's AI Solutions for Public Sector Now Available in AWS Marketplace

Veritone has expanded the accessibility and reach of its government AI solutions with AWS Marketplace listings.

Melissa Acquires Cicero

The acquisition of Cicero brings legislative data toolset to Melissa.

Genesys Cloud Achieves StateRAMP Authorization

With its StateRAMP authorization, U.S. state and federal agencies can access the latest Genesys cloud and AI technologies to improve the customer experience. (Featured on SmartCustomerService.com.)

Melissa Achieves FedRAMP Validation

State and federal agencies now have access to Melissa's address data tools and services via secure, standardized cloud platform.

Theta Lake Expands RingCentral Integration

Theta Lake launches Smart Capture for RingCentral Contact Center.

Content Guru Achieves FedRAMP Designation

Content Guru's storm contact center platform achieves FedRAMP's highest security certification. (Featured on SmartCustomerService.com.)

Semarchy and D3Clarity Partner with Carahsoft to Deliver Data Management Solutions for Government

Carahsoft will act as Semarchy's reseller for government agencies.

Qualtrics Earns StateRAMP and DoD Marketplace Certifications

New authorizations will accelerate adoption of the Qualtrics XM Platform in federal, state, and local governments.

Verint and Carahsoft Partner to Bring Citizen Engagement Solutions to Government

Carahsoft will distribute Verint's customer engagement solutions to the public sector.

Verint Updates Interaction Recording for Microsoft Teams

Verint Customer Engagement Platform powers interaction recording to centrally capture, store, retrieve, and analyze Microsoft Teams communications.

Sprinklr CXM Platform Earns FedRAMP Certification

Sprinklr's CXM demonstrates compliance with government security and infrastructure standards.

Qualtrics Launches Government Web Experience

Qualtrics' Government Web Experience solution helps government agencies evaluate and improve website performance.

Basis Curates Beachfront, Magnite, and Xandr Inventory for Political Advertisers

More than 250 private marketplace deals in Basis Media Automation Platform streamline political ad approvals on digital video, connected TV, and linear TV.

Boomi Expands FedRAMP Authorization to Include Workflow Automation

Boomi's low-code workflow automation service, Boomi Flow, joins other Boomi platform services that have been FedRAMP-authorized.

Stirista Launches Enhanced Political Offering in Time for 2022 Midterm Elections

Stirista's voter information helps political organizations target potential voters based on demographics, finances, and interests.

SailPoint Advances Toward FedRAMP Certification

SailPoint achieves FedRAMP 'in process' designation for its SaaS identity security offerings.

Qualtrics Launches Community Pulse for Government

Qualtrics Community Pulse helps local governments understand and improve resident experiences.

Twilio Partners with Carahsoft

Twilio's customer engagement solutions are now available to government agencies through Carahsoft's GSA contract.