LivePerson Integrates with Google Business Messages
LivePerson's integration with Google Business Messages helps companies connect with customers directly from Google Search and Maps.
Creative Virtual Launches Neutrino Release of V-Person
The Neutrino release of V-Person provides tools and expertise to help companies create AI-enhanced conversations with customers and employees.
Evolve IP Launches the Work Anywhere Office
Evolve IP's Work Anywhere Office blends fully integrated virtual desktops, collaboration and communications tools, and contact center systems. (Featured on SmartCustomerService.com.)
eGain Launches eGain Messaging Hub
eGain Messaging Hub harmonizes messaging across bots and live agents. (Featured on SmartCustomerService.com.)
TTEC Expands Voice and Contact Center Offerings
Company further strengthens its direct and partner sales channels with its cloud contact center solutions. (Featured on SpeechTechMag.com.)
Creatio Introduces Contact Center Product Suite by Velvetech
Creatio partner Velvetech developed the Contact Center Product Suite, which is available on Creatio's marketplace. (Featured on SpeechTechMag.com.)
8x8 Launches 8x8 Voice for Microsoft Teams
8x8 Voice for Microsoft Teams brings a new level of integration to business communications systems.
Grammarly Launches Style Guides
Grammarly Style Guides help companies standardize customer communications.
Redpoint Global Launches rgOne Platform
rgOne is an integrated customer engagement solution combining data, analytics, and orchestration.
Progress Releases Sitefinity 13
Progress Sitefinity 13 offers capabilities for creating personalized digital experiences based on insights.
Maximus Partners with Genesys for Government Contact Center
Maximus is partnering with Genesys to offer the MAXIMUS Genesys Engagement Platform for government agencies.
Five9 Launches Digital Engagement for Customer Experience Across Multiple Channels
Five9 Digital Engagement includes more than 45 features for digital customer interactions. (Featured on SmartCustomerService.com.)
Minute Media Launches Voltax Video
Minute Media's Voltax Video is a video platform that provides video technology, a rich content library, and an advanced revenue stack.
Smartly.io Partners with Snap
The partnership allows Smartly.io clients to scale advertising on Snapchat.
Qualtrics Adds CoreXM Capabilities
Qualtrics CoreXM includes more feedback collection, analytics, and workflow capabilities
JRNI Launches JRNI Analytics
JRNI Analytics helps companies identify trends and leverage appointment data.
NovelVox Launches CX Infinity
NovelVox's CX Infinity is a messaging and multichannel customer engagement platform.
Five9 Launches Four Packaged Applications
Five9's new packaged applications are built on the Whendu platform and cover workflow automation.
Pegasystems Launches Pega Customer Service Unified Messaging Edition
Pega Customer Service Unified Messaging Edition centralizes messaging channels.
JW Player Launches Live Channels
JW Player Live Channels help companies live stream video content on their sites and social media outlets.