Sales Automation > CRM News

Combining Customer Relationship Management (CRM) with sales automation tools helps sales teams plan and monitor their sales activities and provides the necessary customer data throughout the entire selling process. Browse our news, analysis, and advice for sales professionals and managers looking take advantage of these time and labor saving strategies.

Gainsight Unveils the Customer Cloud at Pulse 2019

Gainsight introduced a new suite of products at its user conference and enhancements to its existing Customer Success and Product Experience applications.

Chorus.ai Launches Coaching Initiatives and Scorecards for Sales

Chorus Coaching Initiatives and Scorecards allow sales leaders to tailor coaching and track improvements.

SutiCRM Launches Mobile App

SutiCRM has created a native mobile app for Android and iOS.

Avtex Acquires NuSoft Solutions

Avtex has acquired NuSoft Solutions Combine to create a Microsoft business applications powerhouse.

Dialpad Launches Dialpad Sell

The new tool aims to enable sales teams to easily make calls from anywhere and understand the conversations they have in new ways.

Chargebee Launches Summer 2019 Release of Subscription Management Platform

Additions to the Chargebee Subscription Management Platform include revenue recognition, optimization, and visibility; customer acquisition tools; enhanced usability; security features; and Salesforce integration.

Mediafly Announces New User Interface and Customization Tools

The new interface features animations, customizable layouts, and interactive content.

Qorus Integrates with Microsoft Teams

Marketers and sales reps using Qorus and Microsoft can collaborate and share content more seamlessly with this integration.

Accent Launches Sales Performance Management Platform

Accent's sales performance management platform helps managers track and measure rep and team effectiveness and aggregates opportunity analytics for pipeline health.

CloudShare Launches Sales Enablement

CloudShare Sales Enablement helps users manage cloud-based demos and proofs-of-concept.

LiveChat Launches HelpDesk Online Ticketing System

LiveChat HelpDesk helps companies organize and manage email communication with customers. (Featured on SmartCustomerService.com.)

Veeva Adds AI to CRM and Commercial Cloud

Veeva is adding artificial intelligence across most of its product portfolio.

Acqueon Partners with Vonage

Acqueon integrates omnichannel campaign orchestration with Nexmo, the Vonage API platform, to enable proactive experiences and personalized customer journeys.

PerformLine and Protiviti Partner on Automated Compliance Monitoring Solution

New alliance combines PerformLine's platform with Protiviti's risk management and regulatory compliance expertise.

Folloze Launches Personalization Engine

The Personalization Engine aims to empower B2B companies to engage customers and prospects in deeper, more meaningful ways.

Swiftpage Launches Act! Growth Suite

The solution is an all-in-one sales and marketing platform for SMBs.

Pramata Releases Commercial Relationship Baseline Solution

Commercial Relationship Baseline helps eliminate revenue leakage and drive revenue optimization for B2B companies.

Bigtincan Launches Spring 2019 Release

Bigtincan's Spring 29019 release features capabilities for integrated content, learning, and catalogs and includes Bigtincan Genie, a smart dialogue engine allowing sales teams to tap into the power of voice.

Messagepoint Adds Content Intelligence to Its Customer Communications Management Platform

New artificial intelligence-powered capabilities enable better content creation and management.

RRD Partners with Marketing Evolution

R.R. Donnelly's partnership with Marketing Evolution will provide clients with marketing measurement and optimization solutions to maximize campaign performance across online and offline channels.