How CRM Is Reshaping the Healthcare Industry
28 May 2024
The overarching goal of CRM in healthcare is to bolster patient satisfaction, streamline communication, optimize operational efficiency, and ultimately elevate healthcare outcomes to unprecedented levels of excellence.
Where Is CX Headed in 2021? 3 Predictions for the Year Ahead
22 Jan 2021
The digital transformation hastened by 2020 will lead companies to continue catering to the connected customer experience lifestyle.
4 Tips for Maximizing Your CRM Investment
04 May 2017
An executive at Zephyr Health details how companies in the life sciences industry can drive a higher return on their CRM technology investment, tips that are applicable to companies in any industry.
Enabling Social Collaboration with Social Compliance
06 Jul 2012
Monitoring, tracking, and reporting for risk management.
Talking the Talk — Before the Sale
05 Oct 2010
The execution of live chat can make or break the conversion.
Let the Customers In
31 Mar 2010
Get customers involved in your decision-making with on-demand enterprise content management.
Here's to Your e-Health
23 Sep 2009
Why consumers need to examine the full story on Electronic Health Record privacy.
Your Marketing Campaign Needs a Second Opinion
05 Aug 2009
Alternative communication channels in healthcare marketing.
The Overstuffed Inbox
30 Jul 2009
A decline in email responsiveness creates enormous opportunity.
Crafting a Strong Sales Contract
20 May 2009
Well-written contracts are key to protecting your business.
Is Your Customer Base at Risk?
22 Apr 2009
Protect your existing business, especially in tough times.
Speed Up Sales in a Slow Economy
31 Mar 2009
Focus on lead quality and refined marketing spend to get the job done.
Brand Perception 2.0
09 Mar 2009
Using the Internet, text, and other sources for insight.
End Shopping-Cart Abandonment
23 Feb 2009
Optimize e-commerce with purchase incentives.
Discover the Agile Business Within
24 Dec 2008
How data discovery improves agility.
Electronic Invoicing Gets the Job Done Efficiently
01 Dec 2008
Paperless payments reduce staff support, errors, and overpayments.
How to Close a Sale--Fast
23 Aug 2004
The pharmaceutical industry collects a tremendous volume of information about physicians and the prescriptions they write. The challenge lies in making sense of the prescription statistics and other aspects of physician profiles.