Act! Launches Act! Premium v26
24 Jul 2024
Act! Premium v26 offers streamlined team coordination, generative artificial intelligence to inform email marketing campaigns, and improved interoperability with Microsoft Outlook.
CallRail Launches Convert Assist
17 Jul 2024
CallRail Convert Assist combines conversational and generative AI to help SMB marketers reach customers.
SugarCRM Launches Generative AI-Powered Opportunity and Case Summarization
16 Jul 2024
SugarCRM's new Opportunity Summarization and Case Summarization features use generative AI to enhance personalization of customer interactions.
WeDoCRM Offers Exclusive CRM Services for SMBs
19 Jun 2024
WeDoCRM's new services review and audit CRM systems to come up with an approach that addresses the unique needs of each SMB client.
Yext to Acquire Hearsay Systems
11 Jun 2024
Yext's acquisition of Hearsay will enable it to provide a single digital marketing platform from prospect to loyal customer.
Boulevard Launches Text Marketing
05 Jun 2024
Boulevard's Text Marketing enables salons, spas, medspas, and barbershops to reach clients instantly and directly with targeted SMS campaigns
Nimble CRM Launches Email Sequence Automation
31 May 2024
Nimble CRM's Email Sequences helps small businesses scale persona forlized sales outreach.
CallRail Partners with Mailchimp
21 May 2024
The integration of CallRail and Mailchimp delivers personalized, timely follow-ups and drives lead conversion with conversation insights.
Square Serves Up Fresh Restaurant Integrations and Recommendations
15 May 2024
Square's integration partners include SevenRooms, Restaurant365, and PopMenu.
Crant Launches Ink Lantern Lite
14 May 2024
Crant's Ink Lantern Lite is a brand-building platform built specifically for smaller businesses.
Sprinklr Adds GenAI Capabilities to Its Unified-CXM
08 May 2024
Sprinklr has added digital twins, surveys, crisis management, voice connect, project management, and social listening capabilities in its latest release.
Realeflow Introduces Leadflow AI Agent
01 May 2024
Realeflow introduces Leadflow AI Agent, an AI-based lead generation platform for real estate agents and brokers.
Yelp Launches Yelp Assistant
01 May 2024
Yelp's spring product release includes the new Yelp Assistant as well as Yelp Fusion AI API, which brings Yelp's content to third-party platforms through natural language search experiences, and a revamped Yelp Guest Manager for restaurants.
HubSpot Launches Content Hub
24 Apr 2024
At its Spring Spotlight, HubSpot also introduced new capabilities in Service Hub and Commerce Hub, integrations with Stripe and LinkedIn, and more.
Thumbtack Partners with ServiceTitan
20 Mar 2024
Thumbtack's integration with ServiceTitan integration helps trades businesses manage calendars and booking requests.
Jurny Launches AI Multi-Agents
20 Mar 2024
Jurny has introduced collaborative AI Multi-Agents to automate hotel and short-term rental management.
CallRail Partners with Jobber
19 Mar 2024
CallRail and Jobber partner to help home-service businesses optimize marketing campaigns for higher-value leads.
ApexChat Rebrands as Blazeo
18 Mar 2024
The Blazeo name reflects the company's expansion into an ad conversion platform.
GoTo Launches Contact Center Pro
12 Mar 2024
GoTo's Contact Center Pro brings contact center-as-a-service technology to mid-market and enterprise businesses. (Featured on SmartCustomerService.com.)
Salesforce Launches Pro Suite
12 Mar 2024
Salesforce Pro Suite offers expanded functionality for growing businesses beyond what's available in the Starter Suite.