Healthcare CRM > CRM News

Customer Relationship Management (CRM) data and technology solutions are vital for healthcare companies seeking to create highly personalized experiences. There are two basic types of healthcare CRMs, one is for a healthcare organization to stay in contact with their patients, the other is for a healthcare organization to stay in contact with referring organizations.

Explore our latest CRM news, analysis, and advice for the healthcare industry.

Mango Voice Introduces Contact Sync for Healthcare

Mango Voice's Contact Sync helps medical practices manage patient data.

Assort Health Launches Generative AI Solution for Healthcare Call Centers

Assort Health's new generative AI solution is designed to reduce wait times for medical office's call centers. (Featured on SmartCustomerService.com.)

Talkdesk Launches Autopilot for Healthcare

Talkdesk extends AI and integration capabilities in healthcare with industry-specific Talkdesk Autopilot solution. (Featured on SmartCustomerService.com.)

Genesys Partners with Epic

Genesys and Epic team up to help clinicians improve the patient experience by integrating Genesys Cloud and Epic Cheers.

RingCentral Launches RingCentral for Healthcare

RingCentral for Healthcare offers electronic health record integration and generative AI capabilities.

Qualtrics Integrates with Epic Health Records

Qualtrics' collaboration with Epic brings patient experience data to the health records.

Theta Lake Expands RingCentral Integration

Theta Lake launches Smart Capture for RingCentral Contact Center.

P360 Debuts Generative AI-Powered Information Platform

P360's new platform provides healthcare providers and patients with real-time answers and access to current product information.

Syniverse and Epic Introduce Text Messaging through Hello World

Healthcare providers using Epic can now offer patients two-way texting to stay on top of appointments, prescriptions, billing, and more via text updates.

Talkdesk Integrates with Epic

Talkdesk has integrated its Healthcare Experience Cloud platform with Epic's electronic health record (EHR) software. (Featured on SpeechTechMag.com.)

Klaviyo Launches Klaviyo For Wellness

Klaviyo For Wellness, complete with Mindbody, Zenoti, and Boulevard integrations, is built to help wellness companies thrive in the digital age.

Daon to Bring Trusted Identity Proofing and Authentication Solutions to Healthcare

Daon is expanding its healthcare offerings for patient and provider identity verification.

Salesforce Launches Commerce Cloud Capabilities for Healthcare and Life Sciences

New features on Commerce Cloud help healthcare and life science companies sell directly to customers.

Authenticx Launches Autoscoring Tool

Authenticx's Autoscoring Tool helps companies analyze and evaluate customer interactions.

UserTesting Adds Health and Wellness Templates to Human Insights Platform

UserTesting's new health and wellness test templates unlock the patient perspective, helping organizations improve the design and development of patient experiences.

CRM Systems to See Robust Growth in Healthcare

The market for CRM in healthcare settings is expected to nearly double by 2026, research finds.

Verint Updates Interaction Recording for Microsoft Teams

Verint Customer Engagement Platform powers interaction recording to centrally capture, store, retrieve, and analyze Microsoft Teams communications.

Twilio Unveils Segment for Healthcare & Life Sciences

Twilio Segment's customer data platform enables healthcare organizations to move from transactional to relationship-based care.

Dstillery Partners with PurpleLab for Custom Patient Targeting

Dstillery's cookieless patient targeting solution is further enhanced real-world data from PurpleLab.

Outbound AI Launches PayerVA Console

Outbound AI's PayerVA Console is an automated solution for medical billing.