Sinch Implements MCP Standard
18 Jul 2025
Sinch implements the emerging MCP standard that enables AI agents to dynamically discover and use messaging, voice, email, and verification capabilities.
Kore.ai Moves to AWS Marketplace AI Agents and Tools Category
18 Jul 2025
Kore.ai's AI for Work, AI for Process, and AI for Service is now available in the AWS Marketplace AI Agents and Tools category.
Qlik Brings Qlik Cloud Analytics to the AWS Marketplace AI Agents and Tools Category
17 Jul 2025
AWS customers can now use AWS Marketplace to discover, buy, and deploy AI agent and tool solutions, including Qlik Answers within Qlik Cloud Analytics.
CX Leaders Grow More Cautious as Economic Uncertainty Persists
16 Jul 2025
While volatility is here to stay for a while, embracing scenario planning can help regain control, Forrester urges.
800.com Launches Enhanced Caller ID
16 Jul 2025
With 800.com's Enhanced Caller ID businesses can see who's calling as the phone rings.
Cyara Updates Its Testing Platform
15 Jul 2025
Cyara's latest platform update includes advanced artificial intelligence validation, real-time monitoring, and no-code test automation.
Twilio Launches Event Triggered Journeys in Twilio Engage, Data Residency for Email (EU), and WhatsApp Business Calling
15 Jul 2025
Twilio has expanded its platform with real-time personalization, data residency control, and WhatsApp Business Calling. (Featured on SmartCustomerService.com.)
GenAI + Agentic AI: Driving Smarter Self-Service
15 Jul 2025
Organizations can greatly increase the number of intents they can address and interactions they can resolve.
Intermedia Debuts AI Supervisor Assist
14 Jul 2025
Intermedia's AI Supervisor Assist helps contact centers improve performance in real time. (Featured on SmartCustomerervice.com)
Infobip Partners with NumHub on Branded Calling ID
10 Jul 2025
Infobip's expanded partnership with NumHub brings verified branded calls to U.S. companies.
Airship Unveils AI Agents
10 Jul 2025
Airship's new intelligent agents work independently or in tandem to create, test, and optimize customer experiences across apps, websites, and channels.
Natterbox Launches AI Assistants and AI Agents
09 Jul 2025
Natterbox AI Assistants and AI Agents can handle up to 70 percent of routine customer queries. (Featured on SmartCustomerService.com.)
Grammarly to Acquire Superhuman
02 Jul 2025
With the Superhuman acquisition, email becomes central communication surface in Grammarly's vision for an agentic future.
Ultatel Launches Intelligent Voice AI Agent for Task Automation
01 Jul 2025
Ultatel's Intelligent Voice AI Agent is a fully managed service for handling routine customer service tasks.
Alltius Launches Agentic AI Suite
01 Jul 2025
Alltius' Agentic AI Suite helps financial services firms build and maintain AI agents.
Conversational AI to Reach $41.39 Billion by 2030
01 Jul 2025
Human-like interactions are reshaping customer engagement and automation, The Research Insights finds. (Featured on SpeechTechMag.com.)
Eltropy Launches Desktop Application
27 Jun 2025
Eltropy's Desktop App uses fewer system resources and offers faster access than browser-based systems. (Featured on SmartCustomerService.com.)
Talkdesk Launches Travel and Hospitality Experience Clouds
25 Jun 2025
Talkdesk Travel and Hospitality Experience Clouds are industry-specific customer experience solutions powered by agentic AI.
Genesys Launches Cloud AI Studio
25 Jun 2025
Genesys Cloud AI Studio helps organizations design and deploy virtual agents with agentic AI. (Featured on SmartCustomerService.com.)
AVOXI Embeds AI into Cloud Voice Platform
25 Jun 2025
New capabilities include Proactive Services, Intelligent Caller ID, Digest, and SIP Refer and Advanced SIP Messaging. (Featured on SmartCustomerService.com.)