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Retail/E-Commerce CRM > CRM News

Retail customer relationship management (CRM) goes beyond maintaining contact data and transaction histories. A full-featured CRM for retailers can integrate point-of-sale (POS) system data to sketch a detailed picture of customers, sales goals, and the effectiveness of marketing campaigns. Explore our latest CRM news, analysis, and advice for everyone in retail sales.

 

Algolia Launches Shopping Guides, Intelligent Fashion Solution

Algolia's new Shopping Guides feature is a generative AI tool to elevate the online shopping experience.

Salesforce Launches Agentforce for Retail and Retail Cloud with Modern POS

Salesforce's new retail solutions help merchants deliver personalized shopping across physical and digital customer touchpoints.

Hightouch Partners with Databricks to Launch Hightouch for Offsite Media Networks

Hightouch for Offsite Media Networks is a self-service AI-powered audience management solution for offsite retail media networks spanning 50 media channels.

Talkdesk Launches Talkdesk AI Agents for Retail

Talkdesk AI Agents for Retail delivers industry-tailored agentic AI to enhance autonomous, hyper-personalized customer experience at scale.

SymphonyAI Partners with Microsoft Azure Open AI Service

Symphony's retail AI solutions integrate with Microsoft Azure OpenAI service.

SAP Unveils Loyalty and AI Assistant Capabilities

SAP's new loyalty management solution can provide experiential journeys and personalized, real-time offers.

Cordial Launches Cordial Edge

Cordial Edge is a multimodal, brand-specific, purchase-driven AI model for marketing.

NIQ Partners with OpenBrand

NIQ and OpenBrand collaboration integrates AI-driven analytics with multi-sourced datasets, such as POS and consumer panel data.

TalkShopLive Introduces TSL Shoppettes

TSL Shoppettes helps companies create shoppable short-form videos for Instagram, Facebook, and shoppable distribution networks.

Button and The Shelf Partner

Button's collaboration withe The Shelf will bring product-level purchase data to creator marketing.

GroupBy Partners with adCAPTCHA

GroupBy and AdCAPTCHA together strengthen e-commerce security and search-driven digital experiences.

Loop Acquires Wonderment

Loop's acquisition of Wonderment brings two of Shopify's leading solutions together to supercharge customer retention and loyalty.  

Omnisend Launches Beta Version of Upgraded Reporting Feature 

Omnisend's reporting upgrade will allow e-commerce merchants to compare performance across channels, access new metrics, and see the impact of automated workflows.

NIQ Partners with Pacvue and Skai

New collaborations unlock deeper insights into today's digital retail environment.

GroupBy Integrates with Topsort

GroupBy and Topsort have partnered to help e-commerce retailers optimize sponsored product display.

Bloomreach Adds Merchandising Features to Discovery

New features in Bloomreach Discovery offer more control over which products customers see.

Robling and AnswerRocket Partner for GenAI Retail Analytics

Robling's and AnswerRocket's conversational BI solution empowers retailers with instant, data-driven insights into their retail performance.

Searchspring Introduces Dynamic Custom Profiles

Dynamic Custom Profiles deliver adaptive, shopper-specific recommendations with variable-based content.

Paytronix Upgrades Online Ordering with Additive Lead Time

Paytronix's new features expand throttling capabilities, enabling restaurants and convenience stores to set customizable lead time constraints around delivery timing, order preparation, limits, and capacity.

Descope Adds CIAM Capabilities

Google One Tap support, WordPress plugin, and no-code A/B testing round out Descope's new customer identity and access management capabilities.