Pypestream Integrates E-Signature Capabilities Within Conversational User Experiences
02 Jun 2020
Pypestream integrates with DocuSign for e-signature automation within conversational transactions.
RevSpring Releases Talksoft and IVR Advantage
27 May 2020
Talksoft patient messaging and IVR Advantage are designed to increase critical communications capabilities and self-service digital payments.
Medallia Partners with Veeva Systems
19 May 2020
Veeva CRM Suggestions is integrated with Medallia's Experience Cloud.
Veeva CRM Integrates with Crossix DIFA Marketing Analytics
30 Apr 2020
Veeva CRM Boost for DIFA provides complete insight into field and marketing activity across channels.
Sprinklr and Facebook Partner to Support Health Organizations During COVID-19
24 Mar 2020
Sprinklr is part of a new program that Facebook is launching to help health organizations optimize Messenger experiences to communicate with the public.
Inference Solutions Launches FAQ On-Demand IVA
23 Mar 2020
Inference Solutions is offering businesses, healthcare providers, and government agencies a team of virtual agents to keep up with a surge in FAQs amid the coronavirus outbreak. (Featured on SmartCustomerService.com.)
Avaya Offers Free Agent for Desktop During Coronavirus Outbreak
11 Mar 2020
Avaya Agent for Desktop can transition contact centers to a flexible, work-from-home model. (Featured on SmartCustomerService.com.)
Aprimo Launches Aprimo for Life Sciences
28 Jan 2020
Aprimo's first industry-specific solution helps life sciences firms with content production and work management.
Qliqsoft Launches Quincy, a Healthcare Chatbot
10 Jan 2020
Quincy is a platform for building healthcare-specific chatbots.
Frontdesk Rebrands as True Lark
06 Jan 2020
The provider of conversational AI solutions for the beauty, health, and wellness market takes flight with new branding.
Veeva Adds Collaboration and Productivity Improvements to Veeva CRM
05 Dec 2019
Veeva CRM Dynamic Attributes and Salesforce Lightning Business Apps for Veeva CRM are designed to improve team collaboration and productivity.
HGS Unveils HGS Digital
16 Sep 2019
HGS Digital will provide a suite of digital offerings based on data, automation, cloud solutions, and HGS' DigiCX platform.
Top Down Partners with Infosys
12 Aug 2019
Top Down and Infosys team up for cloud-native customer communications management solutions.
LifestyleCX Integrates with Sherpa CRM
10 Jun 2019
Senior living solutions providers integrate solutions.
OZ Partners with Medallia
30 May 2019
The two companies are partnering to create digital experience-driven solutions for customers across industries.
Veeva Adds AI to CRM and Commercial Cloud
15 May 2019
Veeva is adding artificial intelligence across most of its product portfolio.
Gartner Says U.S. Pharmaceutical Companies Must Be More Patient-Centric
12 Apr 2019
A Gartner report has ranked the digital performance of 88 U.S. pharmaceutical companies, and 75 percent rank above average.
Updox Adds Text and Video Chat
28 Mar 2019
Updox's chat offerings expand outreach capabilities for pharmacies.
Enquire and Roobrik Integrate
13 Mar 2019
Enquire's CRM and Roobrik's decision platform integrate to optimize marketing and sales.
Pegasystems Upgrades Healthcare Suite
04 Feb 2019
Pegasystems has unified its care management, customer service, and marketing applications for healthcare into one platform.