Retail CRM > CRM News

Retail Customer Relationship Management (CRM) goes beyond maintaining contact data and transaction histories. A full-featured CRM for retailers can integrate point of sale (POS) system data to sketch a detailed picture of customers, sales goals, and the effectiveness of marketing campaigns. Explore our latest CRM news, analysis, and advice for everyone in retail sales.


Dentsu Aegis Acquires Media Storm to Strengthen Merkle's Multichannel Performance Media Services

Media Storm is the third acquisition of 2020 as Merkle focuses on strategic vertical growth in the media, entertainment, and retail segments.

PCI Pal Launches PCI Pal Digital

PCI Pal Digital offers security for payments across digital engagement channels, including webchat, social media, email, and SMS.

PCI Pal Named a Cisco Preferred Solution Partner

PCI Pal Agent Assist and IVR Payments achieve Cisco-compatible certification to provide integrated solutions that protect sensitive cardholder data in contact centers. (Featured on SmartCustomerService.com.)

Adobe Unveils Experience Cloud Enhancements at NRF

Adobe Experience Cloud system upgrades bring more customer insight and real-time capabilities to retailers.

Medallia Launches Social Rival Intelligence

Social Rival Intelligence helps retailers see what customers are experiencing and sharing about competitors on review sites.

PlumSlice Labs Partners with Cloudinary

Companies partner for end-to-end product experience and media asset management.

Coveo Launches Coveo for Commerce

Coveo for Commerce is an AI-powered solution that helps retailers deliver more relevant buying experiences.

Microsoft Adds Retail-Specific Solutions

New products related to Microsoft Dynamics 365 and other business applications provide more in-store and customer insights for retailers.

Oracle Retail Consumer Insights Launches

With Oracle Retail Consumer Insights, first-party data will help retailers identify prospective customers who share similar tastes to best existing buyers.

Frontdesk Rebrands as True Lark

The provider of conversational AI solutions for the beauty, health, and wellness market takes flight with new branding.

Encore Incentives Launches Customer Loyalty Accelerator

Encore Incentives' new loyalty app on Shopify App Store helps companies identify and reward high-value customers.

Blackbird Launches Cannabis Industry-Specific CRM Platform

The new Blackbird platform combines Baker CRM and Blackbird e-commerce.

Tulip Launches LiveConnect Messaging App

LiveConnect lets store associates chat with customers on WhatsApp, WeChat, Facebook Messenger and more

Viewbix Partners with Elo to Extend Video Marketing 

The video analytics and touchscreen solutions providers aim to empower companies with in-store interactive video marketing capabilities.

LiveChat Joins the PrestaShop Marketplace

Integration lets online merchants add live chat to their sites.

Avionos Partners with Bloomreach on Personalized Search

The integration between Avionos and Bloomreach enables companies to drive contextual commerce and increased access to product information.

1010data Launches Reporting Tools for the Consumer Purchase Journey

The solution portfolio compiles reports on Share of Wallet, New-Lost-Retained Customers, and Comparison Shopping.

Bluecore Launches Bluecore Site

Bluecore Site applies consumer and product insights to offers and recommendations as consumers move across digital channels.

IgnitionOne Partners with Enplug to Spearhead Personalization

The partnership between Enplug and IgnitionOne provides retailers with tools to personalize in-store shopping experiences.

Salesforce Introduces Lightning Order Management

Lightning Order Management brings together commerce, fulfillment, and customer service.