Channel Management > CRM News

Integrating marketing channel management into your CRM systems and processes can help your channel managers reach the largest possible audience and manage your supply chain most effectively. Explore the latest news, analysis, and advice on channel management.

Urban Airship Acquires Accengage

Digital customer engagement company Urban Airship has expanded its mobile engagement capabilities with its Accengage acquisition.

AgilOne Updates Customer Data Platform

AgilOne adds machine learning-driven intelligence, advanced reporting insights, and unique features for online and offline couponing programs to CDP.

ActiveCampaign Launches Conversations Communication Platform

ActiveCampaign's new conversational platform offers chat and email.

Brekeke Integrates with Zoho CRM

Brekeke Call Center Suite now integrates with Zoho's cloud-based telephony integration platform, Zoho PhoneBridge.

Ozonetel Enables Instant Cloud Telephony for Shopify Stores

Ozonetel has launched KooKoo Interactive Assistant, an omnichannel widget to run voice calls and chat sessions in parallel.

CallRail Enhances Cost-Per-Lead Solution with Multichannel Data

With this enhancement, marketers can now attribute conversions from multiple interaction types and channels.

Veeva Introduces New Digital Asset Management

Veeva Digital Asset Management lets marketers distribute, update, and withdraw content across digital channels with Vault PromoMats and Vault MedComms.

SkyTouch Technology and Whistle Messaging Strengthen Partnership for Cloud-Based Digital Assistants

SkyTouch's next generation integration platform /CONNECT and Whistle's Customer Engagement platform are integrated.

Speakeasy Enhances Integrations Between IVRs and Digital Bots

The latest release works with the entire Speakeasy AI suite to allow customers to switch from IVR to chat and/or IVR to bot. (Featured on SmartCustomerService.com.)

Zappix Unveils Actionable Analytics as Part of the Zappix Analytics Suite

New capabilities allow companies to actively understand and analyze customer trends. (Featured on SmartCustomerService.com.)

LivePerson Launches Maven Conversational AI

LivePerson Maven replaces traditional websites and toll-free phone numbers for communications with customers. (Featured on SmartCustomerService.com).

MomentFeed Launches Event Manager

MomentFeed Events Manager helps multilocation companies create, publish, and manage events at scale.

Marchex Acquires Call Monitoring Company Callcap

The acquisition expands Marchex's conversation analytics capabilities across both voice and text solutions. (Featured on SmartCustomerService.com.)

Informatica Releases Cloud Analytics Modernization Solution with Tableau Powered by AWS

The partnerships deliver a complete, out-of-the-box modern analytics platform with intelligent hybrid data management that enables governed self-service analytics.

LivePerson Integrates with Datto's Autotask PSA

The integration between LivePerson and Autotask will bring conversational commerce to thousands of solution providers.

Orlo Integrates Live Chat and Social Media

The integration allows users to move across channels seamlessly.

AppSuite's Cloud CRM Integrated with Oracle Hospitality RES3700 and Oracle Hospitality Simphony

Integration combines Oracle's hospitality applications with AppSuite's Cloud CRM for mobile apps, delivery and order management, multichannel marketing, loyalty, rewards, gift cards, and surveys.

Sprout Social Integrates with HubSpot

The integration between Sprout Social and HubSpot will help bridge the gap between companies' marketing and customer care teams.

NICE Unveils Journey Excellence Score

NICE's Journey Excellence Score is a new metric for measuring service quality across touchpoints and over time and enables the prediction of future outcomes.

Glassbox Integrates with AWS Machine Learning

Integration allows Glassbox users to pour Glassbox Data into ready-made AWS ML models