SMB and Mid-Market CRM > CRM News

Adoption of Customer Relationship Management (CRM) technology is essential to small and medium-sized businesses. Over time, more platforms and resources have become available to organizations of all sizes. Get in-depth analysis and advice and learn more about CRM for small and mid-sized businesses from CRM Magazine.

Blacklight Launches Simplified Business Analytics

Blacklight Solutions' new software for SMBs simplifies business analytics with artificial intelligence.

Vendasta Partners with Google My Business

Vendasta and Google My Business partner to help SMBs get found fast.

Adzooma Gives Free Access to Its Platform for All

Adzooma is now available for free to all small and midsized businesses that use Google, Microsoft, or Facebook to promote themselves.

StartingPoint Launches SMB Solution

StartingPoint has created a client and service management offering just for small and mid-sized businesses.

Springbig Integrates with Lucid Green

Companies using both platforms can now directly offer loyalty rewards through product promotions.

PlanetRE Launches Interact Cloud

Interact Cloud offers automation of many customer-related activities.

Numa Integrates with Google Business Messages

Businesses that use Numa can now enable a Message button from within Google Maps and Search results.

Ingram Micro Cloud Marketplace Offers Salesforce Essentials

New agreement expands Ingram Micro's North American cloud portfolio to include Salesforce's CRM system for small businessess.

WeCommerce Acquires Foursixty

WeCommerce's latest acquisition adds to its growing portfolio of Shopify related apps, themes and digital services.

SMG Adds Data Integrations

SMG's new data integrations help companies manage third-party delivery ratings and reviews.

Zoho Launches Bigin, a CRM System Built Just for SMBs

Zoho Bigin is a pipeline-centric CRM system with telephony, customer pipelines, and automation built in.

Promero Offers Free Text Services to SMBs

SMS Marketing Services provided by Promero offers free text messaging services to small to mid-sized businesses.

Podium Launches Podium Starter for Local Businesses

Podium Starter lets businesses start texting with customers in less than five minutes.

Creatio Releases Version 7.16

Creatio has updated its low-code platform for business process management and CRM.

Vendasta Offers Local Business Online Toolkit for E-Commerce and Online Communication

Vendasta's new toolkit allows partners to help small businesses affected by COVID-19.

Zendesk Launches Products to Help with Coronavirus

Zendesk is offering free resources, including new product bundle, to make it easier for businesses to support customers and boost remote agent productivity

vidREACH Releases vidREACH Individual for Small Businesses

vidREACH Individual is designed to help small businesses and individuals enhance video email communications.

Como and Revel Systems Partner on Como Essentials Loyalty Solution

Como Essentials allows small and mid-sized businesses to leverage premier customer engagement tools for retention.

Verint Expands Adobe Partnership

Verint and Adobe unify data from their respective Experience platforms to help predict customer interaction outcomes.

LumenVox Releases Advanced Biometric Authentication Suite Version 8

LumenVox Version 8 offers an enhanced agent interface and a beefed-up fraud scanner. (Featured on SpeechTechMag.com.)