CMOs Not Optimistic in Post-COVID Era
West Monroe survey shows marketing leaders fear longer recovery
Social Media Is No Longer an Imperative
Forrester says it's OK for companies to break up with social media
Required Reading: Your Customers Need to See You on the Internet
Digital marketing is a necessity because consumers are online
Modern Advertising Needs New Strategies
Marketing needs to adapt to higher customer expectations, Forrester urges
Companies Change Sales Tactics Amid COVID-19
Companies are optimistic about a recovery, but they can't just plan for the short term, research finds
Required Reading: Building a Brand Requires Getting Leaner
Companies looking into new markets can benefit from a new approach
CMO Responsibilities Need to Expand
Forrester says marketers need to be more customer-obsessed to succeed
4 Methods for Measuring Marketing’s Impact
With marketing budgets on the rise, Gartner details ways for leaders to identify ROI
Browsers Respond to Consumer Distaste for Cookies
Google is following Apple's and Mozilla's moves to block third-party cookies, but what are the alternatives?
Sales Analytics Show Strong ROI, Gartner Finds
Coaching and skills development uses deliver the largest benefit
Top Companies Consider Values, Not Just Value
Consumers prefer doing business with firms with a conscience, Accenture finds
Customer Experience Measurement Must Be Consistent
Those who understand customer experience's impacts get bigger budgets, Gartner finds
Marketing Spending Expected to Grow This Year
Winterberry expects marketing investment to hit $390 billion, up 7 percent
What Lies Ahead for CRM?
CRM industry insiders share their predictions for 2020.
CX Leaders Struggle to Show the ROI
Communicating the benefits of their CRM investments eludes many, West Monroe researchers find
Required Reading: Dialogue Is the Key to Retail Sales Success
The need to adapt communications strategies is non-negotiable
Marketing Budgets Hit an Eight-Year Low
Marketing budgets have shifted downwards, dropping from 11.2 percent of overall company revenue in 2018 to 10.5 percent in 2019, according to a survey of chief marketing officers (CMOs) by Gartner.
Forrester Uncovers Customer-Marketing Disconnect
When marketers began to build customer profiles and personalize interactions, they had good intentions, but inadvertently, many of those efforts have led to creepy and even harmful experiences, Forrester Research contends in a new report.
Brand Management a Challenge, Gartner Survey Shows
Even though global brand management is critical for company success, more than one-third (35 percent) of companies struggle with it, Gartner reports in its most recent brand survey.
Gartner Hypes Blockchain as a Sales Tool
A handful of technologies are on the brink of making a splash in CRM sales technology but are still five to 10 years away from any significant adoption, according to Gartner, which recently released its "Hype Cycle for CRM Sales Technology" report.