The Best CRM Software, Solutions, and Innovators: The 2022 CRM Industry Awards
01 Sep 2022
Our 21st annual awards recognize the vendors and innovators that stood out from the crowd during the past year.
The Best CRM Software and Solutions: The 2022 CRM Industry Leader Awards
01 Sep 2022
Our top five picks in 11 categories point the way forward with the best products and capabilities hitting the market in customer service, marketing, and sales.
Five Top Innovating CRM Companies for 2022: The CRM Conversation Starters
01 Sep 2022
These vendors kept the industry abuzz with products, services, and integrations that add up to innovation in sales, marketing, and customer service.
The Best E-commerce Platforms: The 2022 CRM Industry Leader Awards
01 Sep 2022
LivePerson Blazes New Trails with Conversational AI: The 2022 CRM Conversation Starters
01 Sep 2022
LivePerson moves deeper into the marketing, sales, and commerce domains.
NielsenIQ Deepens Its Retail Intelligence: The 2022 CRM Conversation Starters
01 Sep 2022
The global information services company is bringing to market advanced technologies, including predictive analytics, to give its retail clients a more complete understanding of their customers.
The Leading Companies and Hottest Trends and Technologies in Customer Service, Marketing, and Sales: The 2022 CRM Top 100
30 Jun 2022
CRM magazine presents its fourth annual rundown of the leading companies and hottest trends in customer relationship management.
The Top Marketing Trends for 2022: Cookieless Replaces Contactless
30 Jun 2022
Marketing moves to new channels to meet changing demands.
The Top Sales Trends for 2022: A New Normal Emerges Post-Pandemic
30 Jun 2022
Sales needs to focus on digital technology, social media, automation, and training.
Keys to Understanding the Metaverse—and How Your Business Can Benefit
01 Apr 2022
The metaverse is already here, and it's important to ask the right questions before moving in
Sales Embraces the Experience Economy
19 Jan 2022
Virtual technologies advance to expand retail opportunities in a contact-free world.
Is Your Company Ready for Shoppable TV?
30 Nov 2021
Here's how to get in on one of the hottest marketing trends going.
The Best CRM Software, Solutions, and Innovators: The 2021 CRM Industry Awards
26 Aug 2021
Our 20th annual awards recognize the vendors that shined the brightest during the past year.
The Best CRM Software and Solutions: The 2021 CRM Industry Leader Awards
26 Aug 2021
Our top five picks in 10 categories point the way forward with the best products and capabilities hitting the market in customer service, marketing, and sales.
Six Top Innovating CRM Companies for 2021: The CRM Conversation Starters
26 Aug 2021
These vendors kept the industry abuzz with products, services, and integrations that add up to innovation in sales, marketing, and customer service.
The Top Marketing Trends: AI and Automation Drive Digital Interactions
07 Jul 2021
Artificial intelligence now controls many aspects of marketing.
Whether B2B or B2C, Buyers Are Still Human
30 Nov 2020
Regardless of who's the marketing target, companies can draw on similarities to improve outreach efforts
Use Digital Platforms to Drive In-Store Traffic, and Vice Versa
30 Sep 2020
Online and offline environments are no longer competitors for the same retail customers
Zero-Party Data: Personalization and Privacy Can Coexist
29 May 2020
When customers provide data directly to companies, consent takes on a new meaning for marketers
Demystifying Cryptocurrencies: Promise and Potential Lead to Growing Appeal
29 May 2020
Marketers can boost their image with tech-savvy consumers by accepting e-cash