SoundHound Partners with Allina Health

SoundHound and Allina collaborated to launch Alli, an AI agent for patient self-service. (Featured on SpeechTechMag.com.)

Relatient Launches Dash Voice AI Agent to Automate Patient Appointment Management in Call Centers

Relatient Dash Voice AI automates scheduling-related phone calls for healthcare organizations. (Featured on SmartCustomerService.com.)

Omilia Partners with SpinSci

Omilia's partnership with SpinSci brings together conversational AI and electronic health record systems.

Authenticx Launches Healthcare-Specific AI for Contact Center Quality Management

Trained on healthcare conversations, Authenticx's new solution provides performance insights and quality assurance scalability in the healthcare industry. (Featured on SmartCustomerService.com.)

Talkdesk Launches AI Agents for Healthcare

Talkdesk AI Agents for Healthcare uses agentic AI to automate patient and member access, service, and support workflows. (Featured on SmartCustomerService.com.)

8x8 Partners with SpinSci

The partnership integrates SpinSci's Patient Assist technology with 8x8 Contact Center. (Featured on SmartCustomerService.com.)

Situm and HappyOrNot Partner

Situm and HappyOrNot partnership combines indoor positioning and satisfaction measurement tools for large indoor spaces.

Calabrio Launches AI-Driven Solution for Healthcare

Calabrio is leading a partnership developing a platform to manage virtual and human agents for telemedicine and patient contact centers. (Featured on SmartCustomerService.com.)

Weave Unveils Email Marketing Tool for Healthcare Providers

Weave's new Email Marketing tools includes an AI-powered assistant and advanced features to streamline campaign creation and improve deliverability.

MiQ Introduces Hospital & Doctor Influence Measurement Solution

MiQ's Hospital & Doctor Influence Measurement connects digital advertising to actual patient visits.

Authenticx Launches Ava, an AI-Powered Assistant

Authenticx's Ava enables organizations to navigate customer data and access feedback.

Zingly.ai Partners with Ascend Technologies

Zingly's partnership with Ascend is bringing CX innovations for regulated industries.

Weave Launches Call Intelligence for Healthcare

Weave's Call Intelligence product incorporates generative AI to unlock hidden revenue opportunities.

Clarify Health Launches Performance IQ Suite

Clarify Performance IQ Suite empowers health plans, providers, and others to tackle costs and quality improvement.

Talkdesk Introduces Healthcare Experience Cloud for Payers

Talkdesk's Healthcare Experience Cloud for Payers is an AI-powered contact center solution purpose-built for healthcare insurance providers.

Vizient and Qualtrics Partner to Develop Predictive Experience Metrics for Healthcare

Qualtrics and Vizient combine quality and patient experience data to link patient experience and clinical outcomes.

mPulse Acquires Zipari

Acquisition combines mPulse's Health Experience and Insights technology with Zipari's platform to drive customer engagement.

AvaSure, Oracle Collaborate with NVIDIA on AI-Powered Virtual Concierge for Healthcare

New Virtual Concierge helps healthcare providers and patients access services and information for an AI-powered bedside experience.

Talkdesk Extends Epic Collaboration

Talkdesk Copilot can now be directly embedded within the Epic Cheers medical CRM platform.

Qualtrics Adds Capabilities for Personalized Healthcare Experiences

Qualtrics is working with Epic to enhance understanding of patient and employee experiences.