Insight7 Launches Call Evaluation Platform

Insight7's Call Evaluation Platform turns conversations into insights for quality assurance, performance gains, and coaching.

CallRail Integrates with RingCentral

CallRail's integration with RingCentral will help companies with attribution insights for leads.

Alorica Launches CX2GO

Alorica CX2GO is a simple contact center for small, midsized, and emerging companies. (Featured on SmartCustomerService.com.)

ServiceNow Partners with NICE and AWS

ServiceNow's integrations with NICE and AWS improve workflow automation and data portability.

GoTo Unveils 100 Omnichannel and AI Features to Connect

The latest GoTo Connect advancements deliver a unified inbox, mobile features, and practical AI capabilities.

Talkdesk Launches Talkdesk Express

Talkdesk Express is designed to help small businesses get started with their customer service operations.

BCN Launches Cloud Voice Call Center

BCN Cloud Voice Call Center offers intelligent call routing, real-time analytics, and quality monitoring for SMBs.

GoTo Adds to Grasshopper Communications Platform

GoTo adds smart conversation filters, global search capabilities, and enhanced call management tools to Grasshopper.

Phone.com Launches ProSIM, a Mobile Communications Solution for Small Businesses with Cellular Calls on a Business Phone Number

Phone.com ProSIM enables small businesses to make cellular calls on their business phone numbers.

Nimble Introduces Email Marketing

Nimble's new email marketing and template features help marketing and sales teams power scalable outreach and campaigns.

Cognizant and ServiceNow Launch Dispute Management Solution for Mid-Market Banks

Cognizant's and ServiceNow's business process-as-a-service solution is designed to streamline the dispute resolution process.

StackAdapt Partners with Zitcha

StackAdapt and Zitcha partner to democratize retail media access with scalable programmatic capabilities.

vcita Launches Next-Gen BizAI

vcita's upgraded BizAI harnesses agentic AI to empower small businesses with smart automation and actionable insights.

k-ecommerce Expands Platform Capabilities

k-ecommerce platform updates help SMBs streamline digital experiences.

Workbooks Adds Project Management to No-BS CRM platform 

Workbooks CRM platform additions help users assign budgets and track the results of their CRM efforts.

Pipedrive Unveils Agentic AI Experience

Pipedrive's new AI vision introduces 24/7 digital teammates that intelligently guide sales teams.

vcita Adds Automatic AI Reply Functionality within Its CRM

vcita AI Reply leverages businesses' unique data to handle customer inquiries.

Pipedrive Earns ISO 27701 Certification

Pipedrive passed ISO 27001 surveillance audits for privacy and security management.

Digital Remedy Launches an Advanced Reporting Platform

Digital Remedy's new platform delivers real-time insights and cross-channel measurement for mid-market companies.

Yelp Launches End-of-Year Updates

Yelp's latest release includes AI-powered features to enhance discovery and connection with local businesses.