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Travel/Hospitality CRM > Magazine Features

The travel and hospitality business is driven by successful customer interactions. Companies that rely on their client's satisfaction need best feedback tools available. Customer Relationship Management (CRM) solutions for the hotel and travel industry provide those tools. Explore our latest CRM news, analysis, and advice for the travel and tourism industry.

It’s Not Too Late to Add Text Messaging to Your Marketing Strategy

Customers are showing a growing acceptance of text messaging by businesses

Businesses See a Sales Lift with Texting

Many companies are converting leads to sales with SMS outreach

The Best Software, Solutions, and Leaders: The 2019 CRM Market Awards

The Best CRM Software and Solutions: The 2019 CRM Market Leader Awards

Our finalist and winners in nine categories point the way forward with the latest products and capabilities hitting the market

Best Web Support: The 2019 CRM Service Leaders Awards

Best Enterprise Feedback Management (EFM): The 2019 CRM Service Leaders Awards

Best Contact Center Analytics: The 2019 CRM Service Leaders Awards

Best Contact Center Outsourcing: The 2019 CRM Service Leaders Awards

Enjoy Your Stay Where Great Customer Service Is Non-Negotiable

A Q&A with Horst Schulze, whose ultra-luxury Capella Hotel Group features an intense focus on personalized service, reflecting its founder's career of putting customers at the center of everything

Video Marketing Starts to Make Its Mark

Companies can see results, as long as customers can find value in the content

The Best Sales Performance Management (SPM) Software and Solutions: The CRM Market Leader Awards 2018

The Best Marketing Automation Software and Solutions: The CRM Market Leader Awards 2018

The 2015 CRM Rising Stars: WalkMe Unleashes Guided Self-Service for the Web

The 'online GPS' can eliminate site confusion and facilitate interactions.

The Path to Personalized Customer Journeys

It takes much more than just knowing your customer's name.

When VoC and VoE Combine

Bring together the voice of the customer and the voice of the employee to gain a more complete view of customer experiences.

Marketing in the Wake of a Disaster

Lessons learned from Superstorm Sandy.

CRM Service Awards: Service Elite

Anywhere Is Everywhere

After years of unfulfilled promise, CRM and mobile technology are finally making a move.

The Hospitality Suite

Hotels are finding a home away from home in social media, and boosting the customer experience in the process.

The Cure for the Common Virus

Given the powerful effects of some viral-marketing efforts, even those previously immune are seeing possibilities of epidemic proportions.