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SMB and Mid-Market CRM > CRM News

Adoption of Customer Relationship Management (CRM) technology is essential to small and medium-sized businesses. Over time, more platforms and resources have become available to organizations of all sizes. Get in-depth analysis and advice and learn more about CRM for small and mid-sized businesses from CRM Magazine.

ShopAdvisor Introduces Customer Acquisition Accelerator Program

ShopAdvisor's Customer Acquisition Accelerator Program provides end-to-end mobile marketing campaigns for QSRs and casual restaurants.

Yelp Introduces Business Page Upgrades

Businesses can now customize their Yelp page to attract new customers with Business Highlights, Portfolio and Yelp Verified License.

Cyara Launches Accelerator for Cloud Migration

Cyara Accelerator helps companies move their contact centers to the cloud. (Featured on SmartCustomerService.com.)

Salesforce to Acquire Tableau in $15.7 Billion Deal

Salesforce is acquiring data analytics platform provider Tableau to help clients accelerate their digital transformations.

NICE Unveils Quality Central Insight

NICE Quality Central Insight uses speech analytics and automation to aid in contact center quality management. (Featured on SmartCustomerService.com.)

LatentView Launches Casper Conversational Analytics

Casper provides data and insights on demand through natural language voice and text queries.

Swiftpage Announces Act! 365 Pro

The new product tier provides customer management, sales acceleration, and email marketing capabilities for small businesses.

ProTexting Integrates With Google Calendar

Integration with Google Calendar helps ProTexting users plan SMS campaigns.

Experlogix Named a Preferred Solution for Microsoft Dynamics 365

Experlogix CPQ is now a preferred solution for Microsoft Dynamics 365 for Sales and Customer Engagement.

Nimble Migrates Its Small Business CRM to Microsoft Azure

Nimble CRM on Microsoft Azure brings business relationships to the center of Office 365 Workgroups.

SugarCRM Releases Salesfusion for Google Ads

Salesfusion's Marketing Automation Platform from SugarCRM integrates with Google Ads to help marketers create, manage, and measure the ROI of Google paid search campaigns.

Vivial Adds Text Messaging

Vivial Text Messaging builds an online mobile and social marketing solution for small businesses.

SMBs Failing to Urge Customers to Leave Positive Reviews, Research Finds

Only 40 percent of small businesses encourage customers to leave positive online reviews, Clutch Research's The Manifest has found.

Swiftpage Launches Act! Growth Suite

The solution is an all-in-one sales and marketing platform for SMBs.

Bpm'online Launches Version 7.14

Bpm'online has launched a major update to its intelligent low-code platform for process automation and CRM.

Lgo Knowledge Launches Sales Funnel Report for Daylite

Lgo's Sales Funnel Report helps sales teams visually track deals in their pipelines, identify gaps in their sales funnels, and improve sales performance.

NexJ Systems Revamps CRM with IBM Hybrid Cloud Platform

NexJ Systems has chosen IBM Cloud Private to host its CRM platform.

CallJoy Launches with an Automated Virtual Phone Agent for SMBs

CallJoy is offering an automated, cloud-based virtual phone agent for small businesses owners.

Conversation Can't Outweigh Content, CRM Evolution Panelists Contend

When it comes to AI, the conversation is only as good as the data feeding into it, speakers maintain.

AI Is Transformative, But Be Careful of Its Disadvantages, CRM Evolution Keynoter Warns

Artificial intelligence is the future of customer service, but it can alter consumer attitudes and behaviors, Jarno Duursma advised conference attendees. (Featured on SmartCustomerService.com.)