Gartner 2019 Magic Quadrant for Contact Center as a Service
In the 2019 Gartner Magic Quadrant report for CaaS, you'll learn how contact center solutions measure up. You will also discover why now might be the right time to update your contact center.
The State of Customer Service Automation 2019
Insights from 75 million issues & 71 million bot interactions reveal how automation trends are driving customer service forward. Download this report to learn about the impact of customer service bots on standard contact center KPIs.
With CallRail, Digible Builds Results for Property Managers
Thanks to the call tracking solution, the digital marketing agency has helped its apartment industry clients cut costs and increase efficiency
ICS+ Streamlines Its Business with Salesforce.com
The automated systems provider has broken down silos thanks to its Salesforce suite
For Hewlett-Packard, FantasySalesTeam Makes Results a Reality
Tech leader sees sales gains—and a culture change—with gamification solution.
MaintenanceNet Automates Warranty Sales for Schneider Electric
Emailed quotes take the burden off resellers to renew service contracts.
Increased Video, Click Rates Are Good News for e.Republic
A media and research company revamps its Web sites with help from Limelight Networks.
Aetna Members Get Ann-swers
The insurer's virtual assistant engages more than 2 million chats, helping ferret out information on benefits, costs, and more
Tracking Medical Treatments in Real Time
IBM Business Analytics is not only empowering physicians to rate their performance but also teaching them how to improve it
The Doctor Gets a Social Prescription
YouBeauty enlists Extole to launch a social media campaign
Bonobos Gets a Leg Up in Customer Engagement
A men's pants company receives more than it bargained for with Assistly
Sprint Goes From Customer Satisfaction Laggard to Leader
Merced Systems helps reverse performance in just two years
Call Center Software Opens A Window of Opportunity
Blinds.com improves bottom line and organizational efficiency with new phone systems
Census Bureau Takes to the Cloud
Acumen's customized CRM application manages partner organizations and provides extensive reports
Utility Giant Re-Energized
A major American energy company uses a customized sales program to cross-sell its way to higher profits
Brand Those Tweets
K9Cuisine.com generates a revenue increase simply by keeping its name in tweeted URLs
Rural Arizona Drives Home Service
Pinal County speeds responses and cuts costs by switching from a hosted to an on-premises contact center suite
Pizza Chain Goes Extreme on Facebook
The San Francisco company partners with eWordofMouth to generate a 99 percent increase in Facebook "likes"
IVR Is Good News for Scripps
Media company leverages Pronexus system to standardize subscription services for 14 newspapers
Software Company Takes Hard Look at Phone Automation
FundNET installs Ifbyphone to redefine call-in support for financial services clients