SMB and Mid-Market CRM > CRM News

Adoption of Customer Relationship Management (CRM) technology is essential to small and medium-sized businesses. Over time, more platforms and resources have become available to organizations of all sizes. Get in-depth analysis and advice and learn more about CRM for small and mid-sized businesses from CRM Magazine.

Most SMBs Plan to Outsource

Digital marketing and customer support are top targets for SMBs to turn over to outside agencies, Clutch finds.

AirSlate Partners with UiPath

Integration between airSlate and UiPath helps small businesses with digital transformation.

Pipedrive Launches Messaging Inbox and Integrations with WhatsApp, Facebook Messenger, and DocuSign

Integrations bring all customer conversations into Pipedrive and convert them into leads and deals.

SMBs Aren't Investing in Mobile Apps

Research firm The Manifest found that one-third of small businesses spent less than $10,000 creating their mobile apps.

Syniverse and ConnectionsGT Collaborate

Syniverse's CPaaS Concierge integrates with ConnectionsGT CPaaS to enable unified worldwide communication via WhatsApp Business Platform. (Featured on SmartCustomerService.com.)

Cloudli Launches Call Screener for TalkNText

Cloudli TalkNText offers AI-powered call screening capabilities for business users across iOS, Android, and desktop devices.

Validity Introduces Everest Elements for SMBs

Validity's Everest Elements is an email marketing platform for smaller companies.

Qualtrics Partners with UPS

Qualtrics' Delighted feedback solution is now available in the UPS Digital Connections program.

Nextdoor Launches Nextdoor Ads for SMBs

Nextdoor Ads is a platform for helping small and mid-sized businesses reach local consumers in their neighborhoods.

CommerceTools Launches commercetools for Growth

Commercetools for Growth provides a means for mid-market companies to create shopping experiences across channels.

The Trade Desk LaunchesĀ  Certified Service Partner Program for SMBs

Partnership with Goodway Group extends The Trade Desk's capabilities for data-driven advertising.

Sendinblue Acquires MeetFox

Sendinblue has acquired video conferencing scheduling solutions provider MeetFox.

Thumbtack Launches Front Desk Service

Thumbtack Front Desk is a concierge service for home service professionals.

SugarCRM Launches the SugarOutfitters Marketplace

SugarOutfitters Marketplace includes on-demand access to more than 200 SugarCRM add-on solutions.

LogMeIn Rebrands as GoTo

GoTo rebranding coincides with a product relaunch that unifies support and communications solutions

Thumbtack and Jobber Partner

Jobber and Thumbtack partner to help home service professionals reach new customers and book jobs.

UJET Launches Solutions for SMBs

UJET now offers smaller firms online purchasing, pay-as-you-go pricing, and bring-your-own carrier options. (Featured on SmartCustomerService.com.)

Celerant Integrates with Fortis

Celerant and Fortis integration lets retailers process transactions and centralize payments from all retail channels, including their stores, events, and websites.

Vendasta Acquires MatchCraft

Deal unites MatchCraft's ad tech platform with Vendasta's martech platform and marketplace of products.

DirectOffer Launches Audio Tours and OfferGrid

DirectOffer's Audio Tours and OfferGrid features help real estate agents market listings and keep track of offers.