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SMB and Mid-Market CRM > CRM News

Adoption of Customer Relationship Management (CRM) technology is essential to small and medium-sized businesses. Over time, more platforms and resources have become available to organizations of all sizes. Get in-depth analysis and advice and learn more about CRM for small and mid-sized businesses from CRM Magazine.

Salesforce.com Unveils Einstein Search

Einstein Search will help employees find information in their CRM systems.

2for1 Updates Its Mobile Consumer App

New update to the 2for1 app lets businesses send push notifications.

Bombora and LiveRamp Partner

Bombora and LiveRamp have developed tools to define and target SMB audiences.

Syncsort Acquires Pitney Bowes' Software Business

The acquisition includes Pitney Bowes' location intelligence, data enrichment, customer information management, and engagement solutions.

CRM Magazine Names its 2019 Market Leaders

The CRM Market Awards honor the leading vendors of sales and marketing technologies across nine categories.

Tikit Partners with Enable

Tikit will resell Enable's PitchPerfect marketing solution.

FrontdeskAI Adds Customer Engagement Analytics

Frontdesk's AI-powered dashboards deliver intelligence and insights across all franchise locations. (Featured on SmartCustomerService.com.)

Acumen Acquires Sage CRM

Acumen Information Systems will acquire Sage 300 ERP and Sage CRM practice from United Solutions Group.

Gryphon Launches Sales Performance for Dynamics

Gryphon has integrated its telephony, behavior analytics, and marketing compliance platform to work natively within Microsoft Dynamics 365.

ShopAdvisor Introduces Customer Acquisition Accelerator Program

ShopAdvisor's Customer Acquisition Accelerator Program provides end-to-end mobile marketing campaigns for QSRs and casual restaurants.

Yelp Introduces Business Page Upgrades

Businesses can now customize their Yelp page to attract new customers with Business Highlights, Portfolio and Yelp Verified License.

Cyara Launches Accelerator for Cloud Migration

Cyara Accelerator helps companies move their contact centers to the cloud. (Featured on SmartCustomerService.com.)

Salesforce to Acquire Tableau in $15.7 Billion Deal

Salesforce is acquiring data analytics platform provider Tableau to help clients accelerate their digital transformations.

NICE Unveils Quality Central Insight

NICE Quality Central Insight uses speech analytics and automation to aid in contact center quality management. (Featured on SmartCustomerService.com.)

LatentView Launches Casper Conversational Analytics

Casper provides data and insights on demand through natural language voice and text queries.

Swiftpage Announces Act! 365 Pro

The new product tier provides customer management, sales acceleration, and email marketing capabilities for small businesses.

ProTexting Integrates With Google Calendar

Integration with Google Calendar helps ProTexting users plan SMS campaigns.

Experlogix Named a Preferred Solution for Microsoft Dynamics 365

Experlogix CPQ is now a preferred solution for Microsoft Dynamics 365 for Sales and Customer Engagement.

Nimble Migrates Its Small Business CRM to Microsoft Azure

Nimble CRM on Microsoft Azure brings business relationships to the center of Office 365 Workgroups.

SugarCRM Releases Salesfusion for Google Ads

Salesfusion's Marketing Automation Platform from SugarCRM integrates with Google Ads to help marketers create, manage, and measure the ROI of Google paid search campaigns.