The Best Software, Solutions, and Leaders: The 2019 CRM Market Awards
The Best CRM Software and Solutions: The 2019 CRM Market Leader Awards
Our finalist and winners in nine categories point the way forward with the latest products and capabilities hitting the market
Best Workforce Optimization (WFO): The 2019 CRM Service Leaders Awards
Best Contact Center Search: The 2019 CRM Service Leaders Awards
Best Contact Center Analytics: The 2019 CRM Service Leaders Awards
The Best Enterprise CRM Software and Solutions: The CRM Market Leader Awards 2018
The Best CRM for Midsize Companies: The CRM Market Leader Awards 2018
The Best CRM for Small Business: The CRM Market Leader Awards 2018
The Best Sales Force Automation Software and Solutions: The CRM Market Leader Awards 2018
The Best Sales Performance Management (SPM) Software and Solutions: The CRM Market Leader Awards 2018
The Best CRM Consultancies: The CRM Market Leader Awards 2018
The 2015 CRM Service Awards: Service Elite
Each of our three Elite winners—a retail giant, a charitable organization, and a government agency—combined solid strategies and clear goals to better serve their client base.
The 2015 CRM Service Elite: Genesys Helps Michigan Aid Families in Need
Call center technology makes reaching help one less hurdle for struggling parents.
When VoC and VoE Combine
Bring together the voice of the customer and the voice of the employee to gain a more complete view of customer experiences.
Listening to the Voice of the Constituent
A snapshot of the ways government agencies are using CRM strategies and technology today.
The 2011 CRM Elite
311: The Agency That Never Sleeps
How NYC's non-emergency contact center managed to flourish in the downturned economy, become social media-savvy, and meet the needs of citizens
Healing the Sick
Facing regulatory requirements, spiraling costs, and an aging (and ailing) customer base, the healthcare industry looks to CRM to balance a pair of age-old doctrines: First, do no harm—and physician, heal thyself.
Serving Up Service Strategies
Delivering quality customer service means making quality shots.
Making the Grade
As the higher education sector finds itself struggling under a heavy course load — short-term admissions problems made worse by a systemic financial crisis—leading-edge universities are studying up on CRM.