Zappix’s Digital Patient Engagement Solution Is Now Available in Epic Connection Hub

Zappix integrates with Epic, allowing healthcare providers to add digital engagement to their workflows.

Boulevard Launches Text Marketing

Boulevard's Text Marketing enables salons, spas, medspas, and barbershops to reach clients instantly and directly with targeted SMS campaigns 

Acxiom and DeepIntent Integrate

Integration combine's Acxiom's healthcare customer data with DeepIntent's marketing capabilities.

Mango Voice Introduces Contact Sync for Healthcare

Mango Voice's Contact Sync helps medical practices manage patient data.

Assort Health Launches Generative AI Solution for Healthcare Call Centers

Assort Health's new generative AI solution is designed to reduce wait times for medical office's call centers. (Featured on SmartCustomerService.com.)

Talkdesk Launches Autopilot for Healthcare

Talkdesk extends AI and integration capabilities in healthcare with industry-specific Talkdesk Autopilot solution. (Featured on SmartCustomerService.com.)

Genesys Partners with Epic

Genesys and Epic team up to help clinicians improve the patient experience by integrating Genesys Cloud and Epic Cheers.

RingCentral Launches RingCentral for Healthcare

RingCentral for Healthcare offers electronic health record integration and generative AI capabilities.

Qualtrics Integrates with Epic Health Records

Qualtrics' collaboration with Epic brings patient experience data to the health records.

Theta Lake Expands RingCentral Integration

Theta Lake launches Smart Capture for RingCentral Contact Center.

P360 Debuts Generative AI-Powered Information Platform

P360's new platform provides healthcare providers and patients with real-time answers and access to current product information.

Syniverse and Epic Introduce Text Messaging through Hello World

Healthcare providers using Epic can now offer patients two-way texting to stay on top of appointments, prescriptions, billing, and more via text updates.

Talkdesk Integrates with Epic

Talkdesk has integrated its Healthcare Experience Cloud platform with Epic's electronic health record (EHR) software. (Featured on SpeechTechMag.com.)

CRM Across the Wire

Klaviyo Launches Klaviyo For Wellness

15 Jun 2023

Klaviyo For Wellness, complete with Mindbody, Zenoti, and Boulevard integrations, is built to help wellness companies thrive in the digital age.

CRM Across the Wire

Daon to Bring Trusted Identity Proofing and Authentication Solutions to Healthcare

14 Apr 2023

Daon is expanding its healthcare offerings for patient and provider identity verification.

CRM Across the Wire

Salesforce Launches Commerce Cloud Capabilities for Healthcare and Life Sciences

13 Apr 2023

New features on Commerce Cloud help healthcare and life science companies sell directly to customers.

CRM Across the Wire

Authenticx Launches Autoscoring Tool

14 Feb 2023

Authenticx's Autoscoring Tool helps companies analyze and evaluate customer interactions.

CRM Across the Wire

UserTesting Adds Health and Wellness Templates to Human Insights Platform

14 Dec 2022

UserTesting's new health and wellness test templates unlock the patient perspective, helping organizations improve the design and development of patient experiences.

CRM Across the Wire

CRM Systems to See Robust Growth in Healthcare

25 Nov 2022

The market for CRM in healthcare settings is expected to nearly double by 2026, research finds.

CRM Across the Wire

Verint Updates Interaction Recording for Microsoft Teams

15 Nov 2022

Verint Customer Engagement Platform powers interaction recording to centrally capture, store, retrieve, and analyze Microsoft Teams communications.