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Government CRM > Magazine Features

Government Customer Relationship Management (CRM) needs are different than those of businesses. They must serve the general public at large and not just profitable customers. CRM solutions for government use often need to integrate with existing government systems.

Explore our latest CRM news, analysis, and advice for governmental institutions.

The Best Software, Solutions, and Leaders: The 2019 CRM Market Awards

The Best CRM Software and Solutions: The 2019 CRM Market Leader Awards

Our finalist and winners in nine categories point the way forward with the latest products and capabilities hitting the market

Best Workforce Optimization (WFO): The 2019 CRM Service Leaders Awards

Best Contact Center Search: The 2019 CRM Service Leaders Awards

Best Contact Center Analytics: The 2019 CRM Service Leaders Awards

The Best Enterprise CRM Software and Solutions: The CRM Market Leader Awards 2018

The Best CRM for Midsize Companies: The CRM Market Leader Awards 2018

The Best CRM for Small Business: The CRM Market Leader Awards 2018

The Best Sales Force Automation Software and Solutions: The CRM Market Leader Awards 2018

The Best Sales Performance Management (SPM) Software and Solutions: The CRM Market Leader Awards 2018

The Best CRM Consultancies: The CRM Market Leader Awards 2018

The 2015 CRM Service Awards: Service Elite

Each of our three Elite winners—a retail giant, a charitable organization, and a government agency—combined solid strategies and clear goals to better serve their client base.

The 2015 CRM Service Elite: Genesys Helps Michigan Aid Families in Need

Call center technology makes reaching help one less hurdle for struggling parents.

When VoC and VoE Combine

Bring together the voice of the customer and the voice of the employee to gain a more complete view of customer experiences.

Listening to the Voice of the Constituent

A snapshot of the ways government agencies are using CRM strategies and technology today.

The 2011 CRM Elite

311: The Agency That Never Sleeps

How NYC's non-emergency contact center managed to flourish in the downturned economy, become social media-savvy, and meet the needs of citizens

Healing the Sick

Facing regulatory requirements, spiraling costs, and an aging (and ailing) customer base, the healthcare industry looks to CRM to balance a pair of age-old doctrines: First, do no harm—and physician, heal thyself.

Serving Up Service Strategies

Delivering quality customer service means making quality shots.

Making the Grade

As the higher education sector finds itself struggling under a heavy course load — short-term admissions problems made worse by a systemic financial crisis—leading-edge universities are studying up on CRM.