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CRM Integration > CRM News

Customer Relationship Management (CRM) integration increases your CRM's value to your sales force by bringing in additional valuable customer lead data directly through various contact points like a company website or social media presence.

Mitto Partners with MoEngage

Mitto and MoEngage are optimizing WhatsApp Business and SMS capabilities. (Featured on SmartCustomerService.com.)

Acquia Deepens DAM Integrations

Acquia DAM has been integrated with Acquia Campaign Studio, Adobe Stock, and Google Translate

Salesforce Introduces Slack AI

With Slack AI, search, channel recaps, and thread summaries surface and prioritize what employees need to know.

LiveRamp Integrates with Amazon Ads

LiveRamp's new alliance with Amazon seeks to enhance addressability, connectivity, and measurement.

Playvox Partners with Intelisys

New alliance adds Playvox's workforce engagement management solutions to Intelisys' portfolio. (Featured on SmartCustomerService.com.)

Optimizely Integrates with Writer

Optimizely customers can now access Writer's industry-specific generative AI capabilities within the Optimizely Content Marketing Platform.

Brevo Launches CDP, Enhanced AI Features, and Mobile Push Notifications

Brevo is expanding its technology following the acquisitions of WonderPush and Octolis.

RingCentral Launches RingCentral for Healthcare

RingCentral for Healthcare offers electronic health record integration and generative AI capabilities.

Medallia Adds AI to Experience Cloud

Medallia's AI innovations include Ask Athena, Intelligent Summaries, Smart Response, and Themes. (Featured on SmartCustomerService.com.)

ZoomInfo Introduces ZoomInfo Copilot

ZoomInfo Copilot provides sellers with AI-powered outreach guidance.

ScreenMeet Launches AI Assist

ScreenMeet's AI Assist is a generative AI assistant for remote support agents.

Salesloft Partners with IBM

Together Salesloft and IBM are working to accelerate watsonx AI-powered workflow adoption.

Mindbreeze Partners with Ariza Content Solutions

Ariza and Mindbreeze are teaming up to streamline content management with AI-driven insights.

Talkdesk Partners with BigCommerce

Talkdesk's Retail Experience Cloud has been integrated with the BigCommerce platform.

Iterable Launches Winter 24 Product Release

Iterable's 2024 Winter Product Release features the new Iterable Ingest Toolkit with Smart Ingest and Data Schema Management.

SOCi Partners with Smarsh

SOCi and Smarsh are working together to streamline social management and archiving for regulated industries.

UserTesting Launches AI Insight Summary and Other Platform Enhancements

New product features include mobile camera testing templates and guides and an integration with Rally CRM.

8x8 Enhances XCaaS Platform

New 8x8 XCaaS Platform capabilities include AI-generated post-meeting summaries and action items, omnichannel experiences, global workforce support, and deeper integrations. (Featured on SmartCustomerService.com.)

Typeface Launches Multimodal AI Content Hub, Acquires TensorTour

Typeface's moves signal its expansion into multimodal and personalization AI.

ActionIQ Announces CX.AI Suite

CXAI Data and CXAI Content are the first in a suite of planned generative AI releases from ActionIQ.