Clickatell Launches Chat Solution for the Travel Industry
Clickatell's new chat solution lets travel companies communicate with customers via SMS, WhatsApp, and Apple Messages. (Featured on SmartCustomerService.coim.)
RingCentral Adds Encryption to Phone and Messaging
RingCentral's comprehensive end-to-end encryption solution now covers messaging, phone, and video through its MVP product. (Featured on SmartCustomerService.com.)
Dialpad Launches Ai-Powered Customer Intelligence
Dialpad's Ai-Powered Customer Intelligence Platform brings automation and actionable real-time insights to businesses and contact centers. (Featured on SpeechTechMag.com.)
Polaris Eyes Robust Growth for Contact Center Analytics
Polaris expects the contact center analytics market to grow at a CAGR of 19.4 percent through 2030. (Featured on SpeechTechMag.com.)
PubNub Releases React Native Chat UI Components
PubNub's React Native Chat UI Components are pre-built building blocks for mobile chat development.
SuccessKPI Achieves FedRAMP Authorization
FedRAMP authorization enables government agencies to drive cloud-based contact center migration.
Five9 Updates Its Cloud Contact Center Platform
Five9 elevates omnichannel customer engagement with innovations in digital self-service, AI design, and analytics. (Featured on SmartCustomerService.com.)
Keywords Studios to Acquire Helpshift
Keywords is acquiring in-game customer mobile support app provider Helpshift for $75 million.
UJET Offers UJET Connect to Help Contact Centers with Cloud Migration
With UJET Connect, customer service providers can take advantage of accelerated business planning and commercial incentives for cloud migration. (Featured on SmartCustomerService.com.)
RingCentral Launches Device as a Service
RingCentral's Device as a Service is designed to simplify hardware procurement for contact centers. (Featured on SmartCustomerService.com.)
Cognigy Achieves AWS Conversational AI Competency Distinction
Cognigy recognized for expertise in developing chatbot, virtual assistant, and IVR solutions. (Featured on SmartCustomerService.com.)
AWS Adds Even More AI to Amazon Connect Contact Center Suite
Amazon Connect receives an infusion of artificial intelligence for contact center forecasting, scheduling, capacity planning, agent evaluations, and more. (Featured on SmartCustomerService.com.)
Chatbot Markets Poised for 'Exponential Growth'
Acute Market Research eyes growing adoption of chatbots among smaller companies through 2030.
Aivo Launches Video Conversational AI
Aivo's Video Conversational AI, developed with Synthesia, is a AI-generated video avatar to interact with customers.
Playvox Expands Workforce Management Capacity Planner
Playvox's Capacity Planner offers more contact center staffing needs forecasting. (Featured on SmartCustomerService.com.)
Talkdesk Launches Automation Designer and Workspace Designer
Talkdesk Automation Designer and Talkdesk Workspace Designer are low-code tools to customize contact center systems. (Featured on SmartCustomerService.com.)
HubSpot Integrates with WhatsApp
HubSpot's integration with WhatsApp gives marketing and service teams deeper visibility into customer interactions in one inbox.
Language I/O Is Now Available via Google Chrome Extension
Multilingual translation company Language I/O has expanded its platform to Google's Chrome Web Store.
Cresta Partners with Zoom
Integration brings Cresta's AI-driven, real-time intelligence to Zoom Contact Center. (Featured on SmartCustomerService.com.)
Interactions Launches Trustera Redaction Solution
Interactions' Trustera identifies and protects sensitive information like credit card numbers in contact center interactions. (Featured in SmartCustomerService.com.)