Aspect Software Merges with Noble Systems

The combined company will rebrand as Alvaria. (Featured on SmartCustomerService.com.)

3CLogic Partners with ServiceNow

3CLogic's voice-enabling solution complements ServiceNow's digital workflows with integrated natural language processing, artificial intelligence, analytics, and intelligent agent routing. (Featured on SmartCustomerService.com.)

MeaningCloud Partners with Webhose

MeaningCloud and Webhose are pairing up to provide deep text analytics on web-based content.

Vivantio Launches FLEXBridge for Customer Service Integrations

FLEXBridge facilitates connections between Vivantio's Unified Service Platform and other business applications. (Featured on SmartCustomerService.com.)

Amplitude Acquires Iteratively

Amplitude adds to its data management and personalization capabilities with its purchase of Iteratively.

Ignite Sales Partners with Vericast

Ignite Sales' technology will power Vericast's Harland Clarke solution for customer engagement.

Delphix Releases Data Compliance Capabilities for Salesforce 

Delphix's new solution helps Salesforce users unlock Salesforce data while maintaining data privacy.

Calix Integrates Marketing Cloud with Mailchimp

Calix's Marketing Cloud integration with Mailchimp will help marketers segment and manage email marketing campaigns.

Thrio Offers Microsoft Teams Integration

Thrio has connected its cloud contact center software with Microsoft's collaboration suite. (Featured on SmartCustomerService.com.)

People.ai Acquires Hero Research and Launches Embedded Salesforce Experience

People.ai's moves are designed to help sales teams transform Salesforce user productivity and grow average revenue per sales rep.

TCN Launches TCN Operator

TCN Operator's features include omnichannel communications, business intelligence, reporting and analytics, data management and compliance, and workforce engagement.

AirSlate Integrates with Procore

airSlate has partnered with Procore to bring electronic signature to the construction industry.

SoGoSurvey Adds Salesforce Integration in 26.0 Release

With SoGoSurvey 26.0, companies can share data between Salesforce and the SoGoSurvey platform.

mParticle Partners with Zendesk

mParticle is making its user data available in real time to Zendesk. (Featured on SmartCustomerService.com.)

Phrasee Partners with Braze

The integration of Phrasee's technology with Braze's customer engagement platform will help companies optimize brand language across email and push notifications. 

StratiFi and Redtail Announce Integration Partnership

The integration between StratiFi and RedTail will provide shared users access to StratiFi's PRISM Rating technology via single sign-on through their Redtail credentials.

Workbooks Launches Workbooks Data Quality

Workbooks worked with DQ Global to add data quality into its Workbooks CRM Suite

Zuper Integrates Field Service Management with Zoho

Zuper now links to Zoho CRM, Books, Inventory, Calendar, and Analytics.

Semcasting Integrates with Affinity Solutions

Affinity Solutions' consumer purchasing and brand insights first-party data is now available within Semcasting's AudienceDesigner.

Teradata Expands Data Analytics on Google Cloud

Teradata's new integration with Dataflow augments interoperability with more than a dozen other Google Cloud first-party services.