IntelePeer Integrates with Microsoft Azure OpenAI Service

Together IntelePeer and Microsoft Azure OpenAI are working to deliver AI automation solutions and virtual agents for customer service. (Featured on SmartCustomerService.com.)

ASAPP Launches Generative Agent

ASAPP's Generative Agent can handle up to 90 percent of contact center interactions. (Featured on SmartCustomerService.com.)

Kore.ai Unveils XO Platform V11.0

Kore.ai's XO Platform V11.0 offers expanded AI automation. (Featured on SmartCustomerService.com.)

Calabrio Launches Bot Analytics

Calabrio's Bot Analytics provides access to all transcripts with more than 200 metrics organized for discovery and analysis. (Featured on SmartCustomerService.com.)

8x8 Launches Operator Connect for Microsoft Teams

8x8 Operator Connect is a native contact center solution certified to integrate with Teams. (Featured on SmartCustomerService.com.)

Zendesk Launches AI Agents, Agent Copilot, and AI-Powered Workforce Engagement Management

Zendesk's AI innovations include autonomous AI agents, workflow automation, agent copilot, workforce management, and quality assurance capabilities powered by Zendesk AI. 

boost.ai Introduces Generative Action

boost.ai's Generative Action is a generative AI engine for customer service automation. (Featured on SmartCustomerService.com.)

Khoros Launches Customer Care Cloud

Khoros Customer Care Cloud combines generative AI with data, automation, and digital engagement tools. (Featured on SmartCustomerService.com.)

Wolken Software Launches Wolken Gen AI

Wolken Gen AI is a suite of products for B2B customer service. (Featured on SmartCustomerService.com.)

Five9 Adds Zendesk Integrations

Five9's enhanced Zendesk integrations unify the agent workspace. (Featured on SmartCustomerService.com.)

Cresta Adds AI-Powered Quality Management and Behavioral Analytics

Cresta's new behavior detection with AI intents empower organizations to improve agent performance and efficiency.

Salesforce Launches Unified Conversations for WhatsApp

Salesforce's Unified Conversations for WhatsApp transforms one-way marketing promotions or service requests into dynamic, two-way conversations from a single WhatsApp number.

Intento Launches Intento Translator for Salesforce ServiceCloud

Intento Translator for Salesforce ServiceCloud automatically translates content across customer service chat interactions in real time for both the agent and customer.

Microsoft Updates Dynamics 365 and Microsoft Copilot

Microsoft Dynamics 365 and Microsoft Copilot innovations bring more AI to sales and service applications.

Convoso Launches ClearCallerID Pro

Convoso's ClearCallerID Pro is an advanced suite of tools to streamline caller ID management.

Bakstage.AI Integrates IBM watsonx.ai to Help Businesses with Online Sales 

With IBM watsonx.ai, Bakstage users can engage in video conversations and gain insights into customer interactions.

Colleen Unveils Generative AI Voice Technology

Colleen Voice offers real estate property managers a conversational interface to engage with residents.

Emplifi Rolls Out 10 Social Media Marketing And Customer Care Tools

Emplifi's new AI-powered workflows increase automation and personalization capabilities for social media marketers and customer care agents.

Brightspeed Launches Brightspeed Voice+ with RingCentral

Brightspeed Voice+ with RingCentral provides businesses with integrated messaging, video, and voice capabilities from virtually any device. (Featured on SmartCustomerService.com.)

Verint Expands Integration with Webex by Cisco

The Verint Open Platform's unified data hub has been integrated with Webex Contact Center. (Featured on SmartCustomerService.com.)