Sinch Implements MCP Standard

Sinch implements the emerging MCP standard that enables AI agents to dynamically discover and use messaging, voice, email, and verification capabilities.

Twilio Launches Event Triggered Journeys in Twilio Engage, Data Residency for Email (EU), and WhatsApp Business Calling

Twilio has expanded its platform with real-time personalization, data residency control, and WhatsApp Business Calling. (Featured on SmartCustomerService.com.)

Eltropy Launches Desktop Application

Eltropy's Desktop App uses fewer system resources and offers faster access than browser-based systems. (Featured on SmartCustomerService.com.)

Customer Support Software to Reach $8.86 Billion by 2030

The global customer support software market is set to grow at 21.1 percent CAGR, Valuates predicts. (Featured on SmartCustomerService.com.)

Cresta Launches Intelligent Omnichannel AI Agent

Cresta's expanded AI Agent offering ensures continuity, personalization, and efficient service across both voice and chat. (Featured on SmartCustomerService.com.)

Parloa Integrates with Verint Open Platform

Parloa's platform integration with Verint enhances hybrid human-AI agent customer experience teams. (Featured on SmartCustomerService.com.)

MiQ Launches MiQ Sigma

MiQ Sigma unifies the programmatic advertising ecosystem on one platform.

Treasure Data Launches AI Suites

Treasure Data's AI Suites include Personalization, Engagement, Creative, Service, and Paid Media.

Twilio Unveils Next-Generation Customer Engagement Platform at SIGNAL 2025 

Twilio announces updates to its CPaaS and CDP offerings and a conversational AI development collaboration with Microsoft at its annual Signal event.

ServiceNow Partners with NICE and AWS

ServiceNow's integrations with NICE and AWS improve workflow automation and data portability.

GoTo Unveils 100 Omnichannel and AI Features to Connect

The latest GoTo Connect advancements deliver a unified inbox, mobile features, and practical AI capabilities.

ServiceNow Introduces CRM AI Agents

ServiceNow CRM AI Agents orchestrates work across departments for seamless experiences across the entire customer lifecycle.

Sinch Partners with OneReach.ai

Sinch and OneReach.ai are collaborating to help companies deploy agentic AI across communications channels.

Talkdesk Launches Utilities Experience Cloud

Talkdesk Utilities Experience Cloud connects utility company contact centers to the heart of their operations. (Featured on SmartCustomerService.com.)

RingCentral Announces RingCX for Salesforce Service Cloud Voice on Salesforce AppExchange

RingCX for Salesforce Service Cloud Voice provides a single pane of glass for omnichannel customer engagement. (Featured on SmartCustomerService.com.)

Dialpad Is Now Available on Google Cloud Marketplace

Dialpad on Google Cloud Marketplace brings AI-powered customer communications and contact center solutions to Google Cloud customers.

AnywhereNow Launches Dialogue AI Assist

AnywhereNow's Dialogue AI Assist, part of Dialogue Cloud Contact Center, provides AI assistants. (Featured on SmartCustomerService.com.)

Sendbird Launches Omnipresent AI Agent

Sendbird's Omnipresent AI Agent resolves issues before they escalate by combining omnichannel continuity, proactive intelligence, and contextual memory. (Featured on SmartCustomerService.com.)

Worldwide UC&C Revenue Grew 7.8 Percent in 2024, IDC Reports

Growth in the unified communications and collaboration solutions and communications platform-as-a-service markets is expected to continue through 2029. (Featured on SmartCustomerService.com.)

8x8 Updates 8x8 Platform for CX

Latest updates to the 8x8 Platform for CX take advantage of AI and support a wider array of operational efficiencies. (Featured on SmartCustomerService.com.)