8x8 Delivers AI-Powered Platform Innovations

Platform enhancements include extending 8x8 Intelligent Customer Assistant to support voice interactions and additional AI capabilities across the entire 8x8 platform. (Featured on SmartCustomerService.com.)

Vonage Launches Intelligent SIP Capabilities

Vonage's Intelligent SIP drives better management of voice connectivity and speech applications. (Featured on SmartCustomerService.com.)

Serviceaide Launches ChangeGear Digital Service Platform

Serviceaide's ChangeGear Digital Service Management Platform will automate conversations and provide support for end users and support analysts.

Broadvoice Achieves SOC 2 Certification for CCaaS and UCaaS Platforms

Broadvoice has met Trust Services Criteria for data security protection controls. (Featured on SmartCustomerService.com.)

Zappix’s Digital Patient Engagement Solution Is Now Available in Epic Connection Hub

Zappix integrates with Epic, allowing healthcare providers to add digital engagement to their workflows.

C3 AI Achieves AWS Generative AI Competency

C3 AI offers generative AI as a secure, reliable, and efficient enterprise solution.

Conversational AI Market to Be Worth $54.1 Billion by 2031

Meticulous Research expects the conversational AI market to grow by 23.9 percent CAGR over the next seven years. (Featured on SpeechTechMag.com.)

Contact Center Outsourcing Market to Grow by $25.9 Billion Through 2028

Technavio expects the rise of emerging countries as call center destinations to boost the market growth. (Featured on SmartCustomerService.com.)

Amazon Adds GenAI Capabilities to Connect

Amazon is adding Amazon Q and Amazon Connect Contact Lens to its Connect contact center platform. (Featured on SmartCustomerService.com.)

Regal.io Partners with 8x8

Regal.io has joined the 8x8 technology partner ecosystem as a SellWith8 Partner. (Featured on SmartCustomerService.com.)

Helpshift Launches Language AI FAQ Translation Tool

Helpshift's Language AI FAQ Translation tool translates customer queries in 74 languages. (Featured on SmartCustomerService.com.)

Sinch Introduces Sinch AI

Sinch AI delivers intelligent solutions across all major business functions.

Salesforce Launches Einstein Service Agent

Einstein Service Agent is Salesforce's autonomous AI agent to revolutionize chatbot experiences. (Featured on SmartCustomerService.com.)

Vodafone and RingCentral Extend Partnership

Vodafone Business is expanding its global communications offerings to include RingCentral's native contact center solution, RingCX. (Featured on SmartCustomerService.com.)

UserTesting Unveils July 2024 Product Release

UserTesting's latest product release offers greater flexibility in insight gathering, enhanced enterprise sharing capabilities, and improved audience targeting.

boost.ai Partners with CX Effect

boost.ai brings its hybrid AI platform to CX Effect.

SugarCRM Launches Generative AI-Powered Opportunity and Case Summarization

SugarCRM's new Opportunity Summarization and Case Summarization features use generative AI to enhance personalization of customer interactions.

Forwrd.ai Acquires LoudnClear.ai

Forward.ai's acquisition of conversational AI company LoudnClear.ai brings about a predictive modeling platform for revenue operations.

CallMiner Leverages Generative AI to Enhance Post-Interaction and Real-Time Summarization

New and enhanced capabilities include automated follow-up actions and summarization editing. (Featured on SmartCustomerService.com.)

IntelePeer Introduces SmartCommunicator for Microsoft Teams

IntelePeer SmartCommunicator brings contact center functionality to Microsoft Teams. (Featured on SmartCustomerService.com.)