4 Big Sales Benefits of Channel Data Management
Across the globe, channel partners hold an estimated $1.5 trillion worth of unsold products at any given time. Getting timely, decision-grade channel data—including a clearer view of end customers—can uncover new ways to boost product sales, translating into millions of dollars in additional revenue.
Bringing Engagement Back to Customer Relationship Management
Traditional contact centers need to give way to omnichannel engagement centers. (Featured on SmartCustomerService.com.)
Combatting Overpayment in High-Tech Sales Programs
Six steps to address this costly challenge.
Take the Guesswork Out of Loyalty
Re-architect customers' journeys to deliver a unified brand experience.
4 Building Blocks for Improving Customer Service
Listening to customers' voices shouldn't stop when the sale is made.
Why You Need to Improve Your Gamification Strategy Now
Focus on collaboration, visibility, and recognition when building motivational campaigns.
The Value of E-Signatures
Going digital doesn't have to mean losing the personal touch.
The Case for Going Paperless
Increase productivity and please customers with document management software.
Tips for a Successful Channel Partner Relationship
Don't let poor execution give your competitors an advantage.
5 Reasons Your CRM Is Failing (and What You Can Do About It)
Don't let these common, but fixable, obstacles stand in the way of CRM success.
8 Elements to Delivering Delightful Customer Experiences
Multichannel customer journeys can make or break your business.
The State of B2B Self-Service in 2014
A TSIA survey reveals that a majority of respondents prefer self-service to other channels, but few are finding what they need. (Featured on SmartCustomerService.com.)
Making the Most of Shared Services Centers
Move beyond cost reduction to a strategic partnership.
Leverage Video to Empower a Field Work Force
Used correctly, this medium can pay off big for your business.
Is Your Web Site Delivering a Great Customer Experience?
15 tips for making sure it does.
Giving Quality Initiatives the Respect They Deserve
Why companies are missing the consumer experience boat.
What You Should Know Before Making a Professional Services Automation Decision
Professional services automation can improve project profitability by providing details about consulting engagements, including customer history. Here's how to get customer background and technical details at your fingertips. (Originally appeared on SmartCustomerService.com)
Meeting the Summer Sales Challenge
Engage employees with gamification.
Creating a Cohesive Online Customer Support Network With Web Chat
Customers are increasingly choosing the Internet instead of making phone calls. Here's what enterprises can do to evolve their Web solutions to better serve customers and create integrated support experiences.
CRM's Role in Managing Business Goals
Increase sales reps' productivity by setting clear goals and letting them track their progress.