Alltius Launches Agentic AI Suite
01 Jul 2025
Alltius' Agentic AI Suite helps financial services firms build and maintain AI agents.
Eltropy Launches Desktop Application
27 Jun 2025
Eltropy's Desktop App uses fewer system resources and offers faster access than browser-based systems. (Featured on SmartCustomerService.com.)
Eltropy Introduces Collections 2.0 Suite
25 Jun 2025
Eltropy Collections 2.0 uses AI to provide personalized collections messages for financial firms.
Progress Software Updates ShareFile
05 Jun 2025
New Progress ShareFile updates automate administrative tasks and insights.
CSI Partners with WaveCX
04 Jun 2025
CSI and WaveCX collaborate to help financial institutions drive digital adoption and engagement through personalized, in-app experiences.
Eltropy Launches Office Phone
29 May 2025
Eltropy's Office Phone unifies front- and back-office telephone communications for credit unions and community banks. (Featured on SmartCustomerService.com.)
Persado Debuts Marketing Compliance Agentic AI for Financial Services
22 May 2025
Persado Marketing Compliance Agentic AI for Financial Services fuses content compliance, brand fit, and performance.
Blend and Glia Partner
07 May 2025
Integration between Glia and Blend enables lenders to guide borrowers within the application.
3CLogic Partners with NewRocket
06 May 2025
3CLogic and NewRocket partnership delivers contact center solutions for financial services with ServiceNow.
Glia Launches Expanded CU*Answers App Integration
23 Apr 2025
With Glia's expanded CU*Answers integration, credit unions can now build deeper member relationships through unified, mobile interactions.
Talkdesk Launches AI Agents for Financial Services
23 Apr 2025
Talkdesk applies agentic AI automation to banks' and credit unions' customer service and support workflows with AI Agents for Financial Services.
WaveCX Launches Curator Command
23 Apr 2025
WaveCX's Curator Command transforms natural language requests into direct in-app action.
GReminders Integrates with Leading CRM systems
17 Apr 2025
GReminders' latest integrations put meetings and productivity tools at the fingertips of wealth management advisors.
Advisor360° Launches Parrot AI
03 Apr 2025
Advisor360°'s Parrot AI is a generative AI assistant for financial advisors.
Snappy Kraken Integrates with Catchlight
03 Apr 2025
Snappy Kraken has partnered with Catchlight to scale personalized prospect engagement and completed SOC 2 Type 2 Certification
Cognizant and ServiceNow Launch Dispute Management Solution for Mid-Market Banks
01 Apr 2025
Cognizant's and ServiceNow's business process-as-a-service solution is designed to streamline the dispute resolution process.
Glia Announces GVA Learning 360
01 Apr 2025
Glia's GVA Learning 360 is an AI virtual assistant that can generate responses based on human agent conversations. (Featured on SmartCustomerService.com.)
Glia Partners with COCC
06 Mar 2025
Partnership brings Glia's ChannelLess customer interaction platform to COCC's digital banking platform. (Featured on SmartCustomerService.com.)
Zeta Launches Selene, a Customer Support Agent for Banks and Fintechs
26 Feb 2025
Zeta's Selene leverages generative AI with banking-grade features to handle 100 percent of customer support calls. (Featured on SmartCustomerService.com.)
Uptiq Launches AI Workbench Developer Edition
14 Feb 2025
Uptiq's AI Workbench Developer Edition will help financial services firms power AI agents.