Retail CRM > CRM News

Retail Customer Relationship Management (CRM) goes beyond maintaining contact data and transaction histories. A full-featured CRM for retailers can integrate point of sale (POS) system data to sketch a detailed picture of customers, sales goals, and the effectiveness of marketing campaigns. Explore our latest CRM news, analysis, and advice for everyone in retail sales.


Session AI Announces Cartridge for B2C Commerce

Session AI's Cartridge for Salesforce B2C Commerce helps Salesforce Commerce Cloud customers increase revenue and drive conversions of anonymous site traffic.

Mitto Integrates with Shopify

Mitto's integration allows Shopify merchants to send SMS/text messages for cart abandonment reminders.

Smarter.ai Launches CommerceIQ

Smarter.ai's CommerceIQ enables automated personalized communications at scale.

Mood Media Acquires Vibenomics

Mood Media expands its in-store advertising solutions with acquisition of Vibenomics.

Daasity Expands Marketing Attribution Models

Daasity's new marketing attribution models help companies analyze upstream channels.

Paytronix Integrates with mParticle

Integration enables retailers to stream loyalty, messaging engagement, and ordering data from Paytronix to mParticle.

AfterShip Launches Personalization for Shopify

AfterShip has introduced Personalization as a Shopify Checkout Extensibility Launch Partner to provide upsell and cross-sell solutions.

Paytronix Launches Mobile Experience Builder

Paytronix's Mobile Experience Builder lets companies update mobile apps and hyper-personalize customer interactions.

BigCommerce Launches BOPIS

BigCommerce is now enabling merchants to offer buy online pickup in store.

Instagram's End of Live Shopping Signals a Larger Social Commerce Bust

Instagram is sunsetting its Live Shopping feature in March, highlighting the challenges of making livestream shopping profitable.

Birdzi and LOC Software Integrate

Birdzi's integration with LOC Software aims to improve digital couponing and loyalty for the grocery industry.

WPP Partners with BigCommerce

WPP and BigCommerce partner to enhance global ecommerce offerings.

CommerceIQ Launches E-commerce Sales Management Pro

CommerceIQ's ESM Pro helps companies plan, monitor, and execute on e-commerce sales strategies on Amazon.

BigCommerce Partners with InfoTrax

InfoTrax and BigCommerce integration will give direct sales companies access to commissions management system with a modern ecommerce platform.

SimplicityDX Launches Edge Storefronts

SimplicityDX's Edge Storefronts makes any content on any channel shoppable in minutes.

Mirakl and Pattern Partner to Help Companies Score on Marketplaces

Pattern vendors can now reach millions of additional customers via Mirakl Connect, home to more than 350 marketplaces.

Sendinblue Acquires Captain Wallet

Sendinblue's Captain Wallet acquisition deepens its reach in retail and loyalty marketing.

BigCommerce Expands Multi-Storefront for SMBs

Small and midsized merchants can now launch multiple storefronts from a single BigCommerce store.

Uniform and Algolia Partner

Uniform partners with Algolia for delivering digital content to customers.

Kore.ai Announces mParticle Partnership and Retail Assist Launch

Kore.ai is expanding search engine, chatbot, and intelligent automation capabilities for retailers and online merchants.