Channel Management > CRM News

Integrating marketing channel management into your CRM systems and processes can help your channel managers reach the largest possible audience and manage your supply chain most effectively. Explore the latest news, analysis, and advice on channel management.

LivePerson Integrates with Google Business Messages

LivePerson's integration with Google Business Messages helps companies connect with customers directly from Google Search and Maps.

Creative Virtual Launches Neutrino Release of V-Person

The Neutrino release of V-Person provides tools and expertise to help companies create AI-enhanced conversations with customers and employees.

Evolve IP Launches the Work Anywhere Office

Evolve IP's Work Anywhere Office blends fully integrated virtual desktops, collaboration and communications tools, and contact center systems. (Featured on SmartCustomerService.com.)

eGain Launches eGain Messaging Hub

eGain Messaging Hub harmonizes messaging across bots and live agents. (Featured on SmartCustomerService.com.)

TTEC Expands Voice and Contact Center Offerings

Company further strengthens its direct and partner sales channels with its cloud contact center solutions. (Featured on SpeechTechMag.com.)

Creatio Introduces Contact Center Product Suite by Velvetech

Creatio partner Velvetech developed the Contact Center Product Suite, which is available on Creatio's marketplace. (Featured on SpeechTechMag.com.)

8x8 Launches 8x8 Voice for Microsoft Teams

8x8 Voice for Microsoft Teams brings a new level of integration to business communications systems.

Grammarly Launches Style Guides

Grammarly Style Guides help companies standardize customer communications.

Redpoint Global Launches rgOne Platform 

rgOne is an integrated customer engagement solution combining data, analytics, and orchestration.

Progress Releases Sitefinity 13

Progress Sitefinity 13 offers capabilities for creating personalized digital experiences based on insights.

Maximus Partners with Genesys for Government Contact Center

Maximus is partnering with Genesys to offer the MAXIMUS Genesys Engagement Platform for government agencies.

Five9 Launches Digital Engagement for Customer Experience Across Multiple Channels

Five9 Digital Engagement includes more than 45 features for digital customer interactions. (Featured on SmartCustomerService.com.)

Minute Media Launches Voltax Video

Minute Media's Voltax Video is a video platform that provides video technology, a rich content library, and an advanced revenue stack.

Smartly.io Partners with Snap

The partnership allows Smartly.io clients to scale advertising on Snapchat.

Qualtrics Adds CoreXM Capabilities

Qualtrics CoreXM includes more feedback collection, analytics, and workflow capabilities

JRNI Launches JRNI Analytics

JRNI Analytics helps companies identify trends and leverage appointment data.

NovelVox Launches CX Infinity

NovelVox's CX Infinity is a messaging and multichannel customer engagement platform.

Five9 Launches Four Packaged Applications

Five9's new packaged applications are built on the Whendu platform and cover workflow automation.

Pegasystems Launches Pega Customer Service Unified Messaging Edition

Pega Customer Service Unified Messaging Edition centralizes messaging channels.

JW Player Launches Live Channels

JW Player Live Channels help companies live stream video content on their sites and social media outlets.