Channel Management > CRM News

Integrating marketing channel management into your CRM systems and processes can help your channel managers reach the largest possible audience and manage your supply chain most effectively. Explore the latest news, analysis, and advice on channel management.

LogMeIn Integrates Bold360 with Popular Chat Apps

LogMeIn has expanded Bold 360's messaging capabilities to WhatsApp, WeChat, Facebook Messenger, and SMS. (Featured on SmartCustomerService.com.)

OnviSource Introduces Version 2.0 of Its Liaa Intelligent Virtual Agent

Powered by OnviSource's proprietary artificial intelligence and RPA, Liaa 2.0 delivers conversational self-service through chat and voice. (Featured on SmartCustomerService.com.)

Five9 Creates Joint Offering with Zoom

Five9's and Zoom's jointly developed solution allows seamless call routing between Zoom Phone and the Five9 Intelligent Cloud Contact Center. (Featured on SmartCustomerService.com.)

Stream and Dolby's Voxeet Partner for In-App Messaging and Conferencing Capabilities

Stream is working with Dolby's Voxeet to provide API-driven chat, voice, and video capabilities.

Madison Logic Launches ML Platform

Madison Logic's ML Platform is an account-based marketing tool that helps marketers optimize campaign strategies and accelerate customer journeys.

LivePerson Debuts SocialConnect and EmailConnect

LivePerson SocialConnect and EmailConnect help companies manage all of their digital customer interactions in the LiveEngage platform.

SightCall Launches SightCall Video Assistance Chatbot on Salesforce AppExchange

SightCall enables customers to escalate chatbot conversations to live visual support sessions .

Airship Unveils Airship Journeys for Cross-Channel Customer Experiences

Airship Journeys' visual interface combines goal-driven guidance and unified cross-channel management for marketers.

Avaya Integrates Google Cloud Contact Center AI With Its IX Contact Center Solutions

The integration enables virtual agents and will include other artificial intelligence capabilities. (Featured on SmartCustomerService.com.)

Adobe Adds Real-Time Capabilities to Experience Platform

Adobe adds Real-Time Customer Data Platform (CDP) features,  data governance capabilities, and new ways to personalize and deliver cross-channel experiences.

Engagio and Bombora Partner to Operationalize Intent Data

Together, Engagio and Bombora are combining first-party and third-party data to yield actionable customer intent insights.

TTEC and LivePerson Partner on Digital Transformation

TTEC and LivePerson combine technology and services to offer digital engagement, messaging, and AI solutions. (Featured on SmartCustomerService.com.)

Sprinklr Launches Live Chat for Customer Support

Sprinklr Live Chat enables real-time conversations with customers while they're on company websites and mobile apps. (Featured on SmartCustomerService.com.)

UJET Launches SMS Adapter for Salesforce CRM

UJET's SMS Adapter allows for the rapid deployment of smartphone capabilities and texting. (Featured on SmartCustomerService.com.)

Vonage Launches Conversation API, Meetings, and App Center

Vonage today launched a number of solutions to help companies interact with customers and retain context during and after those interactions. (Featured on SmartCustomerService.com.)

NICE Launches CXone Fall 19 Release

NICE inContact's CXone Fall 2019 release helps companies reach more customers on more channels. (Featured on SmartCustomerService.com.)

Movable Ink Moves into Mobile

Movable Ink has partnered with Airship, Branch, Braze, and Localytics to bring personalized visuals into native mobile apps.

Cloudinary Launches AI-Enabled Video Management Platform

Cloudinary's enhanced solution allows companies to deliver engaging, dynamic video at scale.

NICE inContact Adds a Native Salesforce Lightning User Interface to CXone

NICE inContact's latest innovation advances CXone Agent for Salesforce with digital channel elevation and enhanced agent experience. (Featured on SmartCustomerService.com.)

OnviSource Releases iMachine AI Software

iMachine powers OnviSource's advanced analytics, robotic process automation, and intelligent virtual agents.