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Retail/E-Commerce CRM > CRM News

Retail customer relationship management (CRM) goes beyond maintaining contact data and transaction histories. A full-featured CRM for retailers can integrate point-of-sale (POS) system data to sketch a detailed picture of customers, sales goals, and the effectiveness of marketing campaigns. Explore our latest CRM news, analysis, and advice for everyone in retail sales.

 

Fast Simon Launches Merchandising AI Assistant

Fast Simon's Merchandising AI Assistant helps merchandisers create campaigns and displays using natural language.

CARTO Introduces AI Agents for Spatial Analytics

CARTO's AI Agents provides actionable insights into geospatial data.

Accenture Acquires Logic

Accenture adds retail technology transformation capabilities with the acquisition of Logic.

commercetools Joins Azure Marketplace

The move to Azure makes commercetools the first composable commerce vendor to be cloud-agnostic and cloud-native.

Impel Acquires Outsell

Adding Outsell's outreach capabilities to Impel AI creates an end-to-end AI sales and marketing automation platform for auto dealerships.

Bloomreach Adds Premium Loomi AI Features

Bloomreach's new Loomi AI features offer new ways to automate and optimize e-commerce personalization.

Fairchild Retail Media Network and Tutch Partner

tutch's in-store platform and Fairchild's LOCLshop combine to bring more customers in stores and curate their experiences when inside.

Ordergroove Launches Rotating Clubs

Ordergroove's Rotating Clubs combines product discovery with insights into subscription plans.

Bloomreach Integrates with Hospitality Software and Marketing Channels

Bloomreach's new integrations for hospitality companies bring guest data into Bloomreach Engagement for more personalized marketing.

Bloomreach Partners with SCAYLE

Bloomreach and SCAYLE are pairing up to enhance headless commerce with flexible, personalized shopping solutions.

GroupBy Adds Features for Command Center

GroupBy's new features leverage AI to streamline merchandising tasks.

Fast Simon Launches Personalization AI Embeddings

Fast Simon's Personalization AI Embeddings and sophisticated AI models seek to improve recommendations, search, and collections on e-commerce sites.

Bold Commerce Unveils Upsell and Cross-Sell Capabilities Bold Subscriptions for Shopify Checkout

Bold Subscriptions for Shopify Checkout and Bold Upsell can now work together to drive subscription conversion and increase average order value.

Bloomreach Offers Loomi Search+

Bloomreach's Loomi Search+ can handle longer search queries.

fabric Launches Product Catalog

fabric's Product Catalog helps retailers deliver product information to customers anywhere.

Sendbird Integrates with Shopify

Powered by OpenAI's latest large language model, Sendbird's AI chatbot enables Shopify merchants to use web chat.

Talkdesk Adds GenAI Capabilities to Talkdesk Retail Experience Cloud

New preconfigured generative artificial intelligence (GenAI)-powered workflows within Talkdesk Autopilot for Retail help companies fully resolve a broader range of complex inquiries using automated customer self-service.

Salesforce Adds to Consumer Goods Cloud

New Salesforce capabilities bring unified data and AI insights to Consumer Goods Cloud.

Bloomreach Partners with valantic and commercetools to Form the B2B Accelerator

B2B Accelerator has been designed to help B2B companies integrate a composable stack of e-commerce personalization solutions, including Bloomreach Discovery.

The Desire Company Launches Retail RMEDI 360

Desire's Retail RMEDI 360 platform redefines shopper experience with seamless integration of trusted product education.