Retail CRM > CRM News

Retail Customer Relationship Management (CRM) goes beyond maintaining contact data and transaction histories. A full-featured CRM for retailers can integrate point of sale (POS) system data to sketch a detailed picture of customers, sales goals, and the effectiveness of marketing campaigns. Explore our latest CRM news, analysis, and advice for everyone in retail sales.


Snap and Verishop Partner on E-Commerce Capability

Verishop debuts curated shopping experience with Snapchat through Snap Mini and custom try-on augmented reality lenses.

Semafone Launches SecureWeb+ for Payments on Third-Party Websites

Semafone SecureWeb+ secures payments on third-party merchant websites and CRM systems without compromising PCI DSS compliance.

Satisfi Labs and Noble Partner on Food & Beverage Assistant

Food & Beverage Assistant provides on-demand answers and ordering through chat.

Cloudinary Launches SAP Commerce Cloud Extension

Cloudinary's integrationwith SAP Commerce Cloud helps online retailers manage, transform, optimize, and deliver images and videos at scale

Sparkfly Partners with Vibes for Insights on Mobile Campaigns, Consumer Engagement Strategies

Partnership expands Vibes' ability to track omnichannel attribution of mobile messaging.

Talkdesk Launches Healthcare and Financial Services Experience Clouds

Talkdesk launches industry-specific contact center solutions for healthcare and financial services at its Opentalk event. (Featured on SmartCustomerService.com.)

VNTANA Partners with Browzwear

The VNTANA-Browzwear partnership enables 3D design asset automation for the fashion industry.

Bambuser Launches Social Multistreaming

Bambuser Social Multistreaming helps retailers bring Live Video Shopping Events to Facebook, YouTube, and other social channels.

Punchh Announces 2021 Spring Release

Punchh's 2021 Spring release includes expanded analytics and engagement capabilities.

Fast Simon Unveils SDK for Headless Commerce

Fast Simon's new SDK provides developers with creative control of front-end shopping experiences.

Dynamic Yield and Leaf Announce Integration

The integration between Leaf and Dynamic Yield brings together in-store and online personalization.

Talkdesk Launches Flexible Shopping Solution

Talkdesk Flexible Shopping helps retailers and manufacturers ready their contact centers for new ways of shopping.

Linc Launches Auto-Delivery Digital Worker

Linc's Auto-Delivery Digital Worker helps retailers facilitate auto-delivery subscriptions.

Tattle Integrates with Alpine IQ

Integration of Tattle and Alpine IQ technologies helps cannabis retailers gather and act of customer feedback.

Software Advice Sees Clicks and Bricks Paving the Way in 2021

New research finds that a third of small businesses are moving a physical store online.

NielsenIQ Launches Omnishopper Solution

NielsenIQ's Omnishopper is designed to help companies understand U.S. omnishopping consumer behavior.

Akeneo Launches PXM Studio

Akeneo's PXM Studio helps lets businesses craft product experiences across channels.

Medallia Launches Prebuilt Solutions for Healthcare and Sales Industries

Medallia's latest prepackaged solutions provide insights and feedback into healthcare and field sales.

Crisp Joins NielsenIQ Connect Partner Network

As a member of the NielsenIQ Connect Partner Network, Crisp empowers food and beverage companies with access to more customer and operational data.

Inmar Intelligence Partners with Convey

Inmar Intelligence and Convey are announcing a joint offering to enhance the online shopping customer experience