CRM Special Report: Vertical Markets Spotlight
04 Apr 2023
A roundup of the CRM innovation taking place in eight industry verticals.
CRM in Government: Vertical Markets Spotlight
04 Apr 2023
A vastly different vertical still depends on data.
The Best CRM Software, Solutions, and Innovators: The 2021 CRM Industry Awards
26 Aug 2021
Our 20th annual awards recognize the vendors that shined the brightest during the past year.
The Best Software, Solutions, and Leaders: The 2019 CRM Market Awards
26 Aug 2019
The Best CRM Software and Solutions: The 2019 CRM Market Leader Awards
26 Aug 2019
Our finalist and winners in nine categories point the way forward with the latest products and capabilities hitting the market
Best Workforce Optimization (WFO): The 2019 CRM Service Leaders Awards
25 Mar 2019
Best Contact Center Search: The 2019 CRM Service Leaders Awards
25 Mar 2019
Best Contact Center Analytics: The 2019 CRM Service Leaders Awards
25 Mar 2019
The Best Enterprise CRM Software and Solutions: The CRM Market Leader Awards 2018
27 Aug 2018
The Best CRM for Midsize Companies: The CRM Market Leader Awards 2018
27 Aug 2018
The Best CRM for Small Business: The CRM Market Leader Awards 2018
27 Aug 2018
The Best Sales Force Automation Software and Solutions: The CRM Market Leader Awards 2018
27 Aug 2018
The Best Sales Performance Management (SPM) Software and Solutions: The CRM Market Leader Awards 2018
27 Aug 2018
The Best CRM Consultancies: The CRM Market Leader Awards 2018
27 Aug 2018
The 2015 CRM Service Awards: Service Elite
01 Mar 2015
Each of our three Elite winners—a retail giant, a charitable organization, and a government agency—combined solid strategies and clear goals to better serve their client base.
The 2015 CRM Service Elite: Genesys Helps Michigan Aid Families in Need
01 Mar 2015
Call center technology makes reaching help one less hurdle for struggling parents.
When VoC and VoE Combine
01 Sep 2014
Bring together the voice of the customer and the voice of the employee to gain a more complete view of customer experiences.
Listening to the Voice of the Constituent
01 Jul 2012
A snapshot of the ways government agencies are using CRM strategies and technology today.
The 2011 CRM Elite
09 Aug 2011
311: The Agency That Never Sleeps
31 Dec 2010
How NYC's non-emergency contact center managed to flourish in the downturned economy, become social media-savvy, and meet the needs of citizens