ActiveCampaign Releases Conversations for SMBs

Conversations is a marketing platform that collects all customer contacts in ActiveCampaign.

NICE inContact Releases CXone Packages Integrated with Salesforce

CXone Packages add voice, intelligent routing for Salesforce digital channels, embedded workforce optimization, and speech/text analytics. (Featured on SmartCustomerService.com.)

Calabrio Launches Version 11 of Calabrio ONE

Calabrio has released its latest analytics-fueled customer experience intelligence suite. (Featured on SmartCustomerService.com.)

SugarCRM Acquires Collabspot

Sugar can now offer email integration to CRM systems.

CleverTap Partners with Vonage

CleverTap links with Vonage's Nexmo API to expand how marketers communicate with customers.

Sparkcentral Enhances Instagram Support for Social Customer Service Platform

Companies can now respond to and engage with customers at scale in real time on the popular photo sharing app. (Featured on SmartCustomerService.com.)

Conduent Launches 5 Technology Platforms for Digital Interactions

Conduent's collaboration with Microsoft expands the delivery of enterprise cloud offerings.

Cisco Launches Customer Journey Solutions Release 12

New capabilities improve interactions, workflows, agent and supervisor productivity, scalability, and security. (Featured on SmartCustomerService.com.)

SugarCRM Releases Winter '19 Edition, Hint Insights, and Momentum

SugarCRM's improvements are designed to simplify collaboration, reporting, and sales efficiency.

Pegasystems Upgrades Healthcare Suite

Pegasystems has unified its care management, customer service, and marketing applications for healthcare into one platform.

AgilOne Partners with Snowflake

Marketers, IT professionals, and data scientists gain rapid access to granular customer data through a joint analytics solution being developed by AgilOne and Snowflake.

Impiger Introduces Bluefish.ai Chatbot Platform

Bluefish.ai is a feature-rich chatbot development platform geared toward SMBs.

Urban Airship Acquires Accengage

Digital customer engagement company Urban Airship has expanded its mobile engagement capabilities with its Accengage acquisition.

AgilOne Updates Customer Data Platform

AgilOne adds machine learning-driven intelligence, advanced reporting insights, and unique features for online and offline couponing programs to CDP.

ActiveCampaign Launches Conversations Communication Platform

ActiveCampaign's new conversational platform offers chat and email.

Brekeke Integrates with Zoho CRM

Brekeke Call Center Suite now integrates with Zoho's cloud-based telephony integration platform, Zoho PhoneBridge.

Ozonetel Enables Instant Cloud Telephony for Shopify Stores

Ozonetel has launched KooKoo Interactive Assistant, an omnichannel widget to run voice calls and chat sessions in parallel.

CallRail Enhances Cost-Per-Lead Solution with Multichannel Data

With this enhancement, marketers can now attribute conversions from multiple interaction types and channels.

Veeva Introduces New Digital Asset Management

Veeva Digital Asset Management lets marketers distribute, update, and withdraw content across digital channels with Vault PromoMats and Vault MedComms.

SkyTouch Technology and Whistle Messaging Strengthen Partnership for Cloud-Based Digital Assistants

SkyTouch's next generation integration platform /CONNECT and Whistle's Customer Engagement platform are integrated.