Tethr Launches Essentials and Customer Effort Index
New offerings help companies mine customer interactions for sources of friction in real time.
CSG Launches Journey Orchestration
CSG Journey Orchestrations helps companies communicate with customers across channels.
Ada Launches Ada Glass
The new feature provides seamless customer handoffs from Ada's chatbot to live chat platform partners including Zendesk, Salesforce, and Nuance. (Featured on SmartCustomerService.com.)
TeamSupport Adds Capabilities to Its B2B Customer Support Software
Updates to analytics, user experience, and email integration are among the capabilities included in the latest release. (Featured on SmartCustomerService.com.)
Socialbakers Integrates with Saleforce Sales and Service Clouds
The integration streamlines social community management.
Coveo Launches Relevance and Recommendations Technology for ServiceNow
Coveo's AI-powered search and relevance technology is now integrated within ServiceNow.
Aculab’s VoiSentry Now Rated Avaya-Compliant
Aculab's voice biometrics system is compatible with key Avaya IX contact center solutions.
Translations.com Integrates with Salesforce
Translations.com debuts four Salesforce cloud integrations for GlobalLink Translation Management System.
Zendesk Launches Zendesk Duet to Unite Sales and Support
Zendesk Duet offers a combination of Zendesk Sell and Support to break down silos across customer-facing teams. (Featured on SmartCustomerService.com.)
NICE Announces New Version of NICE Satmetrix
The new release aims to improve customer experiences through enhancements designed to deliver real-time, targeted insights.
Agility, Speed Essential for Contact Center, Genesys Xperience Speakers Stress
Speakers on Day 2 of Genesys' user conference tout the benefits of cloud contact center deployments.
Genesys Doubles Down on AI at Its Xperience Conference
Conference speakers identify artificial intelligence and related technologies as the key to handling the explosion of contact center communications.
Cyara Launches Accelerator for Cloud Migration
Cyara Accelerator helps companies move their contact centers to the cloud. (Featured on SmartCustomerService.com.)
Talkdesk Launches Hybrid Spaces
Hybrid Spaces lets companies run their contact centers in hybrid public and private cloud environments.
NICE Unveils Quality Central Insight
NICE Quality Central Insight uses speech analytics and automation to aid in contact center quality management. (Featured on SmartCustomerService.com.)
Semafone Introduces Cloud-Based Cardprotect Solution
Deploying Cardprotect in the cloud streamlines PCI DSS compliance for contact centers. (Featured on SmartCustomerService.com.)
Intercom Launches Customizable Inbox With Apps
The new Inbox brings tools and data into one place for more personalized support and sales interactions. (Featured on SmartCustomerService.com.)
LogMeIn Launches AI-Powered Bold360 Suite
The new products aim to help companies deliver enhanced and personalized customer experiences throughout the customer life cycle.
Serviceaide Adds to Luma's Capabilities
The Luma upgrade delivers new automation and skills-building capabilities to Serviceaide's virtual agent.
Pega Launches Customer Empathy Advisor, AI Connectors at PegaWorld
Customer Empathy Advisor helps businesses tune AI to forge more mutually-beneficial relationships