Aionic Digital Partners with MoEngage

Aionic Digital and MoEngage are teaming up to enhance digital commerce and communication solutions.

Metricool Unleashes Advanced Features for Social Media Managers

Metricool is upgrading its AI capabilities and releasing new integrations across LinkedIn, Google Drive, and Canva.

ServiceNow Partners with Boomi

Boomi will use ServiceNow solutions to deliver streamlined customer support and improved self-service experiences, and ServiceNow will integrate Boomi's API Management capabilities with Automation Engine.

ServiceNow Acquires Raytion

ServiceNow's acquisition of Raytion will enhance genAI-powered search and knowledge management capabilities on the Now Platform.

Dialpad Enhances Ai Sales

Dialpad's Ai Sales includes AI-powered sales analytics and coaching tools.

Zappix’s Digital Patient Engagement Solution Is Now Available in Epic Connection Hub

Zappix integrates with Epic, allowing healthcare providers to add digital engagement to their workflows.

C3 AI Achieves AWS Generative AI Competency

C3 AI offers generative AI as a secure, reliable, and efficient enterprise solution.

Infogain Acquires Impaqtive

Impaqtive's multi-cloud and platform offerings strengthen Infogain's digital customer experience solutions.

Vodafone and RingCentral Extend Partnership

Vodafone Business is expanding its global communications offerings to include RingCentral's native contact center solution, RingCX. (Featured on SmartCustomerService.com.)

boost.ai Partners with CX Effect

boost.ai brings its hybrid AI platform to CX Effect.

Forwrd.ai Acquires LoudnClear.ai

Forward.ai's acquisition of conversational AI company LoudnClear.ai brings about a predictive modeling platform for revenue operations.

CallMiner Leverages Generative AI to Enhance Post-Interaction and Real-Time Summarization

New and enhanced capabilities include automated follow-up actions and summarization editing. (Featured on SmartCustomerService.com.)

Qlik Releases Qlik Talend Cloud

Qlik Talend Cloud combines advanced AI with trusted data foundations for secure AI adoption at scale.

Braze Introduces the Braze Data Platform

Braze unifies its data capabilities and partner ecosystem, launches new features to help companies integrate and activate data for customer experiences.

MessageGears Integrates with Snowflake Cortex AI

MessageGears' integration with Snowflake Cortex AI helps companies auto-generate custom email and SMS content.

IntelePeer Introduces SmartCommunicator for Microsoft Teams

IntelePeer SmartCommunicator brings contact center functionality to Microsoft Teams. (Featured on SmartCustomerService.com.)

Claravine Launches Connected Application on the Snowflake AI Data Cloud

Claravine's integration with Snowflake offers joint customers marketing data management and analytics. 

CommunityWFM and Kore.ai Partner to Improve Contact Center Efficiency

Together CommunityWFM and Kore.ai are combining AI and automation solutions to elevate contact center productivity. (Featured on SmartCustomerService.com.)

VideoAmp Partners with Snap

Snap will integrate its full set of inventory through VideoAmp's cross-platform planning solution.

SuccessKPI and ConnectGen Launch Contact Center Builder

Contact Center Builder cuts cloud contact center deployment times significantly. (Featured on SmartCustomerService.com.)