SMB and Mid-Market CRM > CRM News

Adoption of Customer Relationship Management (CRM) technology is essential to small and medium-sized businesses. Over time, more platforms and resources have become available to organizations of all sizes. Get in-depth analysis and advice and learn more about CRM for small and mid-sized businesses from CRM Magazine.

ActiveCampaign Releases Conversations for SMBs

Conversations is a marketing platform that collects all customer contacts in ActiveCampaign.

Oracle Updates CX and Marketing Cloud, Unveils Service Logistics Cloud

The vendor's announcements include updates for Oracle CX Cloud and Oracle Marketing Cloud, as well as the introduction of Oracle Service Logistics Cloud and a Slack integration.

Thanx Partners with Olo

Thanx has teamed up with Olo to provide integrated digital ordering and actionable cross-channel marketing for restaurants.

SpotOn Partners with Poynt

SpotOn and Poynt are teaming up to offer an all-in-one payments and marketing solution for SMBs.

UserTesting Launches Product Insight

The new application aims to empower product development teams to build better products by incorporating rapid customer feedback into each phase of the development process.

Strikedeck Launches Strikedeck Blitz Customer Success Platform

Strikedeck Blitz is a self-service edition of its platform for small and medium-sized teams.

Toast Adds Features to Enhance the Guest Experience

Toast Guest Feedback empowers restaurant owners to collect and immediately act on reviews before negative ratings impact revenue

Insightly Extends Its CRM Solution

Insightly has added territory visualization, analytics, and pricing and quoting capabilities to its CRM system.

Constant Contact Launches Marketing Advisor Program

Marketing Advisor Program offers personalized marketing guidance to small business owners.

LiveRamp Announces IdentityLink for Connected TV

The company's identity resolution platform is being extended to connected TV for more targeted advertising.

SugarCRM Releases Winter '19 Edition, Hint Insights, and Momentum

SugarCRM's improvements are designed to simplify collaboration, reporting, and sales efficiency.

8x8 Announces New X Series Capabilities

The enhancements include a beefed-up integration framework, improved speech analytics, and real-time dashboards for contact centers. (Featured on SmartCustomerService.com.)

ActiveCampaign Integrates with Square

ActiveCampaign's Integration with Square connects online and offline data to help SMBs create personalized customer experiences based on purchase behaviors.

Impiger Introduces Bluefish.ai Chatbot Platform

Bluefish.ai is a feature-rich chatbot development platform geared toward SMBs.

PhoneWagon Launches Two-Way Business SMS

The feature will allow company employees to respond to customer text messages directly from a shared inbox.

GK Software and TruRating Partner on Customer Feedback Offering

The joint offerring will provide intelligent customer feedback for retailers.

OutboundEngine Integrates with Contactually

Integration lets users sync contact databases across platforms.

NetFactor Solution Integrates Bombora’s B2B Intent Data with Visitortrack’s Anonymous Website Visitor Details

NetFactor's new solution lets companies harness more predictive marketing capabilities.

ActiveCampaign Launches Conversations Communication Platform

ActiveCampaign's new conversational platform offers chat and email.

FreeAgent CRM Releases Aspen

FreeAgent CRM Aspen offers small businesses complete customization.