Pega Achieves FedRAMP High Status
26 Jun 2025
Designation empowers government clients to use Pega's gen AI-powered solutions.
NiCE Unveils NiCE Inform AI for Emergency Communications Centers
24 Jun 2025
With NiCE Inform AI, transcription and searching unlocks hidden insights from every call, to improve productivity, emergency response, and staff retention. (Featured on SmartCustomerService.com.)
Mindful by Medallia Receives FedRAMP Authorization
01 May 2025
Medallia's Mindful contact center suite is now authorized for use by U.S. government agencies. (Featured on SmartCustomerService.com.)
Content Guru Receives FedRAMP High Authorization
26 Mar 2025
Content Guru's storm contact center-as-a-service solution has been authorized for use by government agencies. (Featured on SmartCustomerService.com.)
Pega Attains FedRAMP High Authority
20 Mar 2025
FedRAMP High Authority designation allows government agencies to migrate to Pega Cloud for Government.
Smarsh Launches Public Sector Division
19 Mar 2025
Smarsh's new Public Sector Division will address the escalating need for secure, compliant communication solutions among government agencies.
Talkdesk Achieves FedRAMP Agency Authority
05 Feb 2025
Talkdesk's FedRAMP certification authorizes U.S. government entities to use CX Cloud Government Edition. (Featured on SmartCustomerService.com.)
NICE Launches Integrated Front Door for Government
03 Sep 2024
NICE's Integrated Front Door is a centralized gateway for people to access government services.
C3 AI Launches C3 Generative AI for Government Programs
16 Jul 2024
C3 Generative AI for Government Programs helps the public navigate and access government programs.
Entrust Launches Citizen Identity Orchestration
10 Jun 2024
Citizen Identity Orchestration solution from Entrust helps governments deliver public services through secure digital identities.
Veritone's AI Solutions for Public Sector Now Available in AWS Marketplace
22 May 2024
Veritone has expanded the accessibility and reach of its government AI solutions with AWS Marketplace listings.
Melissa Acquires Cicero
27 Mar 2024
The acquisition of Cicero brings legislative data toolset to Melissa.
Genesys Cloud Achieves StateRAMP Authorization
21 Dec 2023
With its StateRAMP authorization, U.S. state and federal agencies can access the latest Genesys cloud and AI technologies to improve the customer experience. (Featured on SmartCustomerService.com.)
Melissa Achieves FedRAMP Validation
08 Nov 2023
State and federal agencies now have access to Melissa's address data tools and services via secure, standardized cloud platform.
Theta Lake Expands RingCentral Integration
20 Sep 2023
Theta Lake launches Smart Capture for RingCentral Contact Center.
Content Guru Achieves FedRAMP Designation
30 Aug 2023
Content Guru's storm contact center platform achieves FedRAMP's highest security certification. (Featured on SmartCustomerService.com.)
Semarchy and D3Clarity Partner with Carahsoft to Deliver Data Management Solutions for Government
13 Jul 2023
Carahsoft will act as Semarchy's reseller for government agencies.
Qualtrics Earns StateRAMP and DoD Marketplace Certifications
08 Jun 2023
New authorizations will accelerate adoption of the Qualtrics XM Platform in federal, state, and local governments.
Verint and Carahsoft Partner to Bring Citizen Engagement Solutions to Government
17 Mar 2023
Carahsoft will distribute Verint's customer engagement solutions to the public sector.
Verint Updates Interaction Recording for Microsoft Teams
15 Nov 2022
Verint Customer Engagement Platform powers interaction recording to centrally capture, store, retrieve, and analyze Microsoft Teams communications.