Mango Voice Introduces Contact Sync for Healthcare
26 Mar 2024
Mango Voice's Contact Sync helps medical practices manage patient data.
Assort Health Launches Generative AI Solution for Healthcare Call Centers
14 Mar 2024
Assort Health's new generative AI solution is designed to reduce wait times for medical office's call centers. (Featured on SmartCustomerService.com.)
Talkdesk Launches Autopilot for Healthcare
13 Mar 2024
Talkdesk extends AI and integration capabilities in healthcare with industry-specific Talkdesk Autopilot solution. (Featured on SmartCustomerService.com.)
Genesys Partners with Epic
07 Mar 2024
Genesys and Epic team up to help clinicians improve the patient experience by integrating Genesys Cloud and Epic Cheers.
RingCentral Launches RingCentral for Healthcare
06 Feb 2024
RingCentral for Healthcare offers electronic health record integration and generative AI capabilities.
Qualtrics Integrates with Epic Health Records
05 Dec 2023
Qualtrics' collaboration with Epic brings patient experience data to the health records.
Theta Lake Expands RingCentral Integration
20 Sep 2023
Theta Lake launches Smart Capture for RingCentral Contact Center.
P360 Debuts Generative AI-Powered Information Platform
12 Sep 2023
P360's new platform provides healthcare providers and patients with real-time answers and access to current product information.
Syniverse and Epic Introduce Text Messaging through Hello World
29 Aug 2023
Healthcare providers using Epic can now offer patients two-way texting to stay on top of appointments, prescriptions, billing, and more via text updates.
Talkdesk Integrates with Epic
22 Aug 2023
Talkdesk has integrated its Healthcare Experience Cloud platform with Epic's electronic health record (EHR) software. (Featured on SpeechTechMag.com.)
Klaviyo Launches Klaviyo For Wellness
15 Jun 2023
Klaviyo For Wellness, complete with Mindbody, Zenoti, and Boulevard integrations, is built to help wellness companies thrive in the digital age.
Daon to Bring Trusted Identity Proofing and Authentication Solutions to Healthcare
14 Apr 2023
Daon is expanding its healthcare offerings for patient and provider identity verification.
Salesforce Launches Commerce Cloud Capabilities for Healthcare and Life Sciences
13 Apr 2023
New features on Commerce Cloud help healthcare and life science companies sell directly to customers.
Authenticx Launches Autoscoring Tool
14 Feb 2023
Authenticx's Autoscoring Tool helps companies analyze and evaluate customer interactions.
UserTesting Adds Health and Wellness Templates to Human Insights Platform
14 Dec 2022
UserTesting's new health and wellness test templates unlock the patient perspective, helping organizations improve the design and development of patient experiences.
CRM Systems to See Robust Growth in Healthcare
25 Nov 2022
The market for CRM in healthcare settings is expected to nearly double by 2026, research finds.
Verint Updates Interaction Recording for Microsoft Teams
15 Nov 2022
Verint Customer Engagement Platform powers interaction recording to centrally capture, store, retrieve, and analyze Microsoft Teams communications.
Twilio Unveils Segment for Healthcare & Life Sciences
15 Nov 2022
Twilio Segment's customer data platform enables healthcare organizations to move from transactional to relationship-based care.
Dstillery Partners with PurpleLab for Custom Patient Targeting
13 Oct 2022
Dstillery's cookieless patient targeting solution is further enhanced real-world data from PurpleLab.
Outbound AI Launches PayerVA Console
27 Sep 2022
Outbound AI's PayerVA Console is an automated solution for medical billing.