ActiveCampaign Releases Conversations for SMBs
Conversations is a marketing platform that collects all customer contacts in ActiveCampaign.
Oracle Updates CX and Marketing Cloud, Unveils Service Logistics Cloud
The vendor's announcements include updates for Oracle CX Cloud and Oracle Marketing Cloud, as well as the introduction of Oracle Service Logistics Cloud and a Slack integration.
Thanx Partners with Olo
Thanx has teamed up with Olo to provide integrated digital ordering and actionable cross-channel marketing for restaurants.
SpotOn Partners with Poynt
SpotOn and Poynt are teaming up to offer an all-in-one payments and marketing solution for SMBs.
UserTesting Launches Product Insight
The new application aims to empower product development teams to build better products by incorporating rapid customer feedback into each phase of the development process.
Strikedeck Launches Strikedeck Blitz Customer Success Platform
Strikedeck Blitz is a self-service edition of its platform for small and medium-sized teams.
Toast Adds Features to Enhance the Guest Experience
Toast Guest Feedback empowers restaurant owners to collect and immediately act on reviews before negative ratings impact revenue
Insightly Extends Its CRM Solution
Insightly has added territory visualization, analytics, and pricing and quoting capabilities to its CRM system.
Constant Contact Launches Marketing Advisor Program
Marketing Advisor Program offers personalized marketing guidance to small business owners.
LiveRamp Announces IdentityLink for Connected TV
The company's identity resolution platform is being extended to connected TV for more targeted advertising.
SugarCRM Releases Winter '19 Edition, Hint Insights, and Momentum
SugarCRM's improvements are designed to simplify collaboration, reporting, and sales efficiency.
8x8 Announces New X Series Capabilities
The enhancements include a beefed-up integration framework, improved speech analytics, and real-time dashboards for contact centers. (Featured on SmartCustomerService.com.)
ActiveCampaign Integrates with Square
ActiveCampaign's Integration with Square connects online and offline data to help SMBs create personalized customer experiences based on purchase behaviors.
Impiger Introduces Bluefish.ai Chatbot Platform
Bluefish.ai is a feature-rich chatbot development platform geared toward SMBs.
PhoneWagon Launches Two-Way Business SMS
The feature will allow company employees to respond to customer text messages directly from a shared inbox.
GK Software and TruRating Partner on Customer Feedback Offering
The joint offerring will provide intelligent customer feedback for retailers.
OutboundEngine Integrates with Contactually
Integration lets users sync contact databases across platforms.
NetFactor Solution Integrates Bombora’s B2B Intent Data with Visitortrack’s Anonymous Website Visitor Details
NetFactor's new solution lets companies harness more predictive marketing capabilities.
ActiveCampaign Launches Conversations Communication Platform
ActiveCampaign's new conversational platform offers chat and email.
FreeAgent CRM Releases Aspen
FreeAgent CRM Aspen offers small businesses complete customization.