Sales Automation > CRM News

Combining Customer Relationship Management (CRM) with sales automation tools helps sales teams plan and monitor their sales activities and provides the necessary customer data throughout the entire selling process. Browse our news, analysis, and advice for sales professionals and managers looking take advantage of these time and labor saving strategies.

Chili Piper Builds App Integrated with Intercom’s Messenger Platform

Chili Piper's new app can route leads and opportunities in real time and enable self-booking by prospects or two-click booking by agents.

Conversica Adds Capabilities to Its Conversational AI Platform

Conversica's latest release offers a new Conversation Editor, User Profiles for access controls, an expanded conversation library, and visualizations of conversation flows.

Tealium Launches Tealium Predict for the Customer Data Platform

Tealium Predict's machine learning technology allows companies to build audiences and predict consumer actions.

Salesforce.com Unveils Einstein Search

Einstein Search will help employees find information in their CRM systems.

InsideSales.com Launches Revenue Acceleration Cloud

InsideSales.com's Revenue Acceleration Cloud enables revenue growth with collective human and artificial intelligence.

Invisible.io Launches Revenue Grid for Sales

Invisible.io's RevenueGrid sales platform unveils account-specific revenue signals and automates outreach.

Oracle Announces CX Cloud Updates at Oracle OpenWorld

Updates across Oracle Customer Experience Cloud help companies unify customer data, personalize interactions, and win more business.

Clearbit Unveils X for B2B Marketing and Sales Teams 

Clearbit X lets companies leverage their customer data with Clearbit's to improve online advertising, deliver de-anonymized leads to sales, and personalize their entire lead lifecycle from website to messaging to renewal. 

Salesforce Launches CRM Cloud Solutions for Manufacturing and Consumer Goods

Manufacturing Cloud and Consumer Goods Cloud are parts of the Salesforce Customer 360 Platform.

Really Simple Systems Launches Zapier Template for QuickBooks

Really Simple Systems allows invoices and customer record updates to flow directly into QuickBooks accounting software.

Zoho Enhances Zoho One Platform

Zoho One adds process automation, telephony, single sign-on, and blockchain capabilities.

DiscoverOrg and ZoomInfo Merge Brands to Launch B2B Data Platform

ZoomInfo Powered by DiscoverOrg combines software with advanced machine learning and human research for sales and marketing teams .

Insightly Launches Insightly Marketing Platform

Insightly Marketing Platform unifies marketing, sales, and project management.

DealSignal Introduces CRM Data Health for Salesforce

CRM Data Health for Salesforce helps marketing and sales teams tackle data decay.

Freshworks Launches Freshsuccess

Freshsuccess provides a unified view of customer journeys for customer service, sales, marketing, and support. (Featured on SmartCustomerService.com.)

SalesLoft Integrates with RambleChat

SalesLoft merges account-based selling with its first chat integration.

PROS Launches Platform for Airlines

PROS Retail for Airlines optimizes offers across all airline digital retail channels.

AgilOne Launches Cohort Analysis

AgilOne's analytics solution helps marketers track, compare, and analyze segments and campaign performance over time.

PipelineDeals Launches SuperShare

SuperShare enables companies to share CRM data with partners.

PhoneAppli Launches Thanks Go Employee Recognition & Reward Program for Salesforce

Thanks Go lets salespeople thank and reward people in other departments for help servicing leads and closing new customers.