Retail CRM > CRM News

Retail Customer Relationship Management (CRM) goes beyond maintaining contact data and transaction histories. A full-featured CRM for retailers can integrate point of sale (POS) system data to sketch a detailed picture of customers, sales goals, and the effectiveness of marketing campaigns. Explore our latest CRM news, analysis, and advice for everyone in retail sales.


IgnitionOne Partners with Enplug to Spearhead Personalization

The partnership between Enplug and IgnitionOne provides retailers with tools to personalize in-store shopping experiences.

Salesforce Introduces Lightning Order Management

Lightning Order Management brings together commerce, fulfillment, and customer service.

Qubit Launches Start for Peaks to Help Retailers Through the Holiday Season

Qubit's new personalization package decreases resource impact on retailers during peak holiday shopping periods.

JRNI Introduces Adaptable Journeys

JRNI's Adaptable Journeys feature a configurable catalog of pre-designed customer journeys to increase bookings.

Koupon Media and Punchh Partner on Loyalty Marketing Solution

The partnership between Punchh and Koupon will help convenience store retailers deliver a data-backed, omnichannel loyalty experience to shoppers.

Chatmeter Updates Pulse and Analytics Studio

Chatmeter's advancements in text and sentiment analytics provide greater accuracy, more actionable insights, and enhanced custom reporting.

Amazon Testing One-Tap Ratings for Customer Feedback

With a new technology that Amazon is testing, shoppers will be able to tap once to leave star reviews for products purchased.

HGS Unveils HGS Digital

HGS Digital will provide a suite of digital offerings based on data, automation, cloud solutions, and HGS' DigiCX platform.

ProTexting Integrates with Amazon to Encourage Customer Reviews

ProTexting's Amazon integration will allow e-commerce sellers to connect with customers via text messaging.

3DCart Partners with ClearSale

3dcart and ClearSale deliver e-commerce fraud protection solutions.

Zaius Integrates with Magento

Zaius has joined the Magento Technology Partner program and released an extension for Magento 2, offering a unified view of the customer across the entire organization, from commerce to marketing.

PerimeterX Acquires PageSeal

PerimeterX has expanded its offerings for e-commerce with the acquisition of PageSeal and the release of PerimeterX Page Defender.

FrontdeskAI Adds Customer Engagement Analytics

Frontdesk's AI-powered dashboards deliver intelligence and insights across all franchise locations. (Featured on SmartCustomerService.com.)

Shopify Launches Shopify Chat

Shopify Chat advances conversational commerce for retailers.

Paytronix Acquires Open Dining

Following its acquisition by Paytronix, Open Dining will now be known as Paytronix Order & Delivery.

Yiftee and Thanx Partner

The integration between Yiftee and Thanx lets retailers and restaurant chains coordinate digital gift card programs.

Contentful Announces Agile E-Commerce Solution

The solution aims to help retailers manage content across multiple channels more effectively.

Theatro and Opterus Partner on a Retail Task Management Solution

The partnership will combine Theatro's intelligent assistant and Opterus' execution management solution to assign tasks from a centralized platform directly into the ear of each employee.

Punchh Launches Predictive Customer Lifetime Value (PCLV)

Punchh PCLV is the first in a suite of products built to maximize marketing campaigns using machine learning.

Contentsquare and Monetate Partner for Personalization

The partnership between Monetate and Contentsquare allow e-commerce retailers to increase their marketing personalization efforts.