Aspect Software Merges with Noble Systems
The combined company will rebrand as Alvaria. (Featured on SmartCustomerService.com.)
3CLogic Partners with ServiceNow
3CLogic's voice-enabling solution complements ServiceNow's digital workflows with integrated natural language processing, artificial intelligence, analytics, and intelligent agent routing. (Featured on SmartCustomerService.com.)
MeaningCloud Partners with Webhose
MeaningCloud and Webhose are pairing up to provide deep text analytics on web-based content.
Vivantio Launches FLEXBridge for Customer Service Integrations
FLEXBridge facilitates connections between Vivantio's Unified Service Platform and other business applications. (Featured on SmartCustomerService.com.)
Amplitude Acquires Iteratively
Amplitude adds to its data management and personalization capabilities with its purchase of Iteratively.
Ignite Sales Partners with Vericast
Ignite Sales' technology will power Vericast's Harland Clarke solution for customer engagement.
Delphix Releases Data Compliance Capabilities for Salesforce
Delphix's new solution helps Salesforce users unlock Salesforce data while maintaining data privacy.
Calix Integrates Marketing Cloud with Mailchimp
Calix's Marketing Cloud integration with Mailchimp will help marketers segment and manage email marketing campaigns.
Thrio Offers Microsoft Teams Integration
Thrio has connected its cloud contact center software with Microsoft's collaboration suite. (Featured on SmartCustomerService.com.)
People.ai Acquires Hero Research and Launches Embedded Salesforce Experience
People.ai's moves are designed to help sales teams transform Salesforce user productivity and grow average revenue per sales rep.
TCN Launches TCN Operator
TCN Operator's features include omnichannel communications, business intelligence, reporting and analytics, data management and compliance, and workforce engagement.
AirSlate Integrates with Procore
airSlate has partnered with Procore to bring electronic signature to the construction industry.
SoGoSurvey Adds Salesforce Integration in 26.0 Release
With SoGoSurvey 26.0, companies can share data between Salesforce and the SoGoSurvey platform.
mParticle Partners with Zendesk
mParticle is making its user data available in real time to Zendesk. (Featured on SmartCustomerService.com.)
Phrasee Partners with Braze
The integration of Phrasee's technology with Braze's customer engagement platform will help companies optimize brand language across email and push notifications.
StratiFi and Redtail Announce Integration Partnership
The integration between StratiFi and RedTail will provide shared users access to StratiFi's PRISM Rating technology via single sign-on through their Redtail credentials.
Workbooks Launches Workbooks Data Quality
Workbooks worked with DQ Global to add data quality into its Workbooks CRM Suite
Zuper Integrates Field Service Management with Zoho
Zuper now links to Zoho CRM, Books, Inventory, Calendar, and Analytics.
Semcasting Integrates with Affinity Solutions
Affinity Solutions' consumer purchasing and brand insights first-party data is now available within Semcasting's AudienceDesigner.
Teradata Expands Data Analytics on Google Cloud
Teradata's new integration with Dataflow augments interoperability with more than a dozen other Google Cloud first-party services.