Bloomreach Adds AI Automation to Bloomreach Engagement

Bloomreach's Loomi AI will help marketers create and refine campaigns.

MessageGears Unveils Campaign Prioritization Powered By Unified Customer Profiles

MessageGears' new campaign prioritization offering seeks to enhance segmentation and personalization across channels.

Vonage Expands Salesforce Service Cloud Voice with Bring Your Own Channel for CCaaS

Vonage has become one of the first contact center providers to join Salesforce's pilot program as a premier provider for Service Cloud Voice. (Featured on SmartCustomerService.com.)

Vonage Launches RCS for Business Messaging

Vonage RCS is available through the Vonage Messages API.

Yellow.ai Launches VoiceX

Yellow.ai's VoiceX platform is a low-latency, LLM-powered customer communications platform.

GoTo Introduces GoTo Connect CX

GoTo Connect CX combines customer communications tools and phone systems in one integrated solution.

Upstream Works Announces Omni AI Hub

Upstream Works' Omni AI Hub supports client's choice of AI and powers virtual customer self-service and agent assistance. (Featured on SmartCustomerService.com.)

Zayo Partners with RingCentral

Zayo will integrate RingCentral's RingEX and RingCX solutions as part of its new Zayo UC+ offering. (Featured on SmartCustomerService.com.)

NICE Launches Integrated Front Door for Government

NICE's Integrated Front Door is a centralized gateway for people to access government services.

Glia Extends Glia Cortex to Glia Call Center

Glia Cortex now brings insights, automated workflows, and personalized self-service across digital and call center customer interactions. (Featured on SmartCustomerService.com.)

RingCentral Adds AI Capabilities to RingCX

RingCentral's latest RingCX upgrade includes native real-time agent and supervisor assist, coaching insights for quality management, and a bring-your-own IVA framework. (Featured on SmartCustomerService.com.)

IntelePeer Introduces SmartCommunicator for Microsoft Teams

IntelePeer SmartCommunicator brings contact center functionality to Microsoft Teams. (Featured on SmartCustomerService.com.)

LivePerson Partners with Avaya

Avaya and LivePerson have integrated their product, go-to-market, and services to provide a unified, omnichannel suite for customers with on-premises, hybrid, or cloud contact centers. (Featured on SmartCustomerService.com.)

Sanity Launches Sanity Create

Sanity Create is an AI-assisted content workspace integrated with a CMS.

Customers Look for Successes with Genesys at Xperience '24

An LGBTQ hotline, HSBC, and Coca-Cola all have big plans for Genesys' contact center solutions. (Featured on SmartCustomerService.com.)

Genesys Shepherds in A New Era of Contact Center AI at Xperience '24

Genesys is expanding Genesys Cloud with more robust, intuitive AI for orchestrating customer journeys. (Featured on SmartCustomerService.com.)

Iterable Adds Generative AI-Powered Journey Builder, Brand Affinity Reporting, WhatsApp Integration, and Smart Segmentation

Iterable has added several generative AI-powered capabilities in its latest platform release.

8x8 Updates Its Contact Center and Unified Communications Platforms

Recent platform capabilities include 8x8 Engage, 8x8 Operator Connect for deeper integration with Microsoft Teams, and new bulk messaging for outbound customer engagement. (Featured on SmartCustomerService.com.)

Khoros Launches Customer Care Cloud

Khoros Customer Care Cloud combines generative AI with data, automation, and digital engagement tools. (Featured on SmartCustomerService.com.)

AnalyticsIQ Releases Channel IQ

AnalyticsIQ's Channel IQ offers insight into consumer marketing channel preference and behaviors.