Tax Savings Pros Saves Time with SugarCRM
29 Sep 2021
Sugar Market leads the financial planner to a full SugarCRM rollout.
Access the ICMI Agent Experience Toolkit
25 Feb 2020
To boost customer satisfaction and loyalty, you need your agents to stay engaged and motivated. But how? Access the ICMI Agent Experience Toolkit and to help you assess your current agent experience and discover ways you can improve.
The State of Customer Service Automation 2019
30 Sep 2019
Insights from 75 million issues & 71 million bot interactions reveal how automation trends are driving customer service forward. Download this report to learn about the impact of customer service bots on standard contact center KPIs.
MaritzCX Energizes Reliant’s Customer Experience
15 Jul 2019
The company has experienced success by adopting a customer-centric DNA
Booker Sets Up Self-Care with Five9
31 Jul 2017
The salon and spa scheduling company benefits from Five9 in its contact center
Virtual Receptionists Work for Virtual Law Firm
01 Jun 2014
Ruby Receptionists answers Burton Law's calls from miles away.
Snapfish Finds Live Chat a Snap for Customers and Agents
01 May 2014
Photo-sharing site uses Live Person to help members with design projects.
The Doctor Gets a Social Prescription
01 Oct 2011
YouBeauty enlists Extole to launch a social media campaign
High Five for DB5
11 Feb 2010
With InfoStreet, a consultancy gets enterprise-caliber efficiency on a small-business budget
Smooth Sailing
01 Jul 2009
Travel Dynamics International finds that adding a real CRM system can lead to unexpected destinations.
Social from the Inside Out
01 Jun 2009
By focusing on connecting employees, a socially entwined culture benefits clients.
Ringing the Opening Bell
01 May 2009
A financial-trading facility gets a new recording system in less than two weeks—and saves $292,000.
A Training Regimen Gets Rigorous
01 Mar 2009
Brainshark helps FitLinxx pump up customers' use of fitness technology.
Mixing In a Little Sugar Sweetens the Deal
01 Dec 2008
Geeks on the Way turned to SugarCRM to keep pace with increasing demand.
A Newsletter Employs New Tactics
01 Dec 2008
CareerBuilder.com, the largest job-search and employment Web site, aims to ease subscribers' search burden.
A Site Stops Feeling Overtaxed
01 Dec 2008
The voice of the customer helps Intuit in an online revamp.
Make ’Em Laugh—Personally
01 Dec 2008
GigglePrint knows personalization, but Coremetrics helps teach the printing company how to finish the transaction.
On-the-Go WFM Efficiency: A New Blueprint
01 Jul 2007
A turnkey framing company looks to mobile workforce management technology to automate its method for capturing timesheet and job status data.
Professional Courtesy
01 Jun 2006
"Our customers increasingly expect specialization...."
Signed, Sealed, Delivered
01 Jan 2006
A travel-tech services broker taps digital contract management for e-signatures.