Retail CRM > CRM News

Retail Customer Relationship Management (CRM) goes beyond maintaining contact data and transaction histories. A full-featured CRM for retailers can integrate point of sale (POS) system data to sketch a detailed picture of customers, sales goals, and the effectiveness of marketing campaigns. Explore our latest CRM news, analysis, and advice for everyone in retail sales.


NielsenIQ and GfK to Combine

NielsenIQ and GfK become one provider of information and analytics in consumer and retail measurement.

TINT Integrates with Shopify

TheĀ TINT-Shopify integration creates new opportunities for e-commerce retailers to reach and convert customers with user-generated content.

Algonomy Launches Mid-Year Release with CDP and Merchandising Tools

Algonomy's mid-year 2022 release includes a new customer data platform and new Forecast Right and Order Right solutions.

Klaviyo Expands Its Partner Network

Klaviyo has extended its partnership with BigCommerce, added a partnership with Upwork, and built integrations with Zendesk, Narvar, Rebuy, and Shopware.

IRI Launches Receipt Panel

Receipt Panel is integrated with IRI's OmniConsumer Suite to offer a complete view of consumer purchase behavior.

ProTexting Introduces Shopify Abandoned Cart SMS Reminders

With ProTexting, businesses can now send automated text messages to customers who leave items in their online shopping carts, reminding them to complete purchases.

NielsenIQ Acquires CGA

With its CGA acquisition, NielsenIQ can now offer a complete view of the on- and off-premises alcohol market.

Amplience and 64labs Launch the PWA Kit Headless Accelerator for Salesforce Commerce Cloud

The PWA Kit Headless Salesforce Accelerator helps online retailers accelerate storefront performance.

Algolia Adds AI Models in Recommend Spring Release 2022

Algolia Recommend and Algolia Search gain artificial intelligence models governed by customer behavior and privacy.

Talkdesk Launches Retail Experience Cloud

Talkdesk Retail Experience Cloud is a customer service platform purpose built to unify the retail customer journey. (Featured on SmartCustomerService.com.)

Celigo's Amazon MWS Integration Is Now Available on SAP StoreĀ 

By integrating with SAP Business ByDesign, Celigo optimizes ecommerce operations through end-to-end business process automation.

Signifyd Launches an App for Stripe

Signifyd Chargeback Recovery users can now track chargebacks directly through the Stripe Dashboard.

Staytuned Acquires Moonship

Staytuned has acquired Moonship, an AI-enabled personalized discounts app for Shopify merchants.

Omnicom Launches Supply Chain IQ Score

Supply Chain IQ Score leverages Crisp data to direct marketing spend away from products that are low in inventory.

NielsenIQ Launches Activate, a Retail Media Solution

NielsenIQ Activate allows retailers to leverage their own data to accelerate new revenue streams.

DataHawk Launches DataHawk Connections

DataHawk Connections aggregates e-commerce data and ties it to other business applications.

Searchspring Introduces Personalized Search & Merchandising

Searchspring's Personalized Search & Merchandising provides custom search results and category page recommendations for each shopper.

Veryfi Adds Mobile Receipt Capture to Veryfi Lens

Latest version of Veryfi Lens helps retailers capture and verify receipts for loyalty programs and other marketing efforts.

VNTANA Partners with ByondXR on 3D Virtual Showrooms in the Metaverse

3D technology provider VNTANA offers ByondXR users access to its 3D CMS platform

Sendlane Named BigCommerce Preferred Technology Partner

Sendlane is providing BigCommerce merchants access to its email and SMS marketing tools.