Access the ICMI Agent Experience Toolkit
To boost customer satisfaction and loyalty, you need your agents to stay engaged and motivated. But how? Access the ICMI Agent Experience Toolkit and to help you assess your current agent experience and discover ways you can improve.
The State of Customer Service Automation 2019
Insights from 75 million issues & 71 million bot interactions reveal how automation trends are driving customer service forward. Download this report to learn about the impact of customer service bots on standard contact center KPIs.
Georgia Tech Strengthens Athletic Department with SalesLoft
Sales and fan engagement increase for the college sports powerhouse
Calabrio’s Suite Is the One for Radial
The e-commerce service provider improves its call center with Calabrio ONE
Fox Entertainment Engages Twitter Audiences with Speakr
The company turned to the platform's influencer community to generate buzz for a movie's premiere.
WWE and Warner Bros. Pin Down a Winning Mobile Campaign with TreSensa
Interactive game drives engagement—and sales—for the companies' cobranded DVD.
Addiktive Games Doubles Conversion Rate with Voxel
The advertising platform's interactive ads engage mobile gamers.
Umbel's Data Unlocking Platform Is a Slam Dunk for the Indiana Pacers
Audience activation app helps the team better segment and target its Facebook followers.
Varsity Sales Squad Racks Up Points with LevelEleven App
Contest app helps increase sales and encourage best practices for cheerleading apparel company.
SalesClic Is Just the the Ticket for Better Sales Forecasts
ShowClix shortens sales cycles and improves forecasting with SalesClic.
Speech Analytics Is the Right Fit for Nautilus
The home fitness brand increases call center efficiency with CallMiner Eureka.
Gigya Gets Gamification
Boyd Gaming uses social infrastructure to nurture engaged advocates.
Philly Zoo Goes Wild for New Call Center Systems
Mitel deployment helps connect staff with zoo patrons—and each other.
Adding Eyeballs with Video
Sports Unlimited gets an SEO boost and increases sales with help from Treepodia.
Metal Mulisha Revs Up Online Traffic
With ReadyPulse, a sports apparel company sees e-commerce gains.
Improving Ticket Sales When You Already Sell Out
The Boston Red Sox turn to Sports CRM from Green Beacon to heighten the fan experience.
Cincy’s Zoo Goes Ape for IBM
Cognos solution leads to 50,000 new visits and revenue growth
Travel Dynamics International finds that adding a real CRM system can lead to unexpected destinations.
I Want (and Get) My MTV!
Akamai Technologies needed to step up its Web-content delivery efforts on behalf of the music television network.
Scoring with Fans
Retail had a bad season, but Wrigleyville Sports now finds itself safe at home.