SMB and Mid-Market CRM > CRM News

Adoption of Customer Relationship Management (CRM) technology is essential to small and medium-sized businesses. Over time, more platforms and resources have become available to organizations of all sizes. Get in-depth analysis and advice and learn more about CRM for small and mid-sized businesses from CRM Magazine.

Vivial Adds Text Messaging

Vivial Text Messaging builds an online mobile and social marketing solution for small businesses.

SMBs Failing to Urge Customers to Leave Positive Reviews, Research Finds

Only 40 percent of small businesses encourage customers to leave positive online reviews, Clutch Research's The Manifest has found.

Swiftpage Launches Act! Growth Suite

The solution is an all-in-one sales and marketing platform for SMBs.

Bpm'online Launches Version 7.14

Bpm'online has launched a major update to its intelligent low-code platform for process automation and CRM.

Lgo Knowledge Launches Sales Funnel Report for Daylite

Lgo's Sales Funnel Report helps sales teams visually track deals in their pipelines, identify gaps in their sales funnels, and improve sales performance.

NexJ Systems Revamps CRM with IBM Hybrid Cloud Platform

NexJ Systems has chosen IBM Cloud Private to host its CRM platform.

CallJoy Launches with an Automated Virtual Phone Agent for SMBs

CallJoy is offering an automated, cloud-based virtual phone agent for small businesses owners.

Conversation Can't Outweigh Content, CRM Evolution Panelists Contend

When it comes to AI, the conversation is only as good as the data feeding into it, speakers maintain.

AI Is Transformative, But Be Careful of Its Disadvantages, CRM Evolution Keynoter Warns

Artificial intelligence is the future of customer service, but it can alter consumer attitudes and behaviors, Jarno Duursma advised conference attendees. (Featured on SmartCustomerService.com.)

SMBs Increasing Advertising in 2019, The Manifest Research Finds

Most small businesses are prioritizing advertising this year and will increase spending on social media advertising and other online advertising.

BuzzBoard Launches SMBSmart on Salesforce.com's AppExchange

SMBSmart's small-business intelligence datasyncs with Salesforce to businesses segment, engage and convert  SMB customers.

Zoho Announces New Marketing and Commerce Platforms

The marketing platform enables users to execute campaigns across multiple channels while the commerce platform offers businesses an integrated platform for commerce.

teleNetwork Has Rebranded as OneSupport

Technical support provider teleNetwork changes its name to OneSupport to better reflect what it does.

Nimble Partners with Simply Mail Solutions

Nimble brings its CRM for Microsoft's Office 365 to Simply Mail Solutions' SMB customers.

Forrester’s Consumer Marketing 2019: Building Dynamic Relationships with Customers

Speakers at the event addressed a range of topics with the potential to impact marketers, with a focus on the direct-to-consumer (DTC) business model.

Updox Adds Text and Video Chat

Updox's chat offerings expand outreach capabilities for pharmacies.

Rosnet Introduces the Intelligent Analytics Data Visualization Platform

Intelligent Analytics instantly integrates data across platforms and restaurant locations, displaying visuals that highlight relationships and patterns.

Really Simple Systems Integrates with Microsoft Azure

The integration with Microsoft Azure provides a single sign-on and enhanced security for Really Simple Systems' CRM.

ActiveCampaign Releases Conversations for SMBs

Conversations is a marketing platform that collects all customer contacts in ActiveCampaign.

Oracle Updates CX and Marketing Cloud, Unveils Service Logistics Cloud

The vendor's announcements include updates for Oracle CX Cloud and Oracle Marketing Cloud, as well as the introduction of Oracle Service Logistics Cloud and a Slack integration.