Grammarly to Acquire Superhuman

With the Superhuman acquisition, email becomes central communication surface in Grammarly's vision for an agentic future.

Ultatel Launches Intelligent Voice AI Agent for Task Automation

Ultatel's Intelligent Voice AI Agent is a fully managed service for handling routine customer service tasks.

Alltius Launches Agentic AI Suite

Alltius' Agentic AI Suite helps financial services firms build and maintain AI agents.

Conversational AI to Reach $41.39 Billion by 2030

Human-like interactions are reshaping customer engagement and automation, The Research Insights finds. (Featured on SpeechTechMag.com.)

Eltropy Launches Desktop Application

Eltropy's Desktop App uses fewer system resources and offers faster access than browser-based systems. (Featured on SmartCustomerService.com.)

Talkdesk Launches Travel and Hospitality Experience Clouds

Talkdesk Travel and Hospitality Experience Clouds are industry-specific customer experience solutions powered by agentic AI.

Genesys Launches Cloud AI Studio

Genesys Cloud AI Studio helps organizations design and deploy virtual agents with agentic AI. (Featured on SmartCustomerService.com.)

AVOXI Embeds AI into Cloud Voice Platform

New capabilities include Proactive Services, Intelligent Caller ID, Digest, and SIP Refer and Advanced SIP Messaging. (Featured on SmartCustomerService.com.)

8x8 Launches Verif8

8x8's Verif8 provides one-time password verification for customer interactions. (Featured on SmartCustomerService.com.)

NiCE Unveils NiCE Inform AI for Emergency Communications Centers

With NiCE Inform AI, transcription and searching unlocks hidden insights from every call, to improve productivity, emergency response, and staff retention. (Featured on SmartCustomerService.com.)

Luware Launches Virtual User for Contact Centers

Luware's Virtual User includes smarter routing, sentiment detection, and language recognition. (Featured on SmartCustomerService.com.)

Nurix AI Launches NuPlay to Power Voice Agents

Nurix NuPlay provides low-latency voice agents for customer support and sales. (Featured on SmartCustomerService.com.)

TTEC Expands Partnership with Zendesk

The partnership provides tailored Zendesk solutions, migration tools, verticalized offerings, and full-stack implementation support. (Featured on SmartCustomerService.com.)

Glance Launches Cobrowse for Microsoft Dynamics 365 Contact Center in Microsoft AppSource

Glance brings its cobrowse and collaboration tools to Microsoft Dynamics 365 environments. (Featured on SmartCustomerService.com.)

Calabrio Launches Performance Management

Calabrio Performance Management is a unified platform for agent monitoring, coaching, and more. (Featured on SmartCustomerService.com.)

Talkdesk Launches Customer Experience Automation

Talkdesk Customer Experience Automation introduces fully autonomous, multi-agent AI automation for the entire customer journey.

Insight7 Launches Call Evaluation Platform

Insight7's Call Evaluation Platform turns conversations into insights for quality assurance, performance gains, and coaching.

Customer Support Software to Reach $8.86 Billion by 2030

The global customer support software market is set to grow at 21.1 percent CAGR, Valuates predicts. (Featured on SmartCustomerService.com.)

RingCentral Launches Customer Journey Analytics

RingCentral also releases AI Agent Assist at CCW Las Vegas '25. Featured on SmartCustomerService.com.)

Upstream Works Announces AgentNow Cloud Suite

Upstream Works' new AgentNow tiers enable on-demand live video agents and humanized experiences for customer support. (Featured on SmartCustomerService.com.)