Pega Achieves FedRAMP High Status

Designation empowers government clients to use Pega's gen AI-powered solutions.

NiCE Unveils NiCE Inform AI for Emergency Communications Centers

With NiCE Inform AI, transcription and searching unlocks hidden insights from every call, to improve productivity, emergency response, and staff retention. (Featured on SmartCustomerService.com.)

Mindful by Medallia Receives FedRAMP Authorization

Medallia's Mindful contact center suite is now authorized for use by U.S. government agencies. (Featured on SmartCustomerService.com.)

Content Guru Receives FedRAMP High Authorization

Content Guru's storm contact center-as-a-service solution has been authorized for use by government agencies. (Featured on SmartCustomerService.com.)

Pega Attains FedRAMP High Authority

FedRAMP High Authority designation allows government agencies to migrate to Pega Cloud for Government.

Smarsh Launches Public Sector Division

Smarsh's new Public Sector Division will address the escalating need for secure, compliant communication solutions among government agencies.

Talkdesk Achieves FedRAMP Agency Authority

Talkdesk's FedRAMP certification authorizes U.S. government entities to use CX Cloud Government Edition. (Featured on SmartCustomerService.com.)

NICE Launches Integrated Front Door for Government

NICE's Integrated Front Door is a centralized gateway for people to access government services.

C3 AI Launches C3 Generative AI for Government Programs

C3 Generative AI for Government Programs helps the public navigate and access government programs.

Entrust Launches Citizen Identity Orchestration

Citizen Identity Orchestration solution from Entrust helps governments deliver public services through secure digital identities.

Veritone's AI Solutions for Public Sector Now Available in AWS Marketplace

Veritone has expanded the accessibility and reach of its government AI solutions with AWS Marketplace listings.

Melissa Acquires Cicero

The acquisition of Cicero brings legislative data toolset to Melissa.

Genesys Cloud Achieves StateRAMP Authorization

With its StateRAMP authorization, U.S. state and federal agencies can access the latest Genesys cloud and AI technologies to improve the customer experience. (Featured on SmartCustomerService.com.)

Melissa Achieves FedRAMP Validation

State and federal agencies now have access to Melissa's address data tools and services via secure, standardized cloud platform.

Theta Lake Expands RingCentral Integration

Theta Lake launches Smart Capture for RingCentral Contact Center.

Content Guru Achieves FedRAMP Designation

Content Guru's storm contact center platform achieves FedRAMP's highest security certification. (Featured on SmartCustomerService.com.)

Semarchy and D3Clarity Partner with Carahsoft to Deliver Data Management Solutions for Government

Carahsoft will act as Semarchy's reseller for government agencies.

Qualtrics Earns StateRAMP and DoD Marketplace Certifications

New authorizations will accelerate adoption of the Qualtrics XM Platform in federal, state, and local governments.

Verint and Carahsoft Partner to Bring Citizen Engagement Solutions to Government

Carahsoft will distribute Verint's customer engagement solutions to the public sector.

Verint Updates Interaction Recording for Microsoft Teams

Verint Customer Engagement Platform powers interaction recording to centrally capture, store, retrieve, and analyze Microsoft Teams communications.