SMB and Mid-Market CRM > CRM News

Adoption of Customer Relationship Management (CRM) technology is essential to small and medium-sized businesses. Over time, more platforms and resources have become available to organizations of all sizes. Get in-depth analysis and advice and learn more about CRM for small and mid-sized businesses from CRM Magazine.

Verint Expands Adobe Partnership

Verint and Adobe unify data from their respective Experience platforms to help predict customer interaction outcomes.

LumenVox Releases Advanced Biometric Authentication Suite Version 8

LumenVox Version 8 offers an enhanced agent interface and a beefed-up fraud scanner. (Featured on SpeechTechMag.com.)

GPS Insight Acquires ServiceBridge

Fleet software provider GPS Insight adds a field service component to its portfolio with its ServiceBridge acquisition.

RealPage Acquires Modern Message

RealPage's acquisition of Modern Message enables a complete resident engagement solution.

SugarCRM Adds Renewals Console in Winter '20 Release

Renewals Console highlights the additions in SugarCRM's Winter '20 Release.

LionOBytes Integrates with Microsoft Office 365

LionOBytes has enhanced LionO360 CRM with Microsoft Office 365 Integration.

LionOBytes Adds Mobile Features to LionO360 CRM

LionOBytes' LionO360 now includes navigation, route management, and site tracking for field service and sales reps.

Swiftpage Refreshes Act! Growth Suite

Swiftpage's latest version of Act! Growth Suite boasts a modern user interface, customizable console, and new plans and pricing.

Adobe Adds Real-Time Capabilities to Experience Platform

Adobe adds Real-Time Customer Data Platform (CDP) features,  data governance capabilities, and new ways to personalize and deliver cross-channel experiences.

Phone.com Integrates with SAM.AI

Conversational artificial intelligence augments quality management with voice-enabled access to call and interaction reports, customer information, and service performance.

Yext Partners with Nextdoor

With Nextdoor joining the Yext Knowledge Network, businesses can publish facts directly to their Nextdoor Business Pages from Yext.

SutiSoft Releases SutiCRM 7.7

Push notifications, campaign scheduling, and reporting features round out SutiSoft's latest offering.

Adobe Extends Digital Experience Product Portfolio for SMBs

Magento Commerce, Marketo Engage, Adobe Analytics, Adobe Sign, and Creative Cloud for Teams have been adapted for small and mid-sized businesses.

LionOBytes Integrates with Constant Contact, Mailchimp, and QuickBooks

Integrations allow users to manage email lists and campaigns and accounting from within the LionO360 CRM platform.

SugarCRM Introduces Fall 2019 Release

The new features in SugarCRM's Fall '19 release focus on self-service, automation, and collaboration.

OutboundEngine Launches Social Ads for SMBs 

OutboundEngine Social Ads helps small and midsized businesses advertise on Facebook and Instagram.

Campaign Monitor Acquires Conversio, Launches CM Commerce for Email Marketing

CM Commerce follows the acquisition of e-commerce company Conversio.

Microsoft Boosts the AI in Dynamics 365

Microsoft has added apps and features to the Dynamics 365 product line to analyze additional consumer and in-store data.

Salesforce.com Unveils Einstein Search

Einstein Search will help employees find information in their CRM systems.

2for1 Updates Its Mobile Consumer App

New update to the 2for1 app lets businesses send push notifications.