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Retail/E-Commerce CRM > CRM News

Retail customer relationship management (CRM) goes beyond maintaining contact data and transaction histories. A full-featured CRM for retailers can integrate point-of-sale (POS) system data to sketch a detailed picture of customers, sales goals, and the effectiveness of marketing campaigns. Explore our latest CRM news, analysis, and advice for everyone in retail sales.

 

Wildfire Launches Loyalty Platform

Wildfire's loyalty platform lets consumers earn cash back and rewards on AI-assisted shopping.

Spreetail Launches Listing Doctor

Spreetail's Listing Doctor uses AI to detect and fix content issues.

PriceSpider Updates Its Shoppable and Price Monitoring product suites

PriceSpider is adding more in-depth retail intelligence into its shoppable media product portfolio.

Algolia Updates Its Intelligent Fashion Solution

Algolia's latest AI innovations in the Intelligent Fashion Solution deliver deeply personal, stylishly curated shopping experiences for fashion consumers.

Glance Launches AI-Native Commerce Platform

Glance's new platform is powered by an AI architecture fusing predictive intelligence, neural visualization, and real-time orchestration.

commercetools Launches Commerce MCP and AI Hub

commercetools' new AI-native capabilities make composable commerce systems inherently connected and actionable for AI agents.

Skai Expands Platform with Commerce Insights and Operations Solutions

Skai's new product suite unifies marketing and commerce functions.

Upscale AI Launches with Upscale Studio for Ads on Streaming

Upscale Studio is helping e-commerce companies make, run, and optimize TV ads using generative AI and machine learning.

Paytronix Upgrades in-App Navigation

Paytronix's branded mobile app for restaurants and convenience stores now includes interstitials and deep linking messages. 

NielsenIQ Expands NIQ Product Insights

NIQ Product Insights will enable global retail and CPG companies to address and adapt to regional regulatory changes, spot early shopping trends, and personalize and innovate products for consumers.

Bloomreach Adds Marketing and E-Commerce Solutions

Bloomreach's new features enable AI-driven personalization and customer engagement across marketing and product discovery.

commercetools Unveils Spring 2025 Compilations

Commercetools' latest innovations span customer experience, global expansion, and team empowerment.

Worldeye Technologies Acquires DataHawk

Worldeye's acquisition of DataHawk expands its e-commerce solutions portfolio.

Ordergroove Launches Frontier

Ordergroove Frontier is designed to help companies increase recurring subscription revenue.

Ordergroove Launches Experiments

Ordergroove Experiments helps companies A/B test their subscription promotions.

Appriss Retail Partners with Shopify

Appriss Retail introduces an AI-enabled returns fraud solution for Shopify.

ServiceNow Acquires Logik.ai

ServiceNow boosts its CRM offering with the acquisition of Logik.ai's CPQ solution.

Fast Simon Launches Curated Sets For Online Merchandising

Fast Simon's Curated Sets presents matching and coordinating items to online shoppers.

Coveo Named a Shopify Partner

Coveo is now a Shopify Premier Technology Partner, helping companies fuel revenue growth with AI search, product discovery, and generative experiences.

Searchspring Unveils Next-Gen Personalization for Ecommerce Merchants

Searchspring's latest Personalization suite update includes AI-powered product recommendations.