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Sales Automation > CRM News

Combining Customer Relationship Management (CRM) with sales automation tools helps sales teams plan and monitor their sales activities and provides the necessary customer data throughout the entire selling process. Browse our news, analysis, and advice for sales professionals and managers looking take advantage of these time and labor saving strategies.

Chorus.ai Integrates with HubSpot, Amazon Connect, and ShoreTel Web Dialer

Chorus.ai is expanding its ecosystem of sales technology integration partners.

Methinks Announces DIY App

The app allows businesses to engage face-to-face with customers and prospects in just a few clicks.

Contentful Announces Agile E-Commerce Solution

The solution aims to help retailers manage content across multiple channels more effectively.

Nintex and Adobe Extend e-Signatures to Microsoft SharePoint

Nintex Sign, powered by Adobe Sign, is now available to Nintex for SharePoint users.

CustomerGauge Expands Salesforce Integration

The expanded integration between CustomerGauge and Salesforce allows for more complex data queries.

Theatro and Opterus Partner on a Retail Task Management Solution

The partnership will combine Theatro's intelligent assistant and Opterus' execution management solution to assign tasks from a centralized platform directly into the ear of each employee.

Lightico Launches Instant Consent on Terms & Disclosures

Instant Consent on Terms & Disclosures automates the process of collecting digital customer acknowledgments. (Featured on SmartCustomerService.com.)

ExecVision Unveils Coaching Plans

Coaching Plans enable sales managers with a single system of accountability into rep training and coaching.

Validity Acquires AppBuddy

Validity's acquisition of AppBuddy expands its data quality capabilities.

CSG Launches Journey Orchestration

CSG Journey Orchestrations helps companies communicate with customers across channels.

Nimble Targets Team Management with Version 5.0

Nimble 5.0 includes a host of enhancements designed to bolster team relationship management across the organization.

Oracle Collaborates with Accenture and Capgemini on Customer Data Platform

The partnerships are aimed at creating solutions to help companies maximize customer interactions across channels and applications.

Socialbakers Integrates with Saleforce Sales and Service Clouds

The integration streamlines social community management.

Adobe Launches ABM Essentials for Marketo Engage

ABM Essentials helps steer coordination between sales and marketing when using Marketo Engage.

Sitecore Expands Functionality for Salesforce Marketing Cloud

Sitecore Connect for Salesforce Marketing Cloud offers deeper personalization and segmentation through customer insight.

Salesforce Announces Customer Data Platform

Part of Salesforce's Customer 360 solution, the customer data platform aims to further unify customer engagement at scale.

Zendesk Launches Zendesk Duet to Unite Sales and Support

Zendesk Duet offers a combination of Zendesk Sell and Support to break down silos across customer-facing teams. (Featured on SmartCustomerService.com.)

Exceed.ai Announces New Machine Learning Capabilities

The new capabilities aim to better engage prospects.

JRNI Launches Marketplace

JRNI's Marketplace offers prebuilt integrations with more than 20 partners.

LifestyleCX Integrates with Sherpa CRM

Senior living solutions providers integrate solutions.