Thumbtack Partners with ServiceTitan

Thumbtack's integration with ServiceTitan integration helps trades businesses manage calendars and booking requests.

Jurny Launches AI Multi-Agents

Jurny has introduced collaborative AI Multi-Agents to automate hotel and short-term rental management.

CallRail Partners with Jobber

CallRail and Jobber partner to help home-service businesses optimize marketing campaigns for higher-value leads.

ApexChat Rebrands as Blazeo

The Blazeo name reflects the company's expansion into an ad conversion platform.

GoTo Launches Contact Center Pro

GoTo's Contact Center Pro brings contact center-as-a-service technology to mid-market and enterprise businesses. (Featured on SmartCustomerService.com.)

Salesforce Launches Pro Suite

Salesforce Pro Suite offers expanded functionality for growing businesses beyond what's available in the Starter Suite.

CRM Playaz Panelists Predict AI Will Be Tablestakes in CRM in 2024

Reps from 10 leading CRM vendors say AI is necessary today for companies to succeed.

Otter and PDI Join Forces

Otter and PDI Technologies have partnered to help convenience stores maximize digital, mobile, and delivery channels.

Vista Equity Partners to Acquire EngageSmart

Customer engagement and payments software provider EngageSmart is being acquired by an affiliate of Vista Equity Partners for $4 billion.

TD SYNNEX Relaunches MyShop E-Commerce Platform

TD SYNNEX's MyShop provides new AI and virtual commerce capabilities.

Braze Introduces Feature Flags and Low-Code and AI Product Innovations

Braze releases Feature Flags and previews Landing Pages and its product roadmap in AI, data flexibility, and cross-channel engagement at its Forge customer conference.

Pipedrive Launches AI-Powered Sales Assistant

Pipedrive's AI-powered Sales Assistant focuses on improving performance with personalized recommendations and analytics.

SugarCRM Shifts Focus to the Mid-Market

The company discusses its recent moves into new markets and verticals at Analyst Summit in London.

Eviivo Debuts Concierge GenAI Guest Messaging Tool

Eviivo Concierge is a virtual assistant that handles guest communications for Airbnb, vacation rental, and boutique hotel owners.

Oracle Introduces AI to Fusion Cloud CX at CloudWorld Conference

Artificial intelligence supported by the Oracle Cloud Infrastructure helps users of Fusion Cloud Sales, Marketing, and Service be more productive.

Brevo Launches Pro Versions of Sales Platform, Meetings, Phone, and Payments Solutions

Brevo's new CRM solutions are designed to help SMBs streamline sales processes.

Payoneer Acquires Data Platform Provider Spott

Spott acquisition will allow Payoneer to apply AI-based insights.

Salesforce Launches Starter for SMBs

Salesforce Starter brings sales, service, and marketing capabilities together in one package for SMBs.

AudienceX Adds AI to AXi Platform

AUDIENCEX has expanded access to AI-powered advertising solutions for the midmarket.

BigCommerce Adds to Its Multi-Storefront Offering

Enhancements for multi-storefront functionality extend BigCommerce's capabilities for merchants to localize checkout, merchandising, language, and content.