Upstart Launches Recognized Customer Personalization
26 Apr 2024
Upstart's Recognized Customer Personalization lets lenders tailor offers to existing customers.
Skit.ai Launches Multichannel Offerings for Debt Collections
15 Mar 2024
Skit.ai's suite of generative AI-powered, self-service solutions includes voice, chat, email, and text automation. (Featured on SmartCustomerService.com.)
Talkdesk Unveils Talkdesk Autopilot
06 Mar 2024
Talkdesk Autopilot is a generative AI customer service experience with self-service use cases for banks and retailers. (Featured on SmartCustomerService.com.)
Truent.ai Launches Segmentation & Alerts
24 Jan 2024
Truent.ai's Segmentation & Alerts feature provides insights into buyer behavior for financial institutions.
Ignite Sales Launches Ignite Sales IQ Analytics 2.0
15 Dec 2023
Ignite Sales' new data analytics platform promises to transform sales performance for banks.
Verint Financial Compliance Achieves Microsoft Co-sell-Ready Status
15 Nov 2023
Verint's Financial Compliance is Microsoft Co-sell-Ready and available in the Microsoft AppSource Marketplace.
FMG Partners with Bento Engine
14 Nov 2023
Together FMG and Bento Engine are allowing financial advisors craft messaging around life events.
Eltropy Integrates with Portico from Fiserv
10 Nov 2023
Eltropy and Portico integration fosters enhanced credit union member engagement.
Call Center Fraud on the Rise
10 Nov 2023
TransUnion report shows 90 percent of financial services contact centers see fraud attacks increasing.
Glia's Digital Interaction Solutions Now Available Within Lumin's Digital Banking Platform
16 Oct 2023
Glia's collaboration with Lumin helps credit unions serve and support members in the digital domain.
Theta Lake Expands RingCentral Integration
20 Sep 2023
Theta Lake launches Smart Capture for RingCentral Contact Center.
Snappy Kraken Launches Email Builder
22 Aug 2023
Snappy Kraken's new email builder uses AI to create images, body text, headings, and calls to action.
Gryphon.AI Integrates with NICE CXone
02 Aug 2023
Gryphon.ai's Gryph compliance and collections solution is now available with NICE's CXone platform. (Featured on SmartCustomerService.com.)
Gryphon.ai Launches Gryph for Collections
06 Jun 2023
Gryphon.ai'es Gryph for Collections ensures regulatory compliance for debt collection calls.
Kasisto Launches KAI-GPT
01 Jun 2023
Kasisto's KAI-GPT is a banking industry-specific large language model.
ENACOMM Unveils Emerie, an IVA for the Financial Industry
17 May 2023
ENACOMM's Emerie is an intelligent virtual assistant, virtual receptionist, and virtual teller for banks and credit unions.
Glia Adds Voice Banking and Secure Conversations to Interaction Platform
02 May 2023
AI voice banking and secure messaging features add simplicity and security to customer interactions via the Glia platform. (Featured on SmartCustomerService.com.)
Onfido Adds Identity Verification Service for Salesforce Financial Services Cloud
02 May 2023
Salesforce Financial Services Cloud customers can now activate identity verification in just a few clicks.
Bento Engine Launches Your Journey to Help Advisors Generate Leads
25 Apr 2023
Bento Engine's Your Journey is a tool to convert website visitors into qualified booked meetings.
Hearsay Unveils Content+
19 Apr 2023
Hearsay's Content+ is an AI-powered content solution tailored to the financial services industry.