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Healthcare CRM > CRM News

Customer Relationship Management (CRM) data and technology solutions are vital for healthcare companies seeking to create highly personalized experiences. There are two basic types of healthcare CRMs, one is for a healthcare organization to stay in contact with their patients, the other is for a healthcare organization to stay in contact with referring organizations.

Explore our latest CRM news, analysis, and advice for the healthcare industry.

Pypestream Integrates E-Signature Capabilities Within Conversational User Experiences

Pypestream integrates with DocuSign for e-signature automation within conversational transactions.

RevSpring Releases Talksoft and IVR Advantage

Talksoft patient messaging and IVR Advantage are designed to increase critical communications capabilities and self-service digital payments.

Medallia Partners with Veeva Systems

Veeva CRM Suggestions is integrated with Medallia's Experience Cloud.

Veeva CRM Integrates with Crossix DIFA Marketing Analytics

Veeva CRM Boost for DIFA provides complete insight into field and marketing activity across channels.

Sprinklr and Facebook Partner to Support Health Organizations During COVID-19

Sprinklr is part of a new program that Facebook is launching to help health organizations optimize Messenger experiences to communicate with the public.

Inference Solutions Launches FAQ On-Demand IVA

Inference Solutions is offering businesses, healthcare providers, and government agencies a team of virtual agents to keep up with a surge in FAQs amid the coronavirus outbreak. (Featured on SmartCustomerService.com.)

Avaya Offers Free Agent for Desktop During Coronavirus Outbreak

Avaya Agent for Desktop can transition contact centers to a flexible, work-from-home model. (Featured on SmartCustomerService.com.)

Aprimo Launches Aprimo for Life Sciences

Aprimo's first industry-specific solution helps life sciences firms with content production and work management.

Qliqsoft Launches Quincy, a Healthcare Chatbot

Quincy is a platform for building healthcare-specific chatbots.

Frontdesk Rebrands as True Lark

The provider of conversational AI solutions for the beauty, health, and wellness market takes flight with new branding.

Veeva Adds Collaboration and Productivity Improvements to Veeva CRM

Veeva CRM Dynamic Attributes and Salesforce Lightning Business Apps for Veeva CRM are designed to improve team collaboration and productivity.

HGS Unveils HGS Digital

HGS Digital will provide a suite of digital offerings based on data, automation, cloud solutions, and HGS' DigiCX platform.

Top Down Partners with Infosys

Top Down and Infosys team up for cloud-native customer communications management solutions.

LifestyleCX Integrates with Sherpa CRM

Senior living solutions providers integrate solutions.

OZ Partners with Medallia

The two companies are partnering to create digital experience-driven solutions for customers across industries.

Veeva Adds AI to CRM and Commercial Cloud

Veeva is adding artificial intelligence across most of its product portfolio.

Gartner Says U.S. Pharmaceutical Companies Must Be More Patient-Centric

A Gartner report has ranked the digital performance of 88 U.S. pharmaceutical companies, and 75 percent rank above average.

Updox Adds Text and Video Chat

Updox's chat offerings expand outreach capabilities for pharmacies.

Enquire and Roobrik Integrate

Enquire's CRM and Roobrik's decision platform integrate to optimize marketing and sales.

Pegasystems Upgrades Healthcare Suite

Pegasystems has unified its care management, customer service, and marketing applications for healthcare into one platform.