Sendbird Launches Agent Steward

Agent Steward on the Delight.ai platform is backed by new Trust OS 2.0 and Voice 2.0 capabilities that enable AI systems to autonomously self-correct and engage customers proactively. (Featured on SmartCustomerService.com.)

Paytronix Releases Rewards Hub

Paytronix Rewards Hub makes improvements to self service and faster and easier reward testing and deployment.

The Marketing Cloud Expands Agent Cloud with Specialized Marketing Toolkit

The Marketing Cloud's marketing toolkit offers 10 AI agents to turn strategy into execution for SMBs.

TransUnion Launches Digital Business Profile

TransUnion Digital Business Profile lets small businesses manage their profiles for digital search results.

Evergent Introduces Agentic Revenue Orchestration Platform

Evergent's Agentic Revenue Orchestration Platform redefines how streaming, telecom and digital subscription services retain subscribers, create revenue, and manage customer relationships.

Tekmetric Launches Digital Ads and Tekmetric Phones

Tekmetric Digital Ads and Tekmetric Phones help auto repair shops get discovered on Google Maps and Yelp and handle every call with full customer context.

UJET Launches Google Cloud CCaaS by UJET

Partnership delivers Google Cloud CCaaS and Gemini Enterprise for Customer Experience through AVANT's Global Network of Trusted Advisors. (Featured on SmartCustomerService.com.)

Airship Expands Its AI Agent Fleet

Airship expands and enhances its AI Agent Fleet to optimize campaigns and cross-channel experiences.

Wise Agent Launches Lead Pipeline

Wise Agent Lead Pipeline helps real estate agents organize leads and improve conversion.

ON24 to Be Acquired by Cvent

ON24 acquisition positions Cvent to support marketing, sales, customer success, and event teams.

Insightly Launches CRM Copilot

Insightly's CRM Copilot adds a conversational, natural language interface for its CRM systems.

Onpipeline Debuts CRM Platform for Nonprofits

Onpipeline is offering a front-office AI representative that non-profits can use for free.

Workbooks Launches AI-Enabled CRM

Workbooks' new AI CRM automates repetitive tasks for sales teams.

Ooma to Acquire Phone.com

Ooma expands its communications offerings for SMBs with its Phone.com acquisition.

SMBs Seeing Revenue Boost with AI Search

Despite revenue gains, SMBs remain wary of AI crawlers due to intellectual property risks and loss of brand control, Clutch finds.

Ooma to Acquire FluentStream

Ooma seeks to extend its position among SMBs by acquiring communications platform provider FluentStream.

Yelp Expands AI Features

Yelp's new AI features make local discovery more conversational, visual, and seamless.

Talkdesk Launches Commercial & Residential Services Experience Cloud

Talkdesk's Commercial & Residential Services Experience Cloud automates personalized, proactive customer communication by automating appointments, billing, and status updates.

My Marketing Pro Launches

My Marketing Pro helps companies unify brand-building with direct marketing across channels.

Zoho Expands Its Toolkit for SMBs

Zoho builds out its Bigin by Zoho CRM, Zoho Commerce, Zoho Solo, Zoho Contracts, Zoho Start, and Zoho Notebook.