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SMB and Mid-Market CRM > CRM News

Adoption of Customer Relationship Management (CRM) technology is essential to small and medium-sized businesses. Over time, more platforms and resources have become available to organizations of all sizes. Get in-depth analysis and advice and learn more about CRM for small and mid-sized businesses from CRM Magazine.

Yelp Launches End-of-Year Updates

Yelp's latest release includes AI-powered features to enhance discovery and connection with local businesses.

HungerRush Launches Order Notifications

HungerrRush's Order Notifications provides businesses a way to text customers order status updates.

Thryv Launches AI Review Response

Thryv AI Review Response helps companies respond to customer feedback on dozens of review sites.

Paytronix Debuts Generative AI Assistant

With Paytronix Assistant, companies can access data and personalized recommendations to plan campaigns, build reports and analytics, or find help desk information.

Weave Unveils Email Marketing Tool for Healthcare Providers

Weave's new Email Marketing tools includes an AI-powered assistant and advanced features to streamline campaign creation and improve deliverability.

Thryv Adds Social Media Capabilities to Marketing Center

Thryv Marketing Center, now enhanced with social media AI, helps small businesses build a local presence.

FluentStream Adds Extensive CRM Integrations 

Fluentstream customers can connect their CRM platforms to their business phone systems for enhanced client management.

SWIPEBY Debuts Improved Voice AI Phone System for Small-to-Medium Sized Restaurants and Physical Businesses

SWIPEBY's new voice AI phone assistant can answer incoming calls.

Envoy Introduces Virtual Front Desk

Envoy's Virtual Front Desk provides secure, automated visitor management.

Act! Launches Act! Premium v26

Act! Premium v26 offers streamlined team coordination, generative artificial intelligence to inform email marketing campaigns, and improved interoperability with Microsoft Outlook.

CallRail Launches Convert Assist

CallRail Convert Assist combines conversational and generative AI to help SMB marketers reach customers.

SugarCRM Launches Generative AI-Powered Opportunity and Case Summarization

SugarCRM's new Opportunity Summarization and Case Summarization features use generative AI to enhance personalization of customer interactions.

WeDoCRM Offers Exclusive CRM Services for SMBs

WeDoCRM's new services review and audit CRM systems to come up with an approach that addresses the unique needs of each SMB client.

Yext to Acquire Hearsay Systems

Yext's acquisition of Hearsay will enable it to provide a single digital marketing platform from prospect to loyal customer.

Boulevard Launches Text Marketing

Boulevard's Text Marketing enables salons, spas, medspas, and barbershops to reach clients instantly and directly with targeted SMS campaigns 

Nimble CRM Launches Email Sequence Automation

Nimble CRM's Email Sequences helps small businesses scale persona forlized sales outreach.

CallRail Partners with Mailchimp

The integration of CallRail and Mailchimp delivers personalized, timely follow-ups and drives lead conversion with conversation insights.

Square Serves Up Fresh Restaurant Integrations and Recommendations

Square's integration partners include SevenRooms, Restaurant365, and PopMenu.

Crant Launches Ink Lantern Lite

Crant's Ink Lantern Lite is a brand-building platform built specifically for smaller businesses.

Sprinklr Adds GenAI Capabilities to Its Unified-CXM

Sprinklr has added digital twins, surveys, crisis management, voice connect, project management, and social listening capabilities in its latest release.