Sinch Implements MCP Standard

Sinch implements the emerging MCP standard that enables AI agents to dynamically discover and use messaging, voice, email, and verification capabilities.

Kore.ai Moves to AWS Marketplace AI Agents and Tools Category

Kore.ai's AI for Work, AI for Process, and AI for Service is now available in the AWS Marketplace AI Agents and Tools category.

Qlik Brings Qlik Cloud Analytics to the AWS Marketplace AI Agents and Tools Category

AWS customers can now use AWS Marketplace to discover, buy, and deploy AI agent and tool solutions, including Qlik Answers within Qlik Cloud Analytics.

CX Leaders Grow More Cautious as Economic Uncertainty Persists

While volatility is here to stay for a while, embracing scenario planning can help regain control, Forrester urges.

800.com Launches Enhanced Caller ID

With 800.com's Enhanced Caller ID businesses can see who's calling as the phone rings.

Cyara Updates Its Testing Platform

Cyara's latest platform update includes advanced artificial intelligence validation, real-time monitoring, and no-code test automation.

Twilio Launches Event Triggered Journeys in Twilio Engage, Data Residency for Email (EU), and WhatsApp Business Calling

Twilio has expanded its platform with real-time personalization, data residency control, and WhatsApp Business Calling. (Featured on SmartCustomerService.com.)

GenAI + Agentic AI: Driving Smarter Self-Service

Organizations can greatly increase the number of intents they can address and interactions they can resolve.

Intermedia Debuts AI Supervisor Assist

Intermedia's AI Supervisor Assist helps contact centers improve performance in real time. (Featured on SmartCustomerervice.com)

Infobip Partners with NumHub on Branded Calling ID

Infobip's expanded partnership with NumHub brings verified branded calls to U.S. companies.

Airship Unveils AI Agents

Airship's new intelligent agents work independently or in tandem to create, test, and optimize customer experiences across apps, websites, and channels.

Natterbox Launches AI Assistants and AI Agents

Natterbox AI Assistants and AI Agents can handle up to 70 percent of routine customer queries. (Featured on SmartCustomerService.com.)

Grammarly to Acquire Superhuman

With the Superhuman acquisition, email becomes central communication surface in Grammarly's vision for an agentic future.

Ultatel Launches Intelligent Voice AI Agent for Task Automation

Ultatel's Intelligent Voice AI Agent is a fully managed service for handling routine customer service tasks.

Alltius Launches Agentic AI Suite

Alltius' Agentic AI Suite helps financial services firms build and maintain AI agents.

Conversational AI to Reach $41.39 Billion by 2030

Human-like interactions are reshaping customer engagement and automation, The Research Insights finds. (Featured on SpeechTechMag.com.)

Eltropy Launches Desktop Application

Eltropy's Desktop App uses fewer system resources and offers faster access than browser-based systems. (Featured on SmartCustomerService.com.)

Talkdesk Launches Travel and Hospitality Experience Clouds

Talkdesk Travel and Hospitality Experience Clouds are industry-specific customer experience solutions powered by agentic AI.

Genesys Launches Cloud AI Studio

Genesys Cloud AI Studio helps organizations design and deploy virtual agents with agentic AI. (Featured on SmartCustomerService.com.)

AVOXI Embeds AI into Cloud Voice Platform

New capabilities include Proactive Services, Intelligent Caller ID, Digest, and SIP Refer and Advanced SIP Messaging. (Featured on SmartCustomerService.com.)