SMBs Seeing Revenue Boost with AI Search

Despite revenue gains, SMBs remain wary of AI crawlers due to intellectual property risks and loss of brand control, Clutch finds.

Ooma to Acquire FluentStream

Ooma seeks to extend its position among SMBs by acquiring communications platform provider FluentStream.

Yelp Expands AI Features

Yelp's new AI features make local discovery more conversational, visual, and seamless.

Talkdesk Launches Commercial & Residential Services Experience Cloud

Talkdesk's Commercial & Residential Services Experience Cloud automates personalized, proactive customer communication by automating appointments, billing, and status updates.

My Marketing Pro Launches

My Marketing Pro helps companies unify brand-building with direct marketing across channels.

Zoho Expands Its Toolkit for SMBs

Zoho builds out its Bigin by Zoho CRM, Zoho Commerce, Zoho Solo, Zoho Contracts, Zoho Start, and Zoho Notebook.

Jobber Launches Receptionist

Jobber Receptionist is a virtual assistant that empowers home service businesses to deliver 24/7 customer care and capture leads via calls or texts.

Shop-Ware Introduces CRM Tool for Auto Repair Shops

Shop-Ware's new CRM system provides automated customer communication.

800.com Launches Enhanced Caller ID

With 800.com's Enhanced Caller ID businesses can see who's calling as the phone rings.

Insight7 Launches Call Evaluation Platform

Insight7's Call Evaluation Platform turns conversations into insights for quality assurance, performance gains, and coaching.

CallRail Integrates with RingCentral

CallRail's integration with RingCentral will help companies with attribution insights for leads.

Alorica Launches CX2GO

Alorica CX2GO is a simple contact center for small, midsized, and emerging companies. (Featured on SmartCustomerService.com.)

ServiceNow Partners with NICE and AWS

ServiceNow's integrations with NICE and AWS improve workflow automation and data portability.

GoTo Unveils 100 Omnichannel and AI Features to Connect

The latest GoTo Connect advancements deliver a unified inbox, mobile features, and practical AI capabilities.

Talkdesk Launches Talkdesk Express

Talkdesk Express is designed to help small businesses get started with their customer service operations.

BCN Launches Cloud Voice Call Center

BCN Cloud Voice Call Center offers intelligent call routing, real-time analytics, and quality monitoring for SMBs.

GoTo Adds to Grasshopper Communications Platform

GoTo adds smart conversation filters, global search capabilities, and enhanced call management tools to Grasshopper.

Phone.com Launches ProSIM, a Mobile Communications Solution for Small Businesses with Cellular Calls on a Business Phone Number

Phone.com ProSIM enables small businesses to make cellular calls on their business phone numbers.

Nimble Introduces Email Marketing

Nimble's new email marketing and template features help marketing and sales teams power scalable outreach and campaigns.

Cognizant and ServiceNow Launch Dispute Management Solution for Mid-Market Banks

Cognizant's and ServiceNow's business process-as-a-service solution is designed to streamline the dispute resolution process.