Retail/E-Commerce CRM > CRM News

Retail customer relationship management (CRM) goes beyond maintaining contact data and transaction histories. A full-featured CRM for retailers can integrate point-of-sale (POS) system data to sketch a detailed picture of customers, sales goals, and the effectiveness of marketing campaigns. Explore our latest CRM news, analysis, and advice for everyone in retail sales.


CommentSold Launches ClipHero

CommentSold's ClipHero is an AI-driven shoppable video generator designed for live commerce.

BigCommerce Adds 100 Features in Next Big Thing Product Launch

BigCommerce's Next Big Thing delivers major functional updates for multi-storefront, composability, B2B, AI innovation, omnichannel commerce, and more.

Celigo Partners with TikTok

Celigo and TikTok Shop partner to unlock insights and opportunities for retailers.  

Bloomreach Amplifies Discovery With Google Cloud AI

Bloomreach has added Google Cloud's Gemini and Vertex AI to its Bloomreach Discovery e-commerce search and merchandising engine.

LTIMindtree Introduces Composable Storefront on Salesforce

LTIMindtree's Composable Storefront on Salesforce helps companies quick-launch digital commerce experiences.

Contentstack Partners with Google Cloud

Contentstack has made its Composable Digital Experience Platform (DXP) available on Google Cloud Marketplace.

Searchspring Acquires Intelligent Reach

The Intelligent Reach acquisition enhances Searchspring's capabilities in product discovery, optimizing conversion rates across merchant and third-party sites.

CommentSold Launches PopClips

CommentSold's PopClips feature adds shoppable videos across platforms.

Algolia Integrates with commercetools

Algolia's AI Search platform is integrated into commercetools' composable commerce platform.

Salesforce Updates Commerce Cloud

Salesforce has brought additional artificial intelligence and data capabilities to Commerce Cloud.

Route Integrates with Klaviyo, Salesforce, Status, Recharge, and Zendesk,

Route is teaming up with Klaviyo, Salesforce, Status, Recharge, and Zendesk, empowering merchants to access a full tech stack for e-commerce in one place.

Standard AI Debuts Vision Analytics Platform for Retail

Standard AI's Vision Analytics provides retailers with insight into shoppers' in-store behaviors.

Standard AI Debuts Vision Analytics Platform for Retail

Standard AI's Vision Analytics provides retailers with insight into shoppers' in-store behaviors.

Monetate Adds AI to Personalized Search

Monetate Personalized Search users can deliver AI-driven search experiences that can be further refined through integrated AB testing and segmentation.

Nosto and Klaviyo Integrate

Nosto's Klaviyo integration will help online retailers scale hyper-personalized, cross-channel shopping experiences

Jumpmind Launches CX Connect

Jumpmind's CX Connect brings interactive and personalized digital engagement to inspire shoppers at checkout.

SheerID Launches SheerID InStore

SheerID InStore gives retailers a digital solution for gated offers and promotions in stores.

SAP Adds Payment Capabilities to Commerce Cloud

SAP's Commerce Cloud's composable payment options enhance the customer experience at checkout.

Brevo Launches Commerce Suite

Brevo Commerce Suite brings together Brevo's Marketing, Conversations, and Customer Data Platforms.

Riskified Launches Auth Rate Enhance

Riskified's Auth Rate Enhance helps e-commerce merchants increase conversions and revenue and optimize approval and card issuer authorization rates.