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Manufacturing/Automotive CRM > CRM News

Customer Relationship Management (CRM) solutions for manufacturers offer new capabilities and can radically improve business processes that have not changed in years. 

Numa Launches Smart Inbox

Numa's Smart Inbox is a voice AI solution that understands every customer conversation for auto dealerships.

GoTo Introduces Connect AI Receptionist for Auto Dealerships

GoTo Connect AI Receptionist provides dealership with automated scheduling

Acxiom Partners with Client Command

Acxiom and Client Command have teamed up to bring real-time shopper identification to automotive marketing

Kenect Introduces Voice AI

Kenect Voice AI is a virtual receptionist for auto dealerships and service departments.

ID Privacy AI Unveils Agentic Voice-First AI BDC Workforce Integrated with Automotive CRMs

ID Privacy's BDC Pro redefines the last-mile of dealership AI engagement with persistent-memory AI agents that speak, remember, and act across voice, SMS, email, social, and web conversations.

Marchex Launches Engage for Service

Marchex's Engage for Service is a conversational intelligence solution for auto dealership service departments.

GoTo Introduces GoTo Connect for Automotive

GoTo Connect for Automotive is a unified communications platform for auto dealerships.

Propel Launches Propel One Agentic AI Suite Powered by Salesforce's Agentforce

Propel's Agentic AI solutions span engineering, quality, marketing, product management, supply chain, sales, and service/support.

Conversica Launches AI Agents for Automotive Dealerships

Conversica's Agentic AI with Inventory provides car buyers with 24/7 real-time access to new and used inventory for customer service responses.

Marchex Partners with DealerOn

DealerOn will offer Marchex's AI-powered conversation intelligence solutions.

Steer Merges with AutoOps

The merger adds AutoOps' scheduling tools to Steer's CRM solution for auto repair shops.

Impel Acquires Outsell

Adding Outsell's outreach capabilities to Impel AI creates an end-to-end AI sales and marketing automation platform for auto dealerships.

InfoSum and Experian Partner on Automotive Ad Solution

New solution helps auto manufacturers enrich and extend first-party data to better connect and engage with the right buyer at the right moment.

Minerva CQ Launches LLM Specific to EV Charging

Minerva CQ's latest generative AI solution is designed specifically for electric vehicle charging customer service.

AutoService AI Launches French and Spanish Language Digital Voice Assistants for Automotive Dealerships

AutoService AI's Allio voice assistant uses natural language processing to support dealership customers with conversational AI in their native languages. (Featured on SpeechTechMag.com.)

SugarCRM Partners with SYSPRO

The integrated solution uses ERP data to uncover cross-selling opportunities.

Marchex Launches Spotlight for Automotive

Marchex's Spotlight for Automotive is an AI-powered conversation intelligence solution for car manufacturers and dealerships.

Salesforce Adds AI and Automation to Automotive Cloud

Salesforce plans Einstein GPT integration as partner Conversica brings generative AI integration to Automotive Cloud.

Covideo Deepens Integration with Elead

Updates help auto dealers create and manage personalized video messages at scale.

Konect.ai Partners with TotalCX

Partnership blends TotalCX's conversational AI with Konect's SMS capabilities.